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Please Help! windows doesnt work, black screen and mouse!

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ok, and im sorry that i keep asking which to choose but i want to make it perfect,

Recover to out of box state

Recover without changing the hard drive partitions

Recover to a custom size partition

im just not sure which one to choose

Edited by chill11, 16 April 2008 - 09:29 PM.

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the first one right?

Yes, that is the "non-destructive" or Repair process. It should leave all your data intact and just reinstall XP and drivers.

I think you should backup your data before doing anything else though.

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Hello chill11...

Do you have data on this machine that you need to recover?

The "Out of Box" option will restore your machine to the way it came from the factory...you will lose any personal files you have on board.

"Recover without changing the hard drive partitions" is likely the correct option, but it sounds as though the file system on the current partition is corrupt and will probably require a format to be effective. This option may be worth attempting, but if it fails, you may lose your data.

The third option will allow you to resize the partition you install to, but is not going to address the issue.

There are a few techniques we can try using recovery console, but I don't think that is included on Toshiba recovery cd's. However, you can download RC.iso and burn it to a cd as an ISO image. You may need a burning tool like ISO Recorder to do this...be sure to get the version for the operating system you'll be creating the disk on. This is Recovery console only and does not contain system files and cannot be used to reinstall the operating system.

Boot from the Windows XP installation CD.

At the "Welcome to Setup" screen, press R to start Recovery Console. Choose the installation to be repaired by number (usually 1) and press "Enter".

When you are asked for the Administrator password, leave it blank and press "Enter".

At the command prompt, type chkdsk /r and press "Enter". (Note the space before /r) The disk check operation will start.

This will be a very thorough check of the hard drive and the file system...be patient and let it complete. It may appear to hang or even back up a few times...this is normal. 60 to 90 minutes is not unusual for this check...it may take longer in some cases.

Once the check completes and you are back at the command prompt, type exit and press "Enter". Let your computer boot normally to Windows.

If this fails, we can try to restore a previous registry...providing you have a viable restore point on the machine.

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