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cannot uninstall bluesoleil program [RESOLVED]


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#31
JSntgRvr

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That's all you needed from us?
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#32
Mikey's gal

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It looks like it. I thought it was some kind of virus not allowing me to uninstall that program. So, how do I restore Avast? Should I uninstall and then install it again?

Thanks a whole heap!!!
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#33
Mikey's gal

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Should I remove some of the programs that I downloaded?
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#34
JSntgRvr

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Hi, Goodrune0. :)

Since the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, as well as the folders created by these tools.

Follow these steps to uninstall Combofix and tools used in the removal of malware
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    Posted Image
Create a Restore point (If the above process fails):
  • Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
  • In the System Restore dialog box, click Create a restore point, and then click Next.
  • Type a description for your restore point, such as "After Cleanup", then click Create.

Download OTCleanIt. Run the program and follow the prompts. A restart will be necessary to complete the clean-up.

The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • ZonedOut + IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
  • Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.
  • Read and follow the suggestions given at this web site by Miekiemoes http://users.telenet...prevention.html .
For some great guidelines to follow to prevent future infections you can read this article by Tony Klein.

Best wishes! Posted Image
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#35
Mikey's gal

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Hi there,

Please help me with avast. I don't know what to do. You didn't answer my question about whether or not I should uninstall it and install it again. I haven't had virus protection on here since we first used combofix.

Also I have military time.

Thanks.
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#36
JSntgRvr

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Hi, Mikey's gal :)

Lets do something better.

Download the AVG Free installation file to your desktop, but do not run it yet.

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
.
Please go to Start > Control Panel > Add/Remove Programs and remove the following (if present):

Programs Related to Avast Antivirus

If for any reason you cannot remove Avast in Safe Mode, attempt its removal in Normal Mode. Once Avast is removed, (in Normal Mode) double-click on the AVG installation file on your desktop and follow the prompts for its installation. Update its definition and perform a full scan.

Keep me posted.
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#37
Mikey's gal

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Hi there,

I still have regsearch, getservice, and Mikeyfix and all their texts.

Should I get rid of those, too?

Thanks.
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#38
Mikey's gal

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When I did the combofix uninstall and then removed the avast programs ... after the computer restarted it said there was a serious error. It sent a report of the error. Then I tried to install AVG and it said I had to do a new download of the program because the other one cannot be read. Well, the download wouldn't finish because it said the source file could not be read.

?????

Thanks. Sorry to be so much trouble for you.
:)
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#39
JSntgRvr

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Hi there,

I still have regsearch, getservice, and Mikeyfix and all their texts.

Should I get rid of those, too?

Thanks.


Yes, please.

When I did the combofix uninstall and then removed the avast programs ... after the computer restarted it said there was a serious error. It sent a report of the error. Then I tried to install AVG and it said I had to do a new download of the program because the other one cannot be read. Well, the download wouldn't finish because it said the source file could not be read.

?????

Thanks. Sorry to be so much trouble for you.
:)

I am downloading from here:

http://www.download....e...&tag=button

See if able to download.
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#40
Mikey's gal

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I got the same thing as the last download. It won't go through.
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#41
JSntgRvr

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Hi, Mikey's gal :)

Very strange. I downloaded the file last night. It is a huge download. Try AVAST once again. I want to make sure isn't due to something wrong in the computer.
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#42
Mikey's gal

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Ok ... after I restarted this morning and installed avast it went through with no trouble. So I tried avg. No trouble except that it picked up avast on the system and said to uninstall that first. So now I will uninstall avast and try avg again.

I will keep you posted.

Thanks so much for your help.
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#43
Mikey's gal

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Hi JSntgRvr,

Everything is great!!! Installation went well. Avast is gone. Avg is running. I deleted the other programs you told me to delete that we used to get rid of stubborn drivers. You have been very patient and very kind in dealing with me. This wonderful online forum made available to people is fantastic. I have received a lot of help here for different problems with different computers. You all have been great. I will be sending a donation to support your work.

Thanks so much.

:) :) :) :) :)
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#44
JSntgRvr

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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