Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

xp crashes


  • Please log in to reply

#1
joedee

joedee

    Member

  • Member
  • PipPip
  • 38 posts
i've had this new computer 2 months
it's randomly crashed from day 1
sometimes it's reported a stop error when it's restarted itself

microsoft have reported 2 different reasons for the crashes
1-a device driver
2-ram

the system carries a back to base guarantee but only for hardware

i need to decifer if the problem is hardware or software

joedee
  • 0

Advertisements


#2
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
Bad computer memory is one of the three main reasons for random system failures.. the other two are heat (usually
caused by fans or heatsinks being blocked with dust) or power issues...
first...unplug case from the wall...open it up and clean out all the dust bunnies...be sure to clean the cpu heatsink fins up real good.....guide is here..

then lets make sure its not your memory going bad...get memtest + here....
the lowdown is here..

if you have a floppy drive you can get the 6th one down ...set the bios to boot from the floppy drive A:

first...then the cd drive then the Hard drive C:
or you can get the 2nd one down and burn the ISO file to a cd and then boot it from the cd drive...

if you don't have a burning program that will burn .ISO files go

here and get burncdcc ..a small FAST no frills iso

burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....


let memtest run for at least 2 hours...if it starts showing any errors during that time then you will have

to replace the RAM...no errors after 2 hours just press Esc to end the tests and we will try some other

tests


go here and get everest home...install and

launch it...click the + by computer...click on sensor...get a screenshot and post it so I can check your temps and

voltages...

Edited by happyrck, 29 April 2008 - 07:08 AM.

  • 0

#3
joedee

joedee

    Member

  • Topic Starter
  • Member
  • PipPip
  • 38 posts
thanx happyrck
found 1 stick of bad ram with memtest

replaced this and ran memtest again - ok

new symptems started occurring - now the system just shuts down [when not being used and there is no screensaver selected] and it doesn't restart itself as before [no error messages either].

this happened twice in 5 hrs.

here's the everest results [i should say that everest said that it doesn't fully support my system as yet]

joedee

geeks.JPG
  • 0

#4
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
look in your bios and set it to the safe or default settings...usually F5 but read the screens to be sure
then save your settings...usually F10 but read the screens to be sure and exit..
look in the device manager for any yellow ! marks..
your cpu voltage is to low...
do you have access to another psu to try
give your system specs please...

Edited by happyrck, 03 May 2008 - 06:42 AM.

  • 0

#5
joedee

joedee

    Member

  • Topic Starter
  • Member
  • PipPip
  • 38 posts
Been in bios and set it to default settings and saved them.

There are no yellow marks in device manager

I dont have access to another psu to try

system specs as follows:

bios version - conroe 1333-d667 bios p1.30

processor - pentium D cpu 3.00 ghz 64bit

processor speed - 3000 mhz

micro code update - f65/9

cache size - 4096 kb

total memory - 2048 mb with 8mb shared dual channel memory mode


DDR11 1 - 1024mb/266mhz ( DDR11 533)

DDR11 2 - 1024mb/266mhz ( DDR11 533)



Joedee
  • 0

#6
happyrock

happyrock

    Tech Moderator

  • Retired Staff
  • 9,285 posts
what is the make and model # of your computer...
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP