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Got a virus, pc won't restart... Help!


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kathy27

kathy27

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Hello,


Yesterday my pc got a virus, i tried to restart it, but i kept getting a blue screen that says:

Stop: c000021a {fatal error}
The session manager initialitation system process terminated unexpectedly with a status of 0xc 0000034 (0x00000000 0x00000000)
The system has been shut down.


So after that, I tried using the recovery CD for windows XP to reinstall it but I still keep getting that same message...
I thought maybe the Hard Drive was damaged or something so I bought a new one, still nothing....
Thanks if you can help me...
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