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Trouble connecting to iTunes store

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Hello -
A few weeks ago I was able to connect to the iTunes store, no problem. Then, a few days ago, I was no longer able to, receiving the following message:

"iTunes could not connect to the iTunes store. The network connection was reset. Make sure your network connection is active and try again."

I uninstalled my current version of iTunes and reinstalled it, but no luck. I do not have Norton or McAfee. When I run the diagnostics, this is what I get:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation OptiPlex GX270
QuickTime 7.4.5
CD Driver
CD Driver DLL
Apple Mobile Device
Bonjour (118.4)

iTunes Serial Number DF0D4832D6BE52BD

Current user is an administrator.
The current local date and time is 2008-04-10 14:06:02.
iTunes is not running in safe mode.

Video Display Information

Intel® 82865G Graphics Controller

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {654AA7A1-2487-487B-8DD1-B62D36A6DBA0}
Description: Intel® PRO/1000 MT Network Connection - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Apr 10 13:55:20 2008

Lease Expires: Fri Apr 18 13:55:20 2008

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.

Any suggestions?


Edited by manlt, 10 April 2008 - 02:07 PM.

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    Global Moderator

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what is your primary internet browser?
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    New Member

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I use Internet Explorer.
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    Global Moderator

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In Itunes, go to store, then sign in. Make sure you have signed in.

Next check this article: http://docs.info.app...l?artnum=304084

then check this article: http://docs.info.app...l?artnum=300870
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