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Can't connect to the web


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#1
mlwjackson

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After running disk cleanup and defragging the hard drive on my oldest computer (P4 1.2gHz, 1mb rambus RAM, XP Home XP2) I am not able to connect to the web. I can't connect through either IE7 or Firefox. I get notice that the unit has "low or no connectivity". Device manager does not show any improperly functioning devices. I cannot use the Restore function becasue it says that it is disable by domain policy or something to that effect (I have not been able to fix that for 2 years).

The only thing I know to try is using the shotgun approact of a repair installation of XP. That is a pain though because the original installation was SP1 which means I have to also reload SP2 and all updates. Does anyone have a different idea?
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#2
Artellos

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Try the following:

  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /release".
  • After it is done releasing. Type in: "ipconfig /renew".
  • This should renew your connection with your gateway.

Regards,
Olrik
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#3
mlwjackson

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After entering "ipconfig/renew" I get the following message "An error occurred while renewing interface Local Area Connection: The PPC server is unavailable".

What is this telling me?
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#4
mlwjackson

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I went to control panel>Admin tools> Services and found that Rmove Procedure Call was already set to start automatically and was listed as started.
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#5
Artellos

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Please give us some information following these steps:

  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /all".
  • A lot of information will appear, Please right click the black window and hit mark.
  • Select every line of text you recieved and copy it into your next reply.

Regards,
Olrik
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#6
mlwjackson

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Below you will find the information received in rely to the command "ipconfig/all" FYI the computer is connected through a router and other computers on the system can connect.


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Family Computer>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : emachine27
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : domain.invalid
Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet Adapt
er(LNE100TX v4)
Physical Address. . . . . . . . . : 00-04-5A-4E-47-ED
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 74.131.0.20
74.131.0.21

C:\Documents and Settings\Family Computer>
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#7
Artellos

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Ok, lets flush the DNS then renew the IP.
You don't have a default gateway, that'll be the problem.
Follow the steps below :)

Try fushing the DNS.

  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /flushdns".
  • This should clean your DNS cache.

Then,

  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /release".
  • After it is done releasing. Type in: "ipconfig /renew".
  • This should renew your connection with your gateway.

Keep us up to date :)

Regards,
Olrik
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#8
mlwjackson

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DNS was successfully flushed, IP released but renew command resulted in the same message as previously encountered "An error occurred while renewing interface Local Area Connection: The PPC server is unavailable".
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#9
Artellos

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Am I correct if I say this is a standard home network?
Try doing the following:

Go to Start and hit Run.
In the white box type: "cmd"
Once in the black box type: "netstat -rn"
Make sure there's a space between netstat and -rn

Regards,
Olrik
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#10
mlwjackson

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Posted below is the response to "netstat -rn" I assume you wanted to see what it revealed because it did not appear to change any settings.


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Family Computer>netstat -rn

Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 04 5a 4e 47 ed ...... Linksys LNE100TX Fast Ethernet Adapter(LNE100TX
v4) - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
===========================================================================
Persistent Routes:
None

C:\Documents and Settings\Family Computer>
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#11
mlwjackson

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I fogot to reply to the question about standard home network. All three computers are connected to the same router but none of the computers acts as a host.
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#12
Artellos

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Is this Computer using a firewall? :)
If so, Which firewall are you using?

Regards,
Olrik
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#13
mlwjackson

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I was using Zone Alarm basic. But I noticed that the tray icon did not always show up. When checking running processes I could always find what appeared to be the zone alarm process running. However, yesterday I kept getting the windows security control panel warning that there was no firewall running. Upon checking the zone alarm process was not running. I activated the windows firewall then downloaded zone alarm again. I ran program delete from the control panel and attempted to do a fresh install of zone alarm basic. However, I could not install it. I've forgotten the exact message but it would not install. At the same time Windows firewall stopped automatically loading upon startup. Now I can't even turn on Windows Firewall manually.

When I attmept to start windows firewall I get the following message: "Windows Firewall Settings cannot be displayed because the asssociated service is not running. Do you wnat to start the Windows Firewall/Internet Connection Sharing (ICS) service?"

When I tell it yes I get the following message"Cannot start Windows Firewall/Internet Connection Sharing (ICS) Service"
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#14
Artellos

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Try following these steps:

  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ping 127.0.0.1"
  • A lot of information will appear, Please right click the black window and hit mark.
  • Select every line of text you recieved and copy it into your next reply.

Regards,
Olrik
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