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Please help! Computer won't restart/shutdown, font change .txt


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#1
tomcruise3230

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About my computer: custom build computer build by professionals on ncix dot com, windows XP Home Edition service pack 2 . AMD 2.1 mhz processor, 1 GB RAN, 320 GB seagate HD (it has 58% space available), File fragmented only 1%, 1.96 virtual memory available. 8-9 months old

It all started when i updated windows update on april 14 and also installed youtube uploader and the the problem started right after 2 days ago later then that. I uninstalled youtube uploaded but the problem still persist. what happens is the computer works fine for the whole day but after 9-10 hours or more for some reason it acts weird like first on a saved notepad .txt the place where the name of the .txt is disappears (where the name and Red X mark is to close whatever your using). Even if i close and re-open it, its their and it happens basically to all programs, files I open and including firefox browser. Then it gets worst first when i re-open a saved .txt file the font changes and also the font changes on firefox also. Then I try to restart and shutdown my computer many times but it doesn't do anything (no message, its like i didn't even click the restart or shut down button) Then it gets more worse by firefox browser not opening and start menu saved shortcuts disappeared. So I Had no choice but to manually power off the computer by unplugging it and when it is back on EVERYTHING IS BACK TO NORMAL! But just to be caution, I deleted all temporary internet files and cache. Then, I scanned my computer with kaspersky internet security but it didn't find anything. Also checked windows task manager for any suspicious process running and googling it and didn't find anything suspious. I even tried hijackthis tool but it didn't find anything also. I don't know whats the problem is since after 10-11 hours again (not continous work since I only surf online, read ebooks, sell on ebay, watch vidoes and nothing like that needs a lot of power like playing games, photoshop, making movies, etc) it does the same thing over in the same pathern. Please ADVISE on what I should do since I do not want to damage/erase all the MEMORABLE documents, photos and other things My family deeply cherish. We will be waiting on anything that can remedy our situation!
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#2
wannabe1

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Hello tomcruise3230...

Have you tried a System Restore to a date before you installed the applications you suspect caused the problem?

wannabe1
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#3
tomcruise3230

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Hello tomcruise3230...

Have you tried a System Restore to a date before you installed the applications you suspect caused the problem?

wannabe1



No I didn't however If i do a system restore prior to april 14 or when i updated windows updates will the problem go away if the cause of the problem was the update and not a malware or a virus?
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#4
happyrock

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first thing ...backup everything you can't live without....data pics ...ect...
then try restore...

when i updated windows updates will the problem go away if the cause of the problem was the update

yep
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#5
tomcruise3230

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first thing ...backup everything you can't live without....data pics ...ect...
then try restore...

when i updated windows updates will the problem go away if the cause of the problem was the update

yep



Okay I will do that and see what happens after 10 hours later since that is when the problems start to happen. And what I really want to know is why does it take at least 10 hours for the problem to appear? Is it typical malware behavior Or something else?
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#6
tomcruise3230

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I did a system restore but it said "no changes have been made to your computer" What does that mean and I still see the updates for windows update i did on april 14 and 15.
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#7
happyrock

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I did a system restore but it said "no changes have been made to your computer" What does that mean

restore didn't work

why does it take at least 10 hours for the problem to appear? Is it typical malware behavior

no thats not the way malware works

try going to add/remove programs in the control panel and uninstall the last batch of of updates that preceded your problems...

in the future press and hold the power button for 6 seconds to shut down instead of pulling the plug...

next time you have a problem...press ctrl + alt + delete keys to open the task manager...applications tab...make note of whats running and see if any have stopped responding...

also go to control panel...administrative tools..event viewer..system log and application log...list any red errors you find there..

Edited by happyrck, 19 April 2008 - 03:13 PM.

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#8
tomcruise3230

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okay when i try to remove the updates it says it has already been uninstalled and cannot be located (i forgot the exact message) maybe because i did a system restore. Anyway I still pressed the button "removed" and looks likes its gone from add/remove programs. But i am not sure it is. So how do i find out the update is complete removed?


Anyway these is the error in even log files:


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/18/2008
Time: 11:21:31 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
Faulting application rundll32.exe, version 5.1.2600.2180, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 6e757220 336c6c64 78652e32
0020: 2e352065 36322e31 322e3030 20303831
0030: 20206e69 2e302e30 20302e30 6f207461
0040: 65736666 30302074 30303030 0a0d3030



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/18/2008
Time: 11:21:21 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
Faulting application rundll32.exe, version 5.1.2600.2180, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 6e757220 336c6c64 78652e32
0020: 2e352065 36322e31 322e3030 20303831
0030: 20206e69 2e302e30 20302e30 6f207461
0040: 65736666 30302074 30303030 0a0d3030



Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20106
Date: 4/19/2008
Time: 3:06:00 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
Unable to add the interface {353183BB-5F29-4731-89C8-435A31029033} with the Router Manager for the IP protocol. The following error occurred: Cannot complete this function.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 000003eb




Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 4/19/2008
Time: 3:05:50 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Windows Service Pack Installer update service service depends on the Security Accounts Manager service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.




Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20106
Date: 4/18/2008
Time: 11:43:53 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
Unable to add the interface {353183BB-5F29-4731-89C8-435A31029033} with the Router Manager for the IP protocol. The following error occurred: Cannot complete this function.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: eb 03 00 00 ë...


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 4/18/2008
Time: 11:43:39 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Windows Service Pack Installer update service service depends on the Security Accounts Manager service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 4/18/2008
Time: 10:55:22 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 4/18/2008
Time: 10:55:22 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 4/18/2008
Time: 10:55:22 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 4/18/2008
Time: 10:55:22 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 4/18/2008
Time: 10:55:11 PM
User: N/A
Computer: ASMA-8D1616DAE4
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Their are a lot more but they are the same and they look the same events prior to april 14 when the problem started. I know this because I disabled many services over 8 months ago since I have no use of them
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#9
happyrock

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you have so many unrelated errors...backup everything ...then try a repair on windows...lowdown is here..
or sfc /scannow...instructions are here..
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#10
tomcruise3230

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Never mind about the heating issue because i was wrong since this time the problem start happening again and the temperature was low. I believe it is a registry issue since it happened as soon as i clearned some registry from cclceaner (Ccleaner.com) and I had to manually shutdownn again (tried CTRL + DEL + ALT didn't work) So what should I do know?

Edited by tomcruise3230, 20 April 2008 - 07:48 PM.

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