[Gords]

I am what passes for the computer tech at my work, and I am trying to currently uninstall our anti-virus for a re-install to see if it helps with our internet problem. However, when I went to uninstall it asked for a removal password. The password was set by a former employee who forgot to provide us with it, and I'm wondering if there is any way to remove it, or if I have to try and contact him and retreive it. Any suggestions and thoughts appreciated.

-Gords

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Edited by Fredil, 30 April 2008 - 05:49 PM.

[Chopin]

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Edited by Fredil, 30 April 2008 - 05:49 PM.

[starjax]

Unfortunately we can't help you with that. Against our ToS as we have no way of verifing any of your information. However, this goes a step further since it involves "enterprise" support.

there are avenues of support open to you (and your company) and you will need to explore those. That includes going to the AV vendor and see what they suggest as well as contacting the former employee and see if he will co-operate.


That is the most that we can suggest.