[andrea22]

Hi there. My windows media player (and interactual player) is extremely slow on DVD playback. The audio cracks and pops but is understandable and the visual is very jerky. Certain DVDS are so slow that the dialogue cannot be followed. However it has never been the case that either doesnt work. I have investigated the potential causes via random net searches and searches of this site, and from what I've read so far it appears that there may be a codec problem (not that I would really know!). My computer is a toshiba portege 4010 laptop, CPU 933 Mhz, 512 RAm, win XP Pro SP2. I recently upgraded to WMP 11 from WMP 10 thinking that this issue might be improved but it has made it worse. When I acquired this machine six months ago I had the same problem and had it formatted which solved the problem for around four months but it gradually worsened and is now worse than ever. Codec-wise, I installed the K-Lite codec pack and ran its tweak tool and gspot. Gspot revealed that " DVD VTSI " files are not being read, that rendering failed with the error message " error is unknown - 0x80040265 ". I downloaded the XP video decoder checker from microsoft website which shows that I have Fraunhofer video decoder, FFDShow video decoder and cyberlink video decoder installed, and that the cyberlink is currently in use. The tweak tool is really a bit compex for me, I ran it a few times and tried to change a few things to fix the vtsi problem but to no avail. I didn't want to do too much for fear of making it worse. I have also toyed with the tools/options/performance, etc things in WMP 11 like turning on video acceleration, error correction, overlaying, etc which didn't make any difference, I think they were on the best possible settings already. Dxdiag revealed that my sound card supports hardware but not software buffering. As suggested elsewhere in this forum, I tried changing the transfer mode from DMA to PIO and vice versa on the IDE controllers, which also did not help. I downloaded a file from "reclock.free.fr" which was supposed to really fix this type of problem but it didn't help at all. I'm aware that the issue could be malware, although AVG runs daily and I do scan regularly with AVG anti spyware and super antispyware. I tried to scan online with Kaspersky but couldn't, it told me that I had a missing file (000B660C.key) which prevented activex controls being installed. (Why would I not have this file, I wonder?) I have now created a new system restore point and deleted nero 7 and temp files and temp internet files (also suggested elsewhere in this forum). Following are a few logs which I hope may assist you or save some time. Thank you .



K-Lite Codec Tweak Tool | Log file | Generated at 2008-04-10 20:53:28


##### System Information #####

KLCP: 385 full
OS: Microsoft Windows XP Service Pack 2 (5.01.2600)
DirectX: 9.0c
CPU name: Intel® Pentium® III Mobile CPU 933MHz
CPU speed: 929MHz
Memory: 512MB
Screen size: 1024x768 (32bits)
Video card: Trident Video Accelerator CyberBlade XP Ai1 v6.4022-016L.22ICD, 16MB
Audio card: ALi Audio Wave


##### DirectShow Filters #####

Description: VP6 Decompressor
File name: c:\program files\k-lite codec pack\filters\vp6dec.ax
File version: 6.4.2.0
File size: 327680 bytes
File MD5: 55ca1bff59bded14d855aaa5c5c0a6c1
CLSID: {01CFC007-C263-420A-80DC-2988DA4C6105}
Merit: 00800000 = MERIT_PREFERRED

Description: ffdshow Video Decoder
File name: c:\program files\k-lite codec pack\ffdshow\ffdshow.ax
File version: 1.0.5.1905
File size: 2486272 bytes
File MD5: 4e8e56392622f825da1b1e824df127eb
CLSID: {04FE9017-F873-410E-871E-AB91661A4EF7}
Merit: FF800001

Description: CoreVorbis Audio Decoder
File name: c:\program files\k-lite codec pack\filters\corevorbis.ax
File version: 1.1.0.79
File size: 348160 bytes
File MD5: 734c8cbaf43180a90d28cb650b2d4c67
CLSID: {0835DC4B-AA01-48C3-A42D-FD62C530A3E1}
Merit: 00800000 = MERIT_PREFERRED

Description: ffdshow raw video filter
File name: c:\program files\k-lite codec pack\ffdshow\ffdshow.ax
File version: 1.0.5.1905
File size: 2486272 bytes
File MD5: 4e8e56392622f825da1b1e824df127eb
CLSID: {0B390488-D80F-4A68-8408-48DC199F0E97}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: ffdshow Audio Decoder
File name: c:\program files\k-lite codec pack\ffdshow\ffdshow.ax
File version: 1.0.5.1905
File size: 2486272 bytes
File MD5: 4e8e56392622f825da1b1e824df127eb
CLSID: {0F40E1E5-4F79-4988-B1A9-CC98794E6B55}
Merit: 3FFFFFFF

Description: Mpeg Source
File name: c:\program files\k-lite codec pack\filters\mpegsplitter.ax
File version: 1.0.0.5
File size: 376832 bytes
File MD5: 227ef955cf9baeb6681e4b613d6b0dbb
CLSID: {1365BE7A-C86A-473C-9A41-C0A6E82C9FA3}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: MONOGRAM AMR Splitter
File name: c:\program files\k-lite codec pack\filters\mmamr.ax
File version: 1.0.1.0
File size: 688128 bytes
File MD5: a2680035053554d8a893e806fda79049
CLSID: {24FA7933-FE18-46A9-914A-C2AA0DBACE93}
Merit: 00600000 = MERIT_NORMAL

Description: MP4 Source
File name: c:\program files\k-lite codec pack\filters\mp4splitter.ax
File version: 1.0.0.4
File size: 516096 bytes
File MD5: b4b2261516bc66c0dd8e67d247aba7f3
CLSID: {3CCC052E-BDEE-408A-BEA7-90914EF2964B}
Merit: 00600000 = MERIT_NORMAL

Description: MP4 decoder for player by LG
File name: c:\program files\lg pc suite\lg phone manager\mp4video.ax
File size: 458752 bytes
File MD5: 316933d2b74c227caae54f758bee44c6
CLSID: {3F9491F6-6195-405C-BD50-01CBBBAF8F70}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: FLV Splitter
File name: c:\program files\k-lite codec pack\filters\flvsplitter.ax
File version: 1.0.0.4
File size: 413696 bytes
File MD5: a141df36db114d20546d7e5bb3156cb7
CLSID: {47E792CF-0BBE-4F7A-859C-194B0768650A}
Merit: 00800001 = MERIT_PREFERRED + 1

Description: WavPack Audio Decoder
File name: c:\program files\k-lite codec pack\filters\wavpackdsdecoder.ax
File version: 1.1.0.484
File size: 147456 bytes
File MD5: 7fba60e461326274ff354f7537481027
CLSID: {4B420C26-B393-48B3-8A84-BC60827689E8}
Merit: 00600000 = MERIT_NORMAL

Description: MONOGRAM AMR Decoder
File name: c:\program files\k-lite codec pack\filters\mmamr.ax
File version: 1.0.1.0
File size: 688128 bytes
File MD5: a2680035053554d8a893e806fda79049
CLSID: {50DDA33E-C529-4343-9689-338ADC793BB5}
Merit: 00600000 = MERIT_NORMAL

Description: MONOGRAM Musepack Decoder
File name: c:\program files\k-lite codec pack\filters\mmmpcdec.ax
File version: 0.9.1.2
File size: 315392 bytes
File MD5: 5e301f2da16a47b410739b5a8d848716
CLSID: {555C4774-101E-49D7-8EEC-B9B87F8E1905}
Merit: 00600000 = MERIT_NORMAL

Description: Haali Media Splitter
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
File version: 1.7.401.3
File size: 536576 bytes
File MD5: bd84220868b0f11ab817a324ac736a29
CLSID: {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D}
Merit: 00800001 = MERIT_PREFERRED + 1

Description: Haali Media Splitter (AR)
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
File version: 1.7.401.3
File size: 536576 bytes
File MD5: bd84220868b0f11ab817a324ac736a29
CLSID: {564FD788-86C9-4444-971E-CC4A243DA150}
Merit: 00400000 = MERIT_UNLIKELY

Description: MP4 Splitter
File name: c:\program files\k-lite codec pack\filters\mp4splitter.ax
File version: 1.0.0.4
File size: 516096 bytes
File MD5: b4b2261516bc66c0dd8e67d247aba7f3
CLSID: {61F47056-E400-43D3-AF1E-AB7DFFD4C4AD}
Merit: 00600001 = MERIT_NORMAL + 1

Description: File Source (Monkey Audio)
File name: c:\program files\k-lite codec pack\filters\monkeysource.ax
File size: 177152 bytes
File MD5: e14a141f614303c331cbdf38fc15b6cf
CLSID: {66EA14E6-E2B3-433D-923E-EE401CADBBD9}
Merit: 00400000 = MERIT_UNLIKELY

Description: madFlac Decoder
File name: c:\program files\k-lite codec pack\filters\madflac.ax
File version: 1.7.0.0
File size: 490496 bytes
File MD5: f2cdb3997f49c4b141fc4143dc0732d0
CLSID: {6B257121-CBB6-46B3-ABFA-B14DFA98C4A6}
Merit: 00600000 = MERIT_NORMAL

Description: Haali Video Renderer
File name: c:\program files\k-lite codec pack\filters\haali\dxr.dll
File size: 245248 bytes
File MD5: 0eaa89fd72f5cf8f1c9c3839c9848b8e
CLSID: {760A8F35-97E7-479D-AAF5-DA9EFF95D751}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: DivX Decoder Filter
File name: c:\program files\k-lite codec pack\filters\divxdec.ax
File version: 6.8.0.0
File size: 630784 bytes
File MD5: c743c68de5fe23876ee601e1e1c5a637
CLSID: {78766964-0000-0010-8000-00AA00389B71}
Merit: FF800000

Description: FLV4 Video Decoder
File name: c:\program files\k-lite codec pack\filters\flvsplitter.ax
File version: 1.0.0.4
File size: 413696 bytes
File MD5: a141df36db114d20546d7e5bb3156cb7
CLSID: {7CEEEECF-3FEE-4548-B529-C254CAF4D182}
Merit: 00400000 = MERIT_UNLIKELY

Description: CyberLink Video/SP Decoder (PDVD7)
File name: c:\program files\k-lite codec pack\filters\clvsd.ax
File version: 8.1.0.1317
File size: 877960 bytes
File MD5: 0fa24611fd0ce613d3ab2aa46132f93d
CLSID: {8ACD52ED-9C2D-4008-9129-DCE955D86065}
Merit: 00602000

Description: Haali Simple Media Splitter
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
File version: 1.7.401.3
File size: 536576 bytes
File MD5: bd84220868b0f11ab817a324ac736a29
CLSID: {8F43B7D9-9D6B-4F48-BE18-4D787C795EEA}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: DirectVobSub
File name: c:\program files\k-lite codec pack\filters\vsfilter.dll
File version: 1.0.1.4
File size: 962560 bytes
File MD5: 37f04f8fcd329a132bfbf146842fa056
CLSID: {93A22E7A-5091-45EF-BA61-6DA26156A5D0}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: Avi Splitter
File name: c:\program files\k-lite codec pack\filters\avisplitter.ax
File version: 1.0.0.9
File size: 380928 bytes
File MD5: 531c2b0f8688b2173baf3c980a1af022
CLSID: {9736D831-9D6C-4E72-B6E7-560EF9181001}
Merit: 00600001 = MERIT_NORMAL + 1

Description: DirectVobSub (auto-loading version)
File name: c:\program files\k-lite codec pack\filters\vsfilter.dll
File version: 1.0.1.4
File size: 962560 bytes
File MD5: 37f04f8fcd329a132bfbf146842fa056
CLSID: {9852A670-F845-491B-9BE6-EBD841B8A613}
Merit: 00800002 = MERIT_PREFERRED + 2

Description: MONOGRAM AMR Encoder
File name: c:\program files\k-lite codec pack\filters\mmamr.ax
File version: 1.0.1.0
File size: 688128 bytes
File MD5: a2680035053554d8a893e806fda79049
CLSID: {99735894-CAF4-488B-8275-B8CB1998216E}
Merit: 00600000 = MERIT_NORMAL

Description: Fraunhofer Audio Decoder
File name: c:\windows\system32\dvdaudio.ax
File version: 1.0.0.0
File size: 65536 bytes
File MD5: 17b00f8763005491968cee615a91f957
CLSID: {9BC1B780-85E3-11D2-98D0-0080C84E9C39}
Merit: 00601000

Description: Fraunhofer Video Decoder
File name: c:\windows\system32\dvdvideo.ax
File version: 2.0.0.0
File size: 86528 bytes
File MD5: 6603d23d14d736141bc56b58b7b3cb8a
CLSID: {9BC1B781-85E3-11D2-98D0-0080C84E9C39}
Merit: 005FF000

Description: Haali Matroska Muxer
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
File version: 1.7.401.3
File size: 536576 bytes
File MD5: bd84220868b0f11ab817a324ac736a29
CLSID: {A28F324B-DDC5-4999-AA25-D3A7E25EF7A8}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: AC3Filter
File name: c:\program files\k-lite codec pack\filters\ac3filter.ax
File version: 1.3.1.0
File size: 577536 bytes
File MD5: 53edf42c1cd35c364084878f2639063a
CLSID: {A753A1EC-973E-4718-AF8E-A3F554D45C44}
Merit: 40000000

Description: MONOGRAM AMR Mux
File name: c:\program files\k-lite codec pack\filters\mmamr.ax
File version: 1.0.1.0
File size: 688128 bytes
File MD5: a2680035053554d8a893e806fda79049
CLSID: {AAA4AACD-FD95-4240-9C45-9EB98E5DAC52}
Merit: 00600000 = MERIT_NORMAL

Description: DC-Bass Source
File name: c:\program files\k-lite codec pack\filters\dcbasssource.ax
File version: 1.1.1.0
File size: 245760 bytes
File MD5: 157967583347549671ef8ee77a469890
CLSID: {ABE7B1D9-4B3E-4ACD-A0D1-92611D3A4492}
Merit: 00400000 = MERIT_UNLIKELY

Description: ffdshow Audio Processor
File name: c:\program files\k-lite codec pack\ffdshow\ffdshow.ax
File version: 1.0.5.1905
File size: 2486272 bytes
File MD5: 4e8e56392622f825da1b1e824df127eb
CLSID: {B86F6BEE-E7C0-4D03-8D52-5B4430CF6C88}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: VP7 Decompressor
File name: c:\program files\k-lite codec pack\filters\vp7dec.ax
File version: 7.0.10.0
File size: 237568 bytes
File MD5: 085574f70323b1842f076e6de899a78b
CLSID: {C204438D-6E1A-4309-B09C-0C0F749863AF}
Merit: 00800000 = MERIT_PREFERRED

Description: MONOGRAM Musepack Splitter
File name: c:\program files\k-lite codec pack\filters\mmmpcdmx.ax
File version: 0.3.1.2
File size: 315392 bytes
File MD5: cfd49fa8862fe327e1e3e79de3fbd6a7
CLSID: {C3E2E983-0198-4F73-9E5C-8365BB4C4131}
Merit: 00600000 = MERIT_NORMAL

Description: madFlac Source
File name: c:\program files\k-lite codec pack\filters\madflac.ax
File version: 1.7.0.0
File size: 490496 bytes
File MD5: f2cdb3997f49c4b141fc4143dc0732d0
CLSID: {C52908F0-1C06-4C0D-A4CD-3D10EA51C757}
Merit: 00600000 = MERIT_NORMAL

Description: FLV Source
File name: c:\program files\k-lite codec pack\filters\flvsplitter.ax
File version: 1.0.0.4
File size: 413696 bytes
File MD5: a141df36db114d20546d7e5bb3156cb7
CLSID: {C9ECE7B3-1D8E-41F5-9F24-B255DF16C087}
Merit: 00600001 = MERIT_NORMAL + 1

Description: Avi Source
File name: c:\program files\k-lite codec pack\filters\avisplitter.ax
File version: 1.0.0.9
File size: 380928 bytes
File MD5: 531c2b0f8688b2173baf3c980a1af022
CLSID: {CEA8DEFF-0AF7-4DB9-9A38-FB3C3AEFC0DE}
Merit: 00600001 = MERIT_NORMAL + 1

Description: MPEG4 Video Splitter
File name: c:\program files\k-lite codec pack\filters\mp4splitter.ax
File version: 1.0.0.4
File size: 516096 bytes
File MD5: b4b2261516bc66c0dd8e67d247aba7f3
CLSID: {D3D9D58B-45B5-48AB-B199-B8C40560AEC7}
Merit: 00600000 = MERIT_NORMAL

Description: WavPack Audio Splitter
File name: c:\program files\k-lite codec pack\filters\wavpackdssplitter.ax
File version: 1.1.0.323
File size: 86016 bytes
File MD5: 45135399339a0792a7d2b005f3495d81
CLSID: {D8CF6A42-3E09-4922-A452-21DFF10BEEBA}
Merit: 00600000 = MERIT_NORMAL

Description: ffdshow subtitles filter
File name: c:\program files\k-lite codec pack\ffdshow\ffdshow.ax
File version: 1.0.5.1905
File size: 2486272 bytes
File MD5: 4e8e56392622f825da1b1e824df127eb
CLSID: {DBF9000E-F08C-4858-B769-C914A0FBB1D7}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: Mpeg Splitter
File name: c:\program files\k-lite codec pack\filters\mpegsplitter.ax
File version: 1.0.0.5
File size: 376832 bytes
File MD5: 227ef955cf9baeb6681e4b613d6b0dbb
CLSID: {DC257063-045F-4BE2-BD5B-E12279C464F0}
Merit: 00400001 = MERIT_UNLIKELY + 1

Description: MPEG4 Video Source
File name: c:\program files\k-lite codec pack\filters\mp4splitter.ax
File version: 1.0.0.4
File size: 516096 bytes
File MD5: b4b2261516bc66c0dd8e67d247aba7f3
CLSID: {E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A}
Merit: 00600000 = MERIT_NORMAL

Description: Haali Video Sink
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
File version: 1.7.401.3
File size: 536576 bytes
File MD5: bd84220868b0f11ab817a324ac736a29
CLSID: {F13D3732-96BD-4108-AFEB-E85F68FF64DC}
Merit: 00200000 = MERIT_DO_NOT_USE

Description: AC3File
File name: c:\program files\k-lite codec pack\filters\ac3file.ax
File size: 77824 bytes
File MD5: 617d8088a67f8a1ab391e42b870d1b54
CLSID: {F7380D4C-DE45-4F03-9209-15EBA8552463}
Merit: 00600000 = MERIT_NORMAL

(A total of 150 filters, 46 shown, 104 hidden)


##### Default source filters #####

.3gp {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.aac {ABE7B1D9-4B3E-4ACD-A0D1-92611D3A4492} DC-Bass Source
.ac3 {F7380D4C-DE45-4F03-9209-15EBA8552463} AC3File
.alac {ABE7B1D9-4B3E-4ACD-A0D1-92611D3A4492} DC-Bass Source
.ape {66EA14E6-E2B3-433D-923E-EE401CADBBD9} File Source (Monkey Audio)
.apl {66EA14E6-E2B3-433D-923E-EE401CADBBD9} File Source (Monkey Audio)
.bmp {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.dib {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.dts {F7380D4C-DE45-4F03-9209-15EBA8552463} AC3File
.dvr-ms {C9F5FE02-F851-4eb5-99EE-AD602AF1E619} StreamBufferSource
.flac {C52908F0-1C06-4C0D-A4CD-3D10EA51C757} madFlac Source
.flv {C9ECE7B3-1D8E-41F5-9F24-B255DF16C087} FLV Source
.gif {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.hdmov {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.jfif {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.jpe {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.jpeg {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.jpg {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.m3u {e436ebb5-524f-11ce-9f53-0020af0ba770} File Source (Async.)
.m4a {ABE7B1D9-4B3E-4ACD-A0D1-92611D3A4492} DC-Bass Source
.mka {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.mks {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.mkv {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.mov {3CCC052E-BDEE-408A-BEA7-90914EF2964B} MP4 Source
.mp3 {E436EBB5-524F-11CE-9F53-0020AF0BA770} File Source (Async.)
.mp4 {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.ogg {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.ogm {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D} Haali Media Splitter
.tga {7DF62B50-6843-11D2-9EEB-006008039E37} Generate Still Video
.tta {ABE7B1D9-4B3E-4ACD-A0D1-92611D3A4492} DC-Bass Source
.wv {E436EBB5-524F-11CE-9F53-0020AF0BA770} File Source (Async.)
.wvc {E436EBB5-524F-11CE-9F53-0020AF0BA770} File Source (Async.)

##### ICM Class Manager #####

Description: ffdshow video encoder
File name: c:\program files\k-lite codec pack\ffdshow\ffdshow.ax
File version: 1.0.5.1905
File size: 2486272 bytes
File MD5: 4e8e56392622f825da1b1e824df127eb
CLSID: {4DB2B5D9-4556-4340-B189-AD20110D953F} (ffdshow video encoder)
Merit: 00100000 = MERIT_SW_COMPRESSOR

(A total of 4 filters, 1 shown, 3 hidden)


##### ACM and VFW Codecs #####

Description: DivX Pro 6.8.0
ID: VIDC.DIVX
File name: C:\WINDOWS\system32\divx.dll
File version: 6.8.0.14
File size: 682496 bytes
File MD5: 5e1e3db1e221217a9d8741df89b739a1

Description: Xvid MPEG-4 Video Codec v1.2-dev
ID: VIDC.XVID
File name: C:\WINDOWS\system32\xvidvfw.dll
File size: 159839 bytes
File MD5: 8e2eefe8b9de358055ce19318e622148

Description: <none>
ID: VIDC.YV12
File name: C:\WINDOWS\system32\yv12vfw.dll
File version: 1.2.0.0
File size: 217088 bytes
File MD5: dd602c1fba3a3e962627569c9e10af7c

Description: AC-3 ACM Codec
ID: msacm.ac3acm
File name: C:\WINDOWS\system32\ac3acm.acm
File version: 1.40.0.0
File size: 118784 bytes
File MD5: d95393b383fb3db265836c84b53892a3

Description: Lame ACM MP3 CODEC v3.97b2
ID: msacm.lameacm
File name: C:\WINDOWS\system32\lameacm.acm
File version: 0.9.1.0
File size: 389120 bytes
File MD5: 5c7769b696513302c31253c7e3f001c4

Description: ffdshow video encoder
ID: VIDC.FFDS
File name: C:\WINDOWS\system32\ff_vfw.dll
File size: 7680 bytes
File MD5: f7827b011e09385d854c4a467d5d696d

(A total of 30 codecs, 6 shown, 24 hidden)


##### DirectShow Media Objects #####

(A total of 31 DMO, 0 shown, 31 hidden)
Deckard's System Scanner v20071014.68
Run by Owner on 2008-04-11 20:31:47
Computer is in Normal Mode.
--------------------------------------------------------------------------------

Percentage of Memory in Use: 77% (more than 75%).
Total Physical Memory: 495 MiB (512 MiB recommended).


-- HijackThis (run as Owner.exe) -----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:32:15 PM, on 11/04/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\Program Files\Maxtor\Utils\SyncServices.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\D-Link\DSL-200\dslstat.exe
C:\Program Files\D-Link\DSL-200\dslagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DAP\DAP.EXE
C:\Program Files\Power DVD Player\PowerDVDPlayer.exe
C:\WINDOWS\system32\msfeedssync.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\DECCHECK\DECCHECK.exe
C:\Documents and Settings\Owner\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Owner.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.defaulthomepage.info
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.defaulthomepage.info
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\ctbr.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: WinWSD Toolbar Helper - {AFC482CE-DC40-497A-AE10-681C072F6F6A} - C:\Program Files\WinWSD Toolbar\v3.2.0.0\WinWSD_Toolbar.dll
O3 - Toolbar: WinWSD Toolbar - {F1273B21-0B77-4481-BFB9-0A3C399BE3FE} - C:\Program Files\WinWSD Toolbar\v3.2.0.0\WinWSD_Toolbar.dll
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\ctbr.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\D-Link\DSL-200\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\D-Link\DSL-200\dslagent.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Power DVD Player] "C:\Program Files\Power DVD Player\PowerDVDPlayer.exe" hmw
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
O9 - Extra 'Tools' menuitem: Launch WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{23988DD8-994F-47E0-ABC1-EA1130D8936D}: Domain = 0
O17 - HKLM\System\CCS\Services\Tcpip\..\{E5F23AA7-B1CF-4F35-818A-E0072C90180A}: NameServer = 123.2.6.197 122.148.1.5
O17 - HKLM\System\CS1\Services\Tcpip\..\{23988DD8-994F-47E0-ABC1-EA1130D8936D}: Domain = 0
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\ctbr.dll
O20 - Winlogon Notify: AutorunsDisabled - C:\WINDOWS\
O23 - Service: AVG Anti-Spyware Guard - Unknown owner - C:\Downloads\AVG Anti-Spyware 7.5\guard.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MaxBackServiceInt - Unknown owner - C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\Utils\SyncServices.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 6745 bytes

-- Files created between 2008-03-11 and 2008-04-11 -----------------------------

2008-04-11 17:24:09 0 d-------- C:\Program Files\Crawler
2008-04-10 22:18:42 0 d-------- C:\Program Files\ReClock
2008-04-10 22:02:40 0 d-------- C:\Program Files\Power DVD Player
2008-04-10 01:05:51 0 d-------- C:\symbols
2008-04-10 00:44:51 164352 --a------ C:\WINDOWS\system32\unrar.dll
2008-04-10 00:44:44 217088 --a------ C:\WINDOWS\system32\yv12vfw.dll <Not Verified; www.helixcommunity.org; Helix YV12 YUV Codec>
2008-04-10 00:44:44 755027 --a------ C:\WINDOWS\system32\xvidcore.dll
2008-04-10 00:44:43 159839 --a------ C:\WINDOWS\system32\xvidvfw.dll
2008-04-10 00:44:42 3596288 --a------ C:\WINDOWS\system32\qt-dx331.dll
2008-04-10 00:44:42 81920 --a------ C:\WINDOWS\system32\dpl100.dll <Not Verified; DivX, Inc.; DivX, Inc. dpl100>
2008-04-10 00:44:40 682496 --a------ C:\WINDOWS\system32\divx.dll <Not Verified; DivX, Inc.; DivX®>
2008-04-10 00:44:38 7680 --a------ C:\WINDOWS\system32\ff_vfw.dll
2008-04-10 00:44:33 0 d-------- C:\Program Files\K-Lite Codec Pack
2008-04-09 20:39:00 0 d-------- C:\Program Files\DECCHECK
2008-04-09 13:29:54 0 d-------- C:\WINDOWS\Sun
2008-04-09 13:29:53 0 d-------- C:\Documents and Settings\Owner\Application Data\Sun
2008-04-09 04:36:24 0 d-------- C:\Downloads
2008-04-07 00:10:49 0 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-04-07 00:10:21 50688 --a------ C:\WINDOWS\system32\wbhelp2.dll <Not Verified; Stardock.Net, Inc; WindowBlinds for Win32 x86 machines>
2008-04-07 00:10:16 0 d-------- C:\Program Files\DAP
2008-04-07 00:08:55 0 d-------- C:\Program Files\DFX
2008-04-06 18:34:14 0 dr------- C:\Program Files\Winamp
2008-04-06 18:34:14 0 d-------- C:\Documents and Settings\Owner\Application Data\Winamp
2008-03-30 16:14:33 0 d-------- C:\Program Files\Windows Media Connect 2
2008-03-30 16:09:54 0 d-------- C:\WINDOWS\system32\drivers\UMDF
2008-03-30 13:44:40 0 dr------- C:\Program Files\InterActual
2008-03-29 17:55:36 0 d-------- C:\Documents and Settings\Owner\.gimp-2.2
2008-03-19 21:10:13 947270 --a------ C:\Program Files\flybu.exe <Not Verified; FileSubmit; flybu>
2008-03-19 17:53:14 0 d-------- C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage
2008-03-18 23:36:13 0 dr------- C:\Program Files\Autoruns
2008-03-18 21:22:47 0 d-------- C:\Documents and Settings\Owner\Application Data\WebStripper
2008-03-18 21:22:40 0 dr------- C:\Program Files\Solent
2008-03-18 20:11:32 0 dr------- C:\Program Files\ProcessExplorer
2008-03-16 20:34:06 0 d-------- C:\Program1
2008-03-16 17:37:56 0 d-------- C:\Documents and Settings\Owner\Application Data\Ethereal
2008-03-16 13:25:30 0 d-------- C:\Program Files\Ethereal
2008-03-16 13:22:06 0 d-------- C:\Program Files\WinPcap
2008-03-16 13:21:49 0 d-------- C:\Program Files\AirSnare
2008-03-16 13:04:33 0 d-------- C:\Program Files\Java
2008-03-16 12:58:49 0 d-------- C:\Program Files\Common Files\Java
2008-03-16 11:47:29 0 d-------- C:\Documents and Settings\Owner\Application Data\Skype
2008-03-16 11:17:13 0 dr------- C:\Program Files\Skype
2008-03-16 11:17:12 0 d-------- C:\Program Files\Common Files\Skype
2008-03-16 11:16:53 0 d-------- C:\Documents and Settings\All Users\Application Data\Skype
2008-03-14 05:21:31 0 d-------- C:\Documents and Settings\Owner\Application Data\Sereniti
2008-03-14 01:34:04 227052 --a------ C:\WINDOWS\WinWSD_Toolbar_Uninstaller_4725.exe <Not Verified; Attila Keszi; WinWSD>
2008-03-14 01:34:03 0 d-------- C:\Program Files\WinWSD Toolbar
2008-03-14 01:33:58 0 d-------- C:\Program Files\WebSite Downloader for Windows
2008-03-13 12:21:00 0 d-------- C:\Documents and Settings\Owner\Application Data\Talkback
2008-03-13 02:38:14 0 d-------- C:\Program Files\Inquisitor


-- Find3M Report ---------------------------------------------------------------

2008-04-11 17:22:29 0 d-------- C:\Documents and Settings\Owner\Application Data\AVG7
2008-04-10 03:47:09 0 d-------- C:\Program Files\Common Files
2008-04-10 03:47:09 0 d-------- C:\Program Files\Common Files\InstallShield
2008-04-10 02:35:53 0 d-------- C:\Program Files\Setups (Various Progs)
2008-04-10 01:46:43 0 dr------- C:\Program Files\SpywareBlaster
2008-04-10 01:15:58 0 dr------- C:\Program Files\AVG Anti-Spyware 7.5
2008-03-30 22:34:21 0 d-------- C:\Documents and Settings\Owner\Application Data\IcoFX
2008-03-26 23:21:49 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-03-25 23:50:03 0 dr------- C:\Program Files\QuickTime
2008-03-25 23:49:04 0 dr------- C:\Program Files\SIM editor
2008-03-25 23:48:03 0 dr------- C:\Program Files\Recuva
2008-03-25 23:43:05 0 dr------- C:\Program Files\CCleaner
2008-03-25 23:42:24 0 dr------- C:\Program Files\Folder Icon Changer
2008-03-25 23:41:19 0 dr------- C:\Program Files\IrfanView
2008-03-25 23:36:51 0 dr------- C:\Program Files\GIMP-2.0
2008-03-25 23:36:08 0 dr------- C:\Program Files\GIMPshop
2008-03-25 23:31:17 0 dr------- C:\Program Files\IcoFX 1.5
2008-03-22 16:48:37 0 dr------- C:\Program Files\Maxtor
2008-03-22 16:29:57 0 d---s---- C:\Program Files\Paint Shop Pro 6
2008-03-20 18:23:09 0 dr------- C:\Program Files\CursorXP
2008-03-18 12:32:51 41083 --a------ C:\Program Files\mozillahistoryview1.zip
2008-03-07 19:18:25 0 d-------- C:\Program Files\RecvMngr
2008-03-07 11:37:25 0 d-------- C:\Program Files\MyPlayCity Data Recovery
2008-03-07 11:34:38 0 d-------- C:\Program Files\WinHTTrack
2008-02-28 23:00:10 0 d-------- C:\Program Files\.gimp-2.2
2008-02-27 04:09:27 817 --a------ C:\WINDOWS\system32\unins000.dat
2008-02-27 04:08:57 0 d-------- C:\Program Files\WallpaperToy
2008-02-27 02:58:38 0 d-------- C:\Program Files\RegCure
2008-02-19 01:46:54 0 d-------- C:\Program Files\LG PC Suite
2008-02-19 01:06:46 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-02-15 19:46:46 0 d-------- C:\Documents and Settings\Owner\Application Data\Help
2008-02-15 19:01:14 0 d-------- C:\Program Files\Inkscape
2008-02-15 14:28:47 0 d-------- C:\Documents and Settings\Owner\Application Data\TrueCrypt
2008-02-15 04:22:34 0 d-------- C:\Program Files\TrueCrypt
2008-02-15 01:47:21 0 d-------- C:\Program Files\Foxit Software
2008-02-15 00:53:52 0 d-------- C:\Documents and Settings\Owner\Application Data\Inkscape
2008-02-14 17:57:57 0 d-------- C:\Program Files\Common Files\GTK
2008-02-13 05:42:02 0 d-------- C:\Documents and Settings\Owner\Application Data\LG Electronics
2008-02-11 03:01:02 0 d-------- C:\Documents and Settings\Owner\Application Data\OpenOffice.org2
2008-02-11 01:27:01 0 d-------- C:\Program Files\Deckard
2008-02-08 21:20:00 234048 --a------ C:\WINDOWS\Harry Potter Castle Screen Save.scr <Not Verified; MacSourcery; ScreenTime for Flash>
2008-02-08 21:20:00 482772 --a------ C:\WINDOWS\Harry Potter Castle Screen Save.exe <Not Verified; Macromedia, Inc.; Flash 5.0>
2008-02-08 21:20:00 40960 --a------ C:\WINDOWS\Harry Potter Castle Screen Save.dll <Not Verified; MacSourcery; Saver DLL>
2008-02-08 21:20:00 18192 --a------ C:\WINDOWS\Harry Potter Castle Screen Save.dat <Not Verified; Microsoft Corporation; Microsoft® Windows NT™ Operating System>
2008-02-08 20:39:02 1158 --a------ C:\WINDOWS\mozver.dat
2008-01-30 11:29:01 0 --a------ C:\WINDOWS\nsreg.dat


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{AFC482CE-DC40-497A-AE10-681C072F6F6A}]
14/03/2008 01:34 AM 798720 --a------ C:\Program Files\WinWSD Toolbar\v3.2.0.0\WinWSD_Toolbar.dll

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{F1273B21-0B77-4481-BFB9-0A3C399BE3FE}"= C:\Program Files\WinWSD Toolbar\v3.2.0.0\WinWSD_Toolbar.dll [14/03/2008 01:34 AM 798720]

[-HKEY_CLASSES_ROOT\CLSID\{F1273B21-0B77-4481-BFB9-0A3C399BE3FE}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG7_CC"="C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" [22/01/2008 11:57 AM]
"DSLSTATEXE"="C:\Program Files\D-Link\DSL-200\dslstat.exe" [12/12/2005 05:44 PM]
"DSLAGENTEXE"="C:\Program Files\D-Link\DSL-200\dslagent.exe" [25/08/2005 07:47 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="C:\WINDOWS\system32\ctfmon.exe" [04/08/2004 10:00 PM]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" []
"Power DVD Player"="C:\Program Files\Power DVD Player\PowerDVDPlayer.exe" [06/09/2007 05:28 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\runonce]
"DDP"=

C:\Documents and Settings\Owner\Start Menu\Programs\Startup\
ERUNT AutoBackup.lnk - C:\Program Files\ERUNT\AUTOBACK.EXE [20/10/2005 12:04:08 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Synchronizer.lnk - C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe [23/10/2006 12:01:50 AM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=0 (0x0)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [20/12/2006 01:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\AutorunsDisabled]
wlnotify.dll 04/08/2004 10:00 PM 92672 C:\WINDOWS\system32\wlnotify.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
"Authentication Packages"= msv1_0 nwprovau


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{5aa75321-d140-11dc-b9f6-00179a300101}]
AutoRun\command- F:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{907c9640-a6ec-11dc-b9b1-00022d36625d}]
play\Command- "C:\Program Files\Windows Media Player\wmplayer.exe" /prefetch:4 /device:DVD "%L"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{a87d5011-0e40-11dc-8add-806d6172696f}]
AutoRun\command- D:\setup.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e1bef371-f23f-11da-919d-806d6172696f}]
AutoRun\command- D:\setup.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{f0ceee00-a4a2-11dc-b9a6-00022d36625d}]
AutoRun\command- F:\setupSNK.exe




-- End of Deckard's System Scanner: finished at 2008-04-11 20:32:56 ------------

[Advertisements]

rather than spend hours trying to troubleshoot this issue I think switching to VLC would be a much better solution.

http://www.videolan.org/

[starjax]

rather than spend hours trying to troubleshoot this issue I think switching to VLC would be a much better solution.

http://www.videolan.org/

[Neil Jones]

The majority of Media Player issues are usually resolved by upgrading to the next version.
In the case of Media Player 11 already being present, uninstall it and reinstall it.

[andrea22]

Thanks for yor replies. I have now uninstalled and reinstalled WMP 11 and its no better. I downloaded videolan but can't install it. I got the error message " C:\DOCUME~1\Owner\LOCALS~1\TEMP\ a temp file needed for initialisation could not be created or could not be written to ". when trying to install. `What should I do now? I don't know how to get this file. Thx.

[starjax]

Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

[starjax]

and if that doesn't work, then give this a try:


Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[andrea22]

Ok I've all of the above and its still no better. I do defreag, disk clean and run ccleaner regularly anyway so it actually didn't change a lot, but I really like that tune up prog, thanks so much for your help. Do you think it might be a hardware issue ?

[starjax]

open up media player, go to tools, then options. Click on the performance tab. Check what settings are listed under "dvd playback"? I would try all settings checked and see how things work.

[andrea22]

Hi Starjax, when I click on tools/options/performance then advanced, everything except "enable high quality mode" and "full screen" are selected. When I click on tools/options/performance then DVD, a box called properties comes up with only one tab in it called ffdshow. It has a lot of things to play around with in it- I just want to check that this is the one you suggest I toy with?? Thank you.

[starjax]

this is what I was looking at (outlined in red):

[andrea22]

Ok thats why I was a bit confused, mine looks a bit different. The " drop frames " option only appears when I click on the " advanced " button in the performance tab and so is on the second page. But yes that option is selected. The only options not selected on that page are the " enable full screen mode switch " and " enable high-quality mode ". (I have tried selecting " enable high quality mode " as opposed to overlays but its no better). Thx.