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Computer Will Not let me run HiJackThis[RESOLVED]


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#46
RatHat

RatHat

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Well, F-Secure has confirmed that your computer is now clean, so lets get you flash drives cleaned.

Download Flash_Disinfector.exe by sUBs from here and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.

Let me know how it goes, then we will clean up your restore points and get rid of all the fix tools that we have used.

Regards,
RatHat
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#47
wadeb_21

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Looks like the flash_disinfector.exe worked, thank you so much. I'm ready to clean up my restore points and get rid of all the fix tools when you are.
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#48
RatHat

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OK, Jesse,

The first thing we need to do is to remove all the tools that you have used. This is so that should you ever be re-infected, you will download updated versions. It will also remove the quarantined Malware from your computer.

Click Here to download OTCleanIt
Double-click OTCleanIt.exe to run it.
Click the Clean up button
Click Yes to the reboot.

Any remaining logs or programs, just delete them normally.

OK, lets carry out a few preventative steps to make sure you reduce the risk of further infections.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Now lets Reset and Re-enable your System Restore to remove any infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Turn OFF System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
Restart your computer.

Turn ON System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check Turn off System Restore.
  • Click Apply, and then click OK.

System Restore will now be active again.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Next, lets reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.

Reset Hidden/System Files & Folders
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
  • CHECK the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Another essential is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vunerable. It is best if you have these set to download automatically.

Automatic Updates for Windows
  • Click Start.
  • Select Settings and then Control Panel.
  • Select Automatic Updates.
  • Click Automatic (recommended)
  • Choose a day and a time when you know the computer will be on and connected to the internet.
  • Click Apply then OK.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


In addition to Windows updates, you also need to ensure that your version of Java is the latest.Click here to download the latest version (Java Runtime Environment (JRE) 6 Update 5). Once downloaded, install it and then Reboot your computer.

It is most important that you also uninstall older versions of Java.
  • Click Start, Control Panel, Add/Remove Programs.
  • Delete all Java updates except Java ™ 6 Update 5
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


OK, now lets download some preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running each at least once a month.

Anti Spyware
  • SpywareBlaster to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard to catch and block spyware before it can execute. A tutorial can be found here.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email. A tutorial can be found here.
  • Spybot Search & Destroy a powerful tool which can "search and destroy" nasties that make it onto your system. Now with an Immunize section that will help prevent future infections. A tutorial can be found here.
  • AdAware another very powerful tool which searches and kills nasties that infect your system. A tutorial can be found here. AdAware and Spybot Search & Destroy compliment each other very well.

Note: If you find your system slows down after installing any of these, just uninstall it, or disable it from running at startup.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Next lets look at Firewalls. These help to prevent unauthorised access both to and from the internet or your local network. A firewall is considered a first line of defense in protecting private information. Below are two free firewalls to choose from, if you do not already have one. Note: You only need one firewall one your system.

Personal Firewalls~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Nearly done! If you like to use chat, MSN and Yahoo have vunerabilities that can leave you open to infections. There are however a couple of very good, Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN):

Instant Messengers~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Lastly, it is a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

Temp File Cleaners
  • CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Note: Do NOT run this program if you have XP Professional 64 bit edition.
  • ATF Cleaner A very powerful cleaning program for XP and Windows 2000 only. Note: You may have this already as part of the fixes you have run.

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I will keep this log open for the next couple of days, so if you have any further problems post another reply here.

OK, all the best, and stay safe!

Best regards,
RatHat
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#49
wadeb_21

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RatHat I just wanted to let you know that my computer has been working great thanks for all the help I really appreciate everything.
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#50
RatHat

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You are more than welcome!

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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