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Trend Micro Online Scan

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Since I've had my new laptop with Windows Vista, I have been using the Trend Micro Online Housecall 6.6 version scan to get rid of all of my spyware and malware.
Last week I went to do the online scan and got an error that said:

An internal server error occured!
Problem Description:

If you see this page, an unusual problem occured that stops the server from processing your request. More information about the problem can be seen inside the server logs.

If this result is permanent, please contact the server support team to get the problem solved.

I've tried updating my Java...
I thought it could have been some server error with the website..
it's still not working.

I don't really know what to do now.
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    Global Moderator

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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