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#1
hippiemind

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First, some of the basics: I am on XP Home w/sp2, use IE7, just went from Ricochet Wireless to Comcast Hi-Speed. (they said 6000 Kbps but that seems way too fast, doesn't it?)

I ran Cleanup and will do a defrag after I am done here. Out of 32GB of available space, I am showing roughly 7GB Free Space, or about 20%. I have sent a Hijack log over to malware to have that checked out. (but since that might take a day or two, I thought I would get started here.

THE PROBLEM: From my desktop to here took over 4 minutes. It is the same no matter which site page I try to enter.
After I am at a site, the navigation is immediate. When I move on to another it is 4 to 5 min. The top of the page shows "Windows Internet Explorer", the turnung blue donut in the URL box and my Google toolbar, and the bottom status bar shows "website found, waiting for a reply" but the field stays blank. If I try to close that page it is almost like a freeze, and takes a few minutes till it closes and I have my Desk Top back to try another. I called Comcast and they ran a connection test and gave me a clean connection sheet.

This might be another subject, but when I got Comcast (which has bee running great for 2 weeks now) Along with it came the complete McAfee Security Pkg. In an attemp to clean up some of the garbage in my hard drive, do I still need to keep things such as Avast....AdAware SE,,,,Spybot....Antivirus....etc? Also, when I went from Win 98 to XP Home I was told to keep the 98 files.....Do I really need to keep them in my hard drive? I do have my Win 98 & XP cd's if needed. Also, are there Items that are sitting idle from the SP2 pkg that are obsolete die to the new McAfee completee security pkg?

Yeah..I know...a lot of questions but I would appreciate your point of view on these issues.

Somewhere (maybe over that rainbow) I know there is instant acess to sites on the web.

Thank you so much for your time on this......HIPSTER

I will check back after I let the defrag run while I sleep tonight, (usually takes a few hours) and hopefully after someone has a chance to go over my log.

Edited by hippiemind, 29 April 2008 - 04:12 PM.

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#2
wade_man_uk

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Whats the make and model of the computer your using? Also a full spec could be useful.

This will help me answer some of your other questions.

Since you now have the McAfee Security Package you dont need another Anti-Virus program running on your pc at the same time as the two will clash with each other.
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#3
hippiemind

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I don't have a make and model since a local shop rebuilt my tower about 2 years ago. Here is the Full File from Comcast Desktop Doctor:

This information was saved from the Product on Wednesday, April 30, 2008 12:08:23 AM.

Gathering System Information...

1 My Computer and Incident Summary
1.1 SmartIssue ID {9142e422-6560-49ce-b661-b1418b41ee28}
1.2 Machine ID {a1e4c040-55eb-4ee9-a03a-829c985dd267}
1.3 DNS Name G9N9R6
1.4 Domain or Workgroup WORKGROUP
1.5 Operating System Microsoft Windows XP Home Edition - Service Pack 2
1.6 Operating System Version build 2600
1.7 Locale English (United States)
1.8 Total Physical Memory 479 MB
1.9 Memory Free 105 MB
1.10 Default Browser Internet Explorer
1.11 Internet Explorer Version 7.0.5730.11
1.12 Default Email Program Outlook Express
1.13 TCPIP Addresses 24.8.162.54
1.14 MAC IDs 00-0C-76-1F-A6-E5
1.50 Product Name SubAgent
1.51 SubAgent Build Number 6.9.2258.0

2 My Hardware
2.1 My CPU
2.1.2 Number of Processors 1
2.1.3 Processor Architecture INTEL
2.1.5 Processor Type PROCESSOR_AMD
2.1.6 Processor Level 6
2.1.7 Processsor Revision 2049
2.1.8 Full Processor Name AMD Athlon™ XP 2000+
2.2 My Memory
2.2.1 Total Physical Memory 479 MB
2.2.2 Memory Free 105 MB
2.2.3 Maximum Page File Size 500 MB
2.2.4 Available Virtual Memory 291 MB
2.2.5 Total Virtual Memory 652 MB
2.2.6 Initial Page File Size 250 MB
2.5.2 Windows Directory C:\WINDOWS
2.6 My Disk Drives Drive Size Percent Free
2.6.1 C:\ 37GB 33%

3 My Operating System
3.1 Operating System Microsoft Windows XP Home Edition - Service Pack 2
3.2 Operating System Type WinNT
3.3 Service Pack Service Pack 2
3.4 Operating System Version build 2600
3.5 Swap File Information C:\pagefile.sys 291 MB Free
3.6 Windows Directory C:\WINDOWS
3.7 Locale English (United States)

4 My Network
4.1 Computer Name G9N9R6
4.2 DNS Name G9N9R6
4.3 Domain -
4.4 Workgroup WORKGROUP
4.5 User Name Paul Bayha
4.6 DNS Servers 68.87.85.98
68.87.69.146
4.7 TCPIP Addresses 24.8.162.54
4.8 Proxy Configuration
4.8.1 Proxy Enabled false
4.8.2 Proxy Address actsvr.comcastonline.com:8100
4.8.3 Proxy Automatic Configuration Address -
4.8.4 Bypass Proxy for Local Addresses true
4.8.5 Local Addresses to Bypass cdn
4.10 Network Adapter
4.10.1.1 Networking Device VIA Compatable Fast Ethernet Adapter
4.10.1.2 Type 6
4.10.1.3 Connection Status Connected
4.10.1.4 DHCP Enabled Yes
4.10.1.5 IP Addresses 24.8.162.54
4.10.1.6 Autoconfiguration Enabled Yes
4.10.1.7 Subnet Masks 255.255.252.0
4.10.1.8 Default Gateway 24.8.160.1
4.10.1.9 DNS Servers 68.87.85.98
68.87.69.146
4.10.1.10 WINS Enabled No
4.10.1.11 WINS Servers 0.0.0.0
0.0.0.0
4.10.1.12 Broadcast Address 24.8.163.255
4.10.1.13 DHCP Server 68.87.66.13
4.10.1.14 Subnet 24.8.160.0
4.10.1.15 MAC Address 00-0C-76-1F-A6-E5
4.10.1.16 Service Name {485F7A18-85A4-4F58-8EBE-3EB8FF55EF50}
4.10.1.17 Title {485F7A18-85A4-4F58-8EBE-3EB8FF55EF50}
4.11 Wireless Infomation
No Information Found
4.12 Modem Information
4.12.1 Name No Modem
4.12.2 Code No Modem Detected
4.12.3 Modem Type N/A
4.12.4 Connection Type N/A

5.1 My Outlook Email Accounts
No Information Found
5.2 My Outlook Express Email Accounts
No Information Found
5.3 My Windows Mail Email Accounts
No Information Found

6 Installed Software and Default Settings
6.1 Default Programs
6.1.1 Default Browser Internet Explorer
6.1.2 Default Email Program Outlook Express
6.1.3 Default News Program -
6.1.4 Default HTML Editor -
6.1.5 Default Internet Call -
6.1.6 Default Calendar Program -
6.1.7 Default Contact List Program -
6.3 Browser Information
6.3.1 Default Browser Internet Explorer
6.3.2 Internet Explorer Version 7.0.5730.11
6.3.3 Netscape Version -
6.3.6 Default Browser Open Command -

7 Environment Variables Value
7.1 ALLUSERSPROFILE C:\Documents and Settings\All Users
7.2 APPDATA C:\Documents and Settings\Paul Bayha\Application Data
7.3 BLASTER A220 I5 D1
7.4 CLIENTNAME Console
7.5 CommonProgramFiles C:\Program Files\Common Files
7.6 COMPUTERNAME G9N9R6
7.7 ComSpec C:\WINDOWS\system32\cmd.exe
7.8 FP_NO_HOST_CHECK NO
7.9 HOMEDRIVE C:
7.10 HOMEPATH \Documents and Settings\Paul Bayha
7.11 LOGONSERVER \\G9N9R6
7.12 NUMBER_OF_PROCESSORS 1
7.13 OS Windows_NT
7.14 Path C:\Program Files\Comcast\Desktop Doctor\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\WBEM;C:\Program Files\Comcast\Desktop Doctor\bin\
7.15 PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
7.16 PROCESSOR_ARCHITECTURE x86
7.17 PROCESSOR_IDENTIFIER x86 Family 6 Model 8 Stepping 1, AuthenticAMD
7.18 PROCESSOR_LEVEL 6
7.19 PROCESSOR_REVISION 0801
7.20 ProgramFiles C:\Program Files
7.21 PROMPT $p$g
7.22 SESSIONNAME Console
7.23 SystemDrive C:
7.24 SystemRoot C:\WINDOWS
7.25 TEMP C:\DOCUME~1\PAULBA~1\LOCALS~1\Temp
7.26 TMP C:\DOCUME~1\PAULBA~1\LOCALS~1\Temp
7.27 USERDOMAIN G9N9R6
7.28 USERNAME Paul Bayha
7.29 USERPROFILE C:\Documents and Settings\Paul Bayha
7.30 winbootdir C:\WINDOWS
7.31 windir C:\WINDOWS

8 Printer List Server Name Type
8.1 Fax Lexmark 5400 Series - -
8.2 Lexmark 5400 Series - -

9 Running Program PID Product Name Product Version
9.1 C:\COPY CD\CDBurnerXP\NMSAccessU.exe(2128) 2128 - -
9.2 C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe(1948) 1948 avast! Antivirus 4, 8, 0, 0
9.3 C:\PROGRA~1\McAfee\MPS\mps.exe(1868) 1868 McAfee Privacy Service 9.2.134.0
9.4 C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe(128) 128 McAfee SecurityCenter 7,2,0,0
9.5 C:\PROGRA~1\McAfee\MSC\mcpromgr.exe(336) 336 McAfee SecurityCenter 7,2,0,0
9.6 C:\Program Files\Alwil Software\Avast4\ashServ.exe(1084) 1084 avast! Antivirus 4, 8, 0, 0
9.7 C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe(1028) 1028 avast! Antivirus 4, 8, 0, 0
9.8 C:\Program Files\Comcast\Desktop Doctor\agent\bin\bcont.exe(3464) 3464 SupportSoft Container 6.9.2018.0
9.9 C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe(304) 304 SupportSoft sprtcmd 6.9.2018.0
9.10 C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe(2224) 2224 SupportSoft sprtsvc 6.9.2224.0
9.11 C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe(1808) 1808 McAfee HackerWatch Service 8.3.105.0
9.12 C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe(1720) 1720 Google Updater 2.2.1175.1407.beta
9.13 C:\Program Files\Google\Google Updater\GoogleUpdater.exe(2136) 2136 Google Updater 2.2.1202.1501.beta
9.14 C:\Program Files\Internet Explorer\IEXPLORE.EXE(2944) 2944 Windows® Internet Explorer 7.00.6000.16640
9.15 C:\Program Files\Lexmark 5400 Series\ezprint.exe(2012) 2012 Lexmark Fast Pics Application 2.0.40.0
9.16 C:\Program Files\Lexmark 5400 Series\lxctmon.exe(1956) 1956 - -
9.17 C:\Program Files\McAfee\MPF\MPFSrv.exe(1236) 1236 McAfee Personal Firewall 8.2.122.0
9.18 C:\Program Files\McAfee\MPS\mpsevh.exe(2604) 2604 McAfee Privacy Service 9.2.134.0
9.19 C:\Program Files\Messenger\msmsgs.exe(220) 220 Messenger Version 4.7.3001
9.20 C:\Program Files\QuickTime\qttask.exe(1936) 1936 QuickTime QuickTime 6.5.1
9.21 C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe(708) 708 Spybot - Search & Destroy 1, 5, 2, 0
9.22 C:\Program Files\WinZip\WZQKPICK.EXE(2052) 2052 WinZip 10.0 (6595)
9.23 C:\Program Files\Windows Defender\MSASCui.exe(188) 188 Windows Defender 1.1.1593.0
9.24 C:\Program Files\Windows Defender\MsMpEng.exe(740) 740 Windows Defender 1.1.1593.0
9.25 C:\WINDOWS\Explorer.EXE(1572) 1572 Microsoft® Windows® Operating System 6.00.2900.3156
9.26 C:\WINDOWS\Mixer.exe(1904) 1904 Mixer 1.58
9.27 C:\WINDOWS\System32\svchost.exe(780) 780 Microsoft® Windows® Operating System 5.1.2600.2180
9.28 C:\WINDOWS\system32\ctfmon.exe(388) 388 Microsoft® Windows® Operating System 5.1.2600.2180
9.29 C:\WINDOWS\system32\lsass.exe(476) 476 Microsoft® Windows® Operating System 5.1.2600.2180
9.30 C:\WINDOWS\system32\lxctcoms.exe(1780) 1780 Printer Communication System 6.3.22.0
9.31 C:\WINDOWS\system32\services.exe(464) 464 Microsoft® Windows® Operating System 5.1.2600.2180
9.32 C:\WINDOWS\system32\spoolsv.exe(1364) 1364 Microsoft® Windows® Operating System 5.1.2600.2696
9.33 C:\WINDOWS\system32\svchost.exe(2268) 2268 Microsoft® Windows® Operating System 5.1.2600.2180
9.34 C:\WINDOWS\system32\svchost.exe(628) 628 Microsoft® Windows® Operating System 5.1.2600.2180
9.35 \??\C:\WINDOWS\system32\winlogon.exe(420) 420 - -
9.36 \SystemRoot\System32\smss.exe(344) 344 - -
9.37 c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe(828) 828 McAfee Proxy 1,2,0,0
9.38 c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe(272) 272 McAfee Integrated Security Platform 1,2,0,0
9.39 c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe(1136) 1136 McAfee Redirector 1,3,0,0
9.40 c:\PROGRA~1\mcafee.com\agent\mcagent.exe(2344) 2344 McAfee SecurityCenter
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#4
wannabe1

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The log shows that you have both Avast and McAfee running at the same time. Disable or uninstall one of them and see if the parade moves a little more quickly.

If it were me, I'd get rid of the McAfee...it's a real resource hog.
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#5
happyrock

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if wannabe1's fix doesn't work ....try firefox as your browser...get it here...if its fast then we will know its IE 7 thats causing the problem..
I agree about getting rid of McAfee....for the same reasons

Edited by happyrck, 30 April 2008 - 04:52 PM.

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#6
hippiemind

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The log shows that you have both Avast and McAfee running at the same time. Disable or uninstall one of them and see if the parade moves a little more quickly.

If it were me, I'd get rid of the McAfee...it's a real resource hog.

Well, I got rid of McAfee and reinstalled Avast....at the same time I switched to Firefox
HOORAY everything seems to be back to fast and normal

THANKYOU
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#7
hippiemind

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if wannabe1's fix doesn't work ....try firefox as your browser...get it here...if its fast then we will know its IE 7 thats causing the problem..
I agree about getting rid of McAfee....for the same reasons


Well, I got rid of McAfee and reinstalled Avast....at the same time I switched to Firefox
HOORAY everything seems to be back to fast and normal

THANKYOU
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#8
wannabe1

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You're welcome. :)
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