I am experiencing multiple problems but the two most vexing are:
1) can't shut down computer normally (have to hold on/off button)
2) I cannot see any of my files in My Documents. I know they are there because I can open Word files, etc. via the recent documents in Office. The data path is normal and the file opens yet if I use Windows Explorer, I don't see anything. Searching (including system and hidden files) turns up nothing
any ideas where to start?