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XP random freezes since computer was new


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#1
houston6165

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Computer is only a few months old. I installed XP on a new bare bones system. Soon after it began freezing randomly and always at night when not in use. I have tried many things I have seen here in the forums but so far no luck. Someone please help.
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#2
cmpm

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what do you mean by freezes

what do you do yo get it back going again
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#3
houston6165

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System stops with no mouse or keyboard control no task manager or HDD activity. and picture, screensaver or desktop freezes. I have to reboot to start back. and desktop comes back on white with "restore active desktop" button but restore button does not work. I have to go to properties and reselect a desktop picture. Every morning screensaver is frozen. ctrl-alt-delete does nothing. I have to reboot to start back up.
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#4
cmpm

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I suggest disabling active desktop.

1. Open the Control Panel.
2. Open the Display icon.
3. Click the Desktop tab.
4. Click the Customize Desktop button.
5. Click the Web tab in the Desktop Items window.

If you wish to enable the Active Desktop, check "My Current Home Page". Add your current home page into your desktop or click New to add another web page and/or other Active Desktop features. To update the content, click the Synchronize button.

If you wish to disable Active Desktop, make sure all checkboxes in this window are un-checked.

info from here-
http://www.computerh...es/ch000593.htm

See if that works.
Post the results please.
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#5
houston6165

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No freeze up last night. I will report back if and when next event.
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#6
houston6165

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Had another freeze last night. No random freezing for the past couple of days and desktop is back to normal but night freeze is back.
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#7
cmpm

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Hi,

Check your power settings.

Right click the desktop
choose screensaver
at the bottom is the power settings
be sure to turn off 'hibernation' in that tab
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#8
houston6165

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Hibernation is off. I thought that might be the problem and turned it off a while back. Keep going...
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#9
cmpm

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welll.. it could be a process that runs with your computer idle that is freezing it up.
Can you think of anything that runs when you are not using your computer?
Backup programs, scanners, defrag utilities.....

Also, what screensaver are you using?
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#10
houston6165

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My mistake, Hibernate was still checked! I turned it off. No freeze last night. I will check back ground processes and get back.
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#11
houston6165

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Had a freeze this afternoon and notice when I restarted I got a notice my AV had updated. I have noticed this frequently when restarting in the morning so I turned off auto update. We Will See
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#12
cmpm

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What antivirus progran do you use.

How much memory do you have and what kind of processor?

Right click 'My Computer' and the info will be there.
And while you are in that window.
Click the advanced tab.
Click on startup and Recovery. Settings
Un check restart computer on errors.
So we can check logs and error codes.

And also the performance settings.
Click settings and tell me what the virtual memory settings are.
Sysrem managed or something else.

System managed is best most of the time.
unless you have a ton of memory installed.
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#13
cmpm

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Ok,I see it's a newer computer.
Memory shouldn't be problem,
unless you have a bad memory stick or they don't match up well.
Which I don't think is the case.
But please tell me how much memory you have and the brand of each stick if you know.

This is what I need to know from the info you provided-
1. what screensaver are you using
2. What antivirus are you using
3. have you installed any hardware of any kind recently
4. what other programs, that you know of, are running when you leave the computer alone

Ok? can you provide this info and do you need help to find the answers.

This could also be an overheating issue.
What is the processor and does it have a fan on it.
All processors require cooling techniques.
It could be over heating or another issue.

download and run this.

http://www.filehippo...d_everest_home/

Save the report and post it.

Open Control Panel
Administrative Tools
Event Viewer
Look for "!" or X's or other signs of trouble by the event within the past 24 hours.
Post them here also.

If we can rule out a software issue then it's hardware.
I need to know what software runs when not using the computer.
Or I just don't know how else to help.

Does this freeze happen when you are doing anything on the computer?
Background programs (most user installed ones) will stop to let you do things on your computer.
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#14
houston6165

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Mostly freezes at night when not in use but has days when it freezes frequently with use( no certain program). No newly installed hardware. 2 x 1gb RAM. 1 recent event in events viewer: "The NTPort Library Driver service failed to start due to the following error:
The system cannot find the file specified."

Using "Dream Aquarium" Screensaver but have used Windows installed with same results.

Edited by houston6165, 30 April 2008 - 04:38 AM.

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#15
houston6165

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Here's the report

Attached Files


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