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XP won;t start up


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#1
stuartie_b

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Hi, whenever i turn on my computer the xp loading window stays on screen and windows won't load. I've tried putting it on safe mode and set it to the last working settings, but to no avail. Is there anything else i can try before i send it away to be fixed? thanks
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#2
pip22

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Sending it away to be fixed is only appropriate if it's a serious hardware failure, and your problem may not be hardware-related at all.
Do you have any recovery media for the PC that allows you re-install the operating system as it was when you first bought it?
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#3
stuartie_b

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Hi, yes i do, i read the instructions on them and it says that the hard disk will be wiped when i use it. My hard drive is split into a C and D drives. XP and all my software is on the C drive while my saved files are on D. I don't mind if C drive is wiped but i do if D drive is because there is some work on it that i haven't backed up recently, would using the recovery disk wipe this to? And can I back up my D drive by putting them on my external hard drive? Can i do this even though i can't get on to windows? thanks.

Edited by stuartie_b, 29 April 2008 - 02:34 AM.

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