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More problems - definitely due to malware or virus(es)


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#1
elliottrq

elliottrq

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This is my second topic. I recently had a problem with TR/Vundo.Gen and used hijackthis and combofix to eliminate that problem - since then, my computer, although it initially seemed to have improved, is doing some very strange things, including taking an abnormally long time to connect to any network and not necessarily showing that it actually is connected on the start bar icon, somehow uninstalling my audio output device, making internet explorer and firefox run abnormally slowly, and causing downloads or anything imbedded that is loading to take a very, very long time to do so, if at all. I am convinced that this is not a simple vista issue, because it has never acted like this before the TR/Vundo.Gen and its 'aftermath.' I am wondering if there are other trojans that have not been picked up.

Please help me!

Here is a hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:12:49 PM, on 4/30/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.live.co...n...px&id=64855
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.co...ploader_v10.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6155 bytes
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#2
Ness

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Hello elliottrg and welcome to Geeks to Go!

I will be helping you clean your computer :)

Please be patient as I review your log. I will be with you shortly.
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#3
elliottrq

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Ok - sounds great! Actually, I successfully reinstalled the driver for my speakers from the dell website, so that is not an issue anymore.

Edited by elliottrq, 01 May 2008 - 06:33 AM.

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#4
Ness

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Hello again elliottrg

1. Install an Antivirus
------------------------------------------------


Anti-virus software are programs that detect, cleanse, and erase harmful virus files on a computer, Web server, or network. Unchecked, virus files can unintentionally be forwarded to others, including trading partners and thereby spreading infection. Because new viruses regularly emerge, anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present, and will clean, delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

1) Antivir PersonalEdition Classic - Free anti-virus software for Windows. Detects and removes more than 50,000 viruses. Free support.
2) avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for noncommercial users.
3) AVG Anti-Virus Free Edition - Free edition of the AVG anti-virus program for Windows.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program that has an autoprotect feature on, uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should have an autoprotect feature on at a time.

2. Install a Firewall
------------------------------------------------


It is vital that you have a firewall. The one that comes with Windows XP is not sufficient in that it only checks incoming data. I recommend selecting one of the following free firewalls. Be sure to only install one.

Comodo
Kerio
Outpost

3. Update Java
------------------------------------------------


Updating Java and Clearing Cache
  • Go to Start > Control Panel double-click on the Java Icon (coffee cup) in the Control Panel.
  • It will say "Java Plug-in" under the icon.
    Please find the update button or tab in the Java Control Panel. Update your Java then reboot.
  • If you are unable to update you can manually update by going here:
  • After the reboot, go back into the Control Panel and double-click the Java Icon.
  • Under Temporary Internet Files, click the Delete Files button.
  • There are three options in the window to clear the cache - Leave ALL 3 Checked
    Downloaded Applets
    Downloaded Applications
    Other Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Java Control Panel.

4. Deckard's System Scanner
------------------------------------------------


Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

In your next post
------------------------------------------------

  • DSS Log

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#5
elliottrq

elliottrq

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Well, so far I have installed Comodo, and it found two defense alerts that say:

"avast.setup could not be recognized and it is about to modify the contents of C:\Program Files\Alwil Software\Avast4\DATA\clnr0dll.dll, and C:\Program Files\Alwil Software\Avast4\DATA\.exts0.dll. You must make sure avast.setup is a safe application before allowing this request."

Like I said in my first post, I had avast installed already. Should I allow its request to modify it or block it? Also, how should I make sure that it is a safe application if i need to modify it? I expect to see more of these alerts....and they are red alerts as well.....

Edited by elliottrq, 01 May 2008 - 09:17 PM.

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#6
Ness

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Hello again elliottrg :)

avast.setup is a process that takes care of auto updating. It requires internet access and should be permitted.

The reason I no longer use Comodo is for the exact reason your experiencing. It flags EVERYTHING that tries to access the internet. Some people like that some don't. Sometimes a certain program has 10 or 20 individual processes that need access to the internet and you have to allow each and every single one. Little bit tedious in my opinion.

Allow that process access and follow the rest of the steps I outlines in my previous post.
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