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can't shut down computer

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I am experiencing multiple problems but the two most vexing are:
1) can't shut down computer normally (have to hold on/off button)
2) I cannot see any of my files in My Documents. I know they are there because I can open Word files, etc. via the recent documents in Office. The data path is normal and the file opens yet if I use Windows Explorer, I don't see anything. Searching (including system and hidden files) turns up nothing

any ideas where to start?
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Old Geezer

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Here is a page about shutdown that may help you.

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Mr Freeze

Mr Freeze


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try doing a chkdsk /r

start/Run/ chkdsk /r /click ok

notice the space between the K and /
at the command prompt type in Y and press enter
you will get a warning similar to this
chkdsk cannot run another volume is using it
just restart your computer

this may 1 or 2 hours so let it run
do not disturb this

next do a sfc /scannow

start/Run/ sfc /scannow /click ok

this is windows file checker
you may need your windows xp cd
if you dont have it you can just cancel the pop-up prompts
and download tune-up trial version 2008
it has many features including a back-up
after you run each feature restart your computer


Edited by Mr Freeze, 17 April 2008 - 06:05 PM.

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