[newzace]

Hey guys,

My teen son has let his guard down again and his computer has a serious infection. I ran the various programs listed in the "before posting a HiJackThis log" and that seemed to clean some stuff up, but the downloader.zlob!.gen.1 virus is still there. Also, there are a couple of files "accessmedia" downloaders on the desktop that I cannot get rid of. Thanks in advance for all of your help. Here is the HiJackThis log from his computer, which runs Windows XP Home version:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:49:21 PM, on 4/16/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\NETGEAR\Wireless Smart Configuration\Utility\NetgearAG.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AS00_Netgear] C:\Program Files\NETGEAR\Wireless Smart Configuration\Utility\NetgearAG.exe -hide
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1205098561889
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 5912 bytes

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Hi newzace,

My name is sage5, and I will be helping you with this problem.

Please download the following & save to your Desktop:
Deckard's System Scanner
Malwarebytes' Anti-Malware from Here or Here


Run Malwarebytes' Anti-Malware:
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Save the report as C:\mbam.txt

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Run Deckard's System Scanner:

• Close all other windows before proceeding.
• Double click on the dss.exe file on your Desktop and follow the prompts.
• Scans will run, and 2 text files will open in Notepad.
• Close both of the text files.

These files are C:\Deckard\System Scanner\main.txt & extra.txt.
I will need you to copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of

• main.txt
• extra.txt
• C:\mbam.txt

in your next reply.



Cheers,

sage5

[sage5]

Hi newzace,

My name is sage5, and I will be helping you with this problem.

Please download the following & save to your Desktop:
Deckard's System Scanner
Malwarebytes' Anti-Malware from Here or Here


Run Malwarebytes' Anti-Malware:
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Save the report as C:\mbam.txt

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Run Deckard's System Scanner:

• Close all other windows before proceeding.
• Double click on the dss.exe file on your Desktop and follow the prompts.
• Scans will run, and 2 text files will open in Notepad.
• Close both of the text files.

These files are C:\Deckard\System Scanner\main.txt & extra.txt.
I will need you to copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of

• main.txt
• extra.txt
• C:\mbam.txt

in your next reply.



Cheers,

sage5

[newzace]

Hello Sage5, thanks again for your help. I was not able to get the Deckards System Scanner to complete its job (it would stop working near the end of the scan - I attempted to run this scan 4 times). In lieu of the Deckards scan, I ran another hijack this scan. That file, as well as the file from the Malwarebytes scan have been attached in a zip file.

Attached Files

•  hijackthis.zip   2.8KB   80 downloads

[sage5]

Hi newzace,

Please download the following & save to your Desktop:
ComboFix

Run ComboFix:

• Double click combofix.exe and follow the prompts.
• When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply

Log file will be C:\Combofix.txt

Note: Do not mouseclick combofix's window while its running. That may cause it to stall

Cheers,

sage5

[newzace]

Hello Sage5. I have attached a zip file with another HiJack This file, the ComboFix file and I was able to get the Deckard's to work, so those files are also included.

Thanks again!

Attached Files

•  Latest_Zip.zip   15.27KB   89 downloads

[sage5]

Hi newzace,

Remove folders & files:

• Please go to Start > Control Panel > Add/Remove Programs and remove the following, (if present):
  Viewpoint Media Player
  Please take note of any other programs that you don't recognise in that list, and include them in your next response
• Using Windows Explorer, (to get there right-click your Start button and go to "Explore"), delete these folders, (if present):
  C:\Program Files\Viewpoint
  C:\Documents and Settings\Ian Thomas\Application Data\Viewpoint
  C:\Program Files\FrostWire
  C:\Documents and Settings\Ian Thomas\Application Data\FrostWire
  C:\Documents and Settings\All Users\Application Data\Viewpoint
• Delete these files, (if present):
  C:\smp.bat

Please go HERE to run Panda's TotalScan

• Select the bubble for Full scan
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
• Then the scan will begin
• When the scan completes, click the Save button on the right of Scan details
• Save it to C:\active_scan.txt
• Post the contents of the TotalScan report & a fresh HijackThis log as your next Reply.

Cheers,

sage5

Edited by sage5, 19 April 2008 - 02:32 AM.

[newzace]

Hello Sage5

I ran both programs as requested, with the resulting text files included in the attached zip file.

Attached Files

•  zipfile419.zip   3.52KB   78 downloads

[sage5]

Hi newzace

Congratulations, your new log looks clear, so we can now deal with some final clean up jobs.

Clean out cookies, temp files etc:
Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.
  
  If you use Firefox browser
  
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
• Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.


Remove folders & files:

• Please go to Start > Control Panel > Add/Remove Programs and remove the following, (if present):
  Viewpoint Media Player
  Please take note of any other programs that you don't recognise in that list, and include them in your next response
• Using Windows Explorer, (to get there right-click your Start button and go to "Explore"), delete these folders, (if present):
  C:\Program Files\Viewpoint
  C:\Documents and Settings\Ian Thomas\Application Data\Viewpoint
  C:\Program Files\FrostWire
  C:\Documents and Settings\Ian Thomas\Application Data\FrostWire
  C:\Documents and Settings\All Users\Application Data\Viewpoint
• Delete these files, (if present):
  C:\smp.bat
  C:\Documents and Settings\Ian Thomas\Desktop\AccessMediaDownload.exe
  C:\Documents and Settings\Ian Thomas\Desktop\AccessMediaDownload(2).exe

Time for some housekeeping:

• Follow these steps to uninstall Combofix and tools used in the removal of malware
  
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    
  
  
  To Clear Restore points, please do the following:
  • Go to Start > Settings > Control Panel.
  • Double-click the System icon.
    [list]NOTE: If the System icon is not visible, click "View all Control Panel options" to display it.
• Click the System Restore tab.
• Put a check by Disable System Restore.
• Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.

After reboot, you must turn System Restore back on:

• Go back to the Troubleshooting tab.
• UNcheck Disable System Restore.
• Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.

Lastly, some extra or better security for your PC:

The programs recommended below are freeware alternatives to some of your security software & might reduce the potential for spyware infection in the future:-

Spyware Prevention:
Spyware Blaster by JavaCool Software, prevents spyware installing and consumes no system resources.
IE/SpyAd, stops suspect sites loading ActiveX, popups etc onto your PC. An excellent tutorial is Here

Spyware Detection:
AVG Anti-Spyware is my favourite here.

Anti-Virus:
The first line of defence, especially since some will now detect trojans as well.
Avira's Antivir PersonalEdition Classic and Grisoft's Avast! Free Edition are among the best freebies.
*Please note* You should never install more than one anti-virus program on a PC, as it will cause conflicts.

Firewall:
A Firewall is an essential tool in the security of any PC connected to the Internet.
Sunbelt Personal Firewall and Comodo are both excellent freeware.

Alternate Browsers:
Thankfully, there are now some excellent alternatives to MS Internet Explorer. They offer better security, more stability, and better speed.
A couple of good examples are: Firefox and Opera

Other Updates:
Vital security patches and updates are available for Microsoft Windows and Internet Explorer at the Windows Update Site
It is equally important to update the other security software you use, on a regular basis.

Further reading about these issues is available in a very good article: How did I get infected in the first place ? (by Tony Klein and dvk01)

All the best & safe surfing in the future,

sage5

[newzace]

Hello Sage5,

The only thing that seems to be an issue now is the AccessMediaDownload and AccessMediaDownload2.exe files. I cannot delete them. I don't know what they would be used for, but a virus warning appears on Norton when I try to delete them. Everything else is working much better, but if you have advice on removing these download.exe files, please let me know.

[sage5]

Have you tried restarting in Safe Mode?

Reboot into Safe Mode:

• Restart your Computer
• As soon as it starts to boot up, tap your F8 key repeatedly.
• This should bring up the Windows Advanced Options Menu.
• Use your arrow keys to select Safe Mode and click the Enter key.

Right click on each file & select Delete.

Tell me how you get on

[newzace]

The safe mode did the trick. Thanks for everything.

[sage5]

You are very welcome newzace

All the best,

sage5

[sage5]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.