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Please help with Trojan.adclicker [CLOSED]


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#1
Mike5580

Mike5580

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  • Member
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  • 7 posts
Well after trying my best to solve this problem I've come to the conclusion that I need some expert advice. I got this virus four days ago while on photobucket.com. The screen just blinked and suddenly I had a virus. At first I was bombarded with a lot of pop ups but that has seemed to subside in recent days. Yesterday my screen became distorted looking and twice my computer just shut down on it's own. I've run full system scans with Norton in regular and safe mode but it can't seem to remove the trojan files. In particular, now I seem to have a permanent message from Norton that says it has identified a Trojan.adclicker virus ... C:\WINDOWS\system32\clbdll.dll ... but is unable to correct the problem. I lost a computer a couple years ago to a similar problem so I'd really appreciate if somebody could help me with this. I've included the hijackthis log. I thank you in advance for any help you can offer me with this annoying problem.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:24:35 PM, on 5/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\AOL\1138765954\ee\AOLSoftware.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Kuma Games\hcsystray\hc_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\mrofinu72.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\DOBE~1\userinit.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\Common Files\F?nts\w?auclt.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.c...h...DTP&M=T6532
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cox.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.c...h...DTP&M=T6532
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: Microsoft copyright - {FFFFFFFF-BBBB-4146-86FD-A722E8AB3489} - sockins32.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [readericon] "C:\Program Files\Digital Media Reader\readericon45G.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1138765954\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [hcsystray] C:\Program Files\Kuma Games\hcsystray\hc_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ProfileWatcher] C:\Program Files\ProfileWatcher\profilewatcher.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\mrofinu72.exe 61A847B5BBF72815308B2B27128065E9C084320161C4661227A755E9C2933154389A28452DA545E9
B1894E754BE54C29159A7DBE80DC744B6CDE3F546CAC59B6
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Ealb] "C:\WINDOWS\DOBE~1\userinit.exe" -vt yazb
O4 - HKCU\..\Run: [Grfqhku] "C:\Program Files\Common Files\F?nts\w?auclt.exe"
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O4 - Startup: Registration Pacific Fighters.LNK = E:\registration_us\RegistrationReminder.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2E12FB00-546B-4EE3-9CC2-057BF02E1C17} (Webshots Multiple Media Uploader - Container) - http://community.web...wsaxcontrol.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....aceUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1161377281743
O17 - HKLM\System\CCS\Services\Tcpip\..\{98368F1B-3909-431D-8257-B00EA8342AAF}: NameServer = 64.83.0.10,209.137.171.10
O21 - SSODL: WebProxy - {66186F05-BBBB-4a39-864F-72D84615C679} - sockins32.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 12512 bytes
  • 0

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#2
sage5

sage5

    RIP 10/2009

  • Retired Staff
  • 2,646 posts
Hi Mike5580,

Welcome to Geeks to Go!
My name is sage5, and I will be helping you with this problem.

Please download the following & save to your Desktop:
Malwarebytes' Anti-Malware from Here or Here
Deckard's System Scanner


Run Malwarebytes' Anti-Malware:
Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Save the entire report as
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Run Deckard's System Scanner:
  • Close all other windows before proceeding.
  • Double click on the dss.exe file on your Desktop and follow the prompts.
  • Scans will run, and 2 text files will open in Notepad.
  • Close both of the text files.
These files are C:\Deckard\System Scanner\main.txt & extra.txt.
I will need you to copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of
  • main.txt
  • extra.txt
  • C:\mbam.txt
in your next reply.



Cheers,

sage5
  • 0

#3
Mike5580

Mike5580

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
Sage5,

Thanks so much. That message about the Trojan.adclicker is gone and my computer seems to be performing like usual. I've attached the three files you asked me to. I copied the content of the mbam log file. Thanks again.

Mike

Malwarebytes' Anti-Malware 1.11
Database version: 709

Scan type: Quick Scan
Objects scanned: 46960
Time elapsed: 14 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 12
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{ffffffff-bbbb-4146-86fd-a722e8ab3489} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ffffffff-bbbb-4146-86fd-a722e8ab3489} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{66186f05-bbbb-4a39-864f-72d84615c679} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\WR (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\webHancer (Adware.WebHancer) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Outerinfo (Adware.PurityScan) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\runner1 (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\WebProxy (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Mozilla\Firefox\Extensions\{59a40ac9-e67d-4155-b31d-4b7330fcd2d6} (Adware.PurityScan) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Outerinfo (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\Outerinfo\FF (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\Outerinfo\FF\components (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\webHancer (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\webHancer\Programs (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\QdrDrive (Adware.AdBand) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Start Menu\Programs\Outerinfo (Malware.Trace) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\mrofinu72.exe (Trojan.Downloader) -> Delete on reboot.
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\outerinfo.ico (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\syswcc32.exe (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\Outerinfo\Terms.rtf (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\Outerinfo\FF\chrome.manifest (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\Outerinfo\FF\install.rdf (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\Outerinfo\FF\components\OuterinfoAds.xpt (Adware.Outerinfo) -> Quarantined and deleted successfully.
C:\Program Files\webHancer\Programs\whAgent.ini (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Start Menu\Programs\Outerinfo\Terms.lnk (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Start Menu\Programs\Outerinfo\Uninstall.lnk (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\clbdll.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\000070.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\000080.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sft.res (Malware.Trace) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Yazzle1552OinAdmin.exe (Adware.PurityScan) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Yazzle1552OinUninstaller.exe (Adware.PurityScan) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\ismtpa15.exe (Adware.ISM) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\msiexec.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

Attached Files


  • 0

#4
sage5

sage5

    RIP 10/2009

  • Retired Staff
  • 2,646 posts
Hi Mike5580,

Please download the following & save to your Desktop:
OTMoveIt2 by OldTimer.

Run HijackThis.
  • Click the Do a system scan only button.
  • Check the boxes for the all the entries listed below:
O4 - HKCU\..\Run: [Ealb] "C:\WINDOWS\DOBE~1\userinit.exe" -vt yazb
O4 - HKCU\..\Run: [Grfqhku] "C:\Program Files\Common Files\F?nts\w?auclt.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe

  • Now close all windows other than HijackThis and click Fix Checked.
  • Close HijackThis.


Clean up Registry with a Reg file:
  • Please open a new Notepad file by clicking Start\All Programs\Accessories\Notepad
  • Copy the text from the following Code box, by highlighting all the text and right click, Select Copy. (or use the Ctrl+C keyboard shortcut)
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SVCHOSTS"=-

[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D\AutoRun]

[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{283b87f1-92d3-11da-9815-806d6172696f}]
  • Paste it into Notepad. Right click in the window and select Paste. (or use Ctrl+V)
  • Save the file to the Desktop, make sure Type is All Files, and name it Fixreg.reg
  • Double click on the file created and click Yes when asked to merge the information into the Registry


I see you have BearShare installed on your system.
While the program itself is legal, most of the files downloaded with it, are not.
These programs can also be one of the major infection routes for an otherwise secure PC, because you might be unknowingly downloading infected files.
I highly recommend uninstalling BearShare as outlined below.


Remove Bad/redundant applications:
  • Please go to Start > Control Panel > Add/Remove Programs and remove the following, (if present):
    BearShare
    J2SE Runtime Environment 5.0 Update 2
    J2SE Runtime Environment 5.0 Update 6
    Java™ 6 Update 2
    Viewpoint Media Player

    Please take note of any other programs that you don't recognise in that list, and include them in your next response


Run OTMoveIt2:
  • Please double-click OTMoveIt2.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    C:\WINDOWS\Tasks\ISP signup reminder 2.job
    C:\Program Files\Outerinfo
    C:\Program Files\Bearshare
    C:\Program Files\Viewpoint
    C:\Program Files\webHancer
    C:\Documents and Settings\Owner\Start Menu\Programs\Outerinfo
    purity
  • Return to OTMoveIt, right click on the "Paste list of Files/Folders to be moved" window (under the Yellow bar) and choose Paste.
  • Make sure that there is a tick next to Unregister Dll's and OCX's
  • Click the red Moveit! button.
  • Open Notepad
  • Copy everything on the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy).
  • Paste the text into the Notepad file, click in the window and press Ctrl + V.
  • Click "Exit" to close OTMoveIt.
  • Save the text file as C:\otmove.txt
(If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.)


Shut down & Reboot normally:

Run HijackThis again:
  • Select the Run a system scan and save a logfile button. The logfile will open in Notepad.
  • Start your Web browser and navigate back to this thread.
  • Click the Add Reply button
  • Copy and Paste the text into the Reply window.
  • Also include the text from C:\otmove.txt
Please include a note to tell me how your PC is running now.

Cheers,

sage5
  • 0

#5
Mike5580

Mike5580

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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:28:38 PM, on 5/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\Program Files\Common Files\AOL\1138765954\ee\AOLSoftware.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Kuma Games\hcsystray\hc_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.c...h...DTP&M=T6532
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://cox.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.c...h...DTP&M=T6532
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [readericon] "C:\Program Files\Digital Media Reader\readericon45G.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1138765954\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [hcsystray] C:\Program Files\Kuma Games\hcsystray\hc_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ProfileWatcher] C:\Program Files\ProfileWatcher\profilewatcher.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O4 - Startup: Registration Pacific Fighters.LNK = E:\registration_us\RegistrationReminder.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2E12FB00-546B-4EE3-9CC2-057BF02E1C17} (Webshots Multiple Media Uploader - Container) - http://community.web...wsaxcontrol.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....aceUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1161377281743
O17 - HKLM\System\CCS\Services\Tcpip\..\{98368F1B-3909-431D-8257-B00EA8342AAF}: NameServer = 64.83.0.10,209.137.171.10
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 11611 bytes






C:\WINDOWS\Tasks\ISP signup reminder 2.job moved successfully.
File/Folder C:\Program Files\Outerinfo not found.
C:\Program Files\Bearshare\Logs moved successfully.
C:\Program Files\Bearshare\db moved successfully.
C:\Program Files\Bearshare moved successfully.
File/Folder C:\Program Files\Viewpoint not found.
File/Folder C:\Program Files\webHancer not found.
File/Folder C:\Documents and Settings\Owner\Start Menu\Programs\Outerinfo not found.
< purity >
C:\WINDOWS\?dobe\?dobe moved successfully.
C:\WINDOWS\?dobe moved successfully.
C:\Program Files\Common Files\F?nts moved successfully.
C:\Documents and Settings\Owner\Application Data\s?stem moved successfully.

OTMoveIt2 by OldTimer - Version 1.0.4.1 log created on 05032008_131920





I'll give it to you man. You know your stuff. The ads that were still popping up seem to have comletely gone away now and the PC is acting normal again. If I had kept going at this problem on my own, I likely would have messed things up far worse and then I'd be in the doghouse when I told my wife we needed to buy a new computer! Thanks again so much! I owe you a beer! haha

Mike
  • 0

#6
sage5

sage5

    RIP 10/2009

  • Retired Staff
  • 2,646 posts
Hi Mike5580

Congratulations, your new log looks clear, so we can now deal with some final clean up jobs.

Amongst all that Symantec/Norton stuff you have loaded, is there a Firewall included?
If not see the Firewall item below.

Clean out cookies, temp files etc:
Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.

      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.

      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Cleanup with OTMoveIt:
  • Please double-click OTMoveIt2.exe to run it.
  • Click the Clean up button
  • Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
  • Click Yes to the reboot.


To Clear Restore points, please do the following:
  • Go to Start > Settings > Control Panel.
  • Double-click the System icon.
    • NOTE: If the System icon is not visible, click "View all Control Panel options" to display it.
  • Click the System Restore tab.
  • Put a check by Disable System Restore.
  • Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.
After reboot, you must turn System Restore back on:
  • Go back to the Troubleshooting tab.
  • UNcheck Disable System Restore.
  • Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.

Lastly, some extra or better security for your PC:

The programs recommended below are freeware alternatives to some of your security software & might reduce the potential for spyware infection in the future:-

Spyware Prevention:
Spyware Blaster by JavaCool Software, prevents spyware installing and consumes no system resources.
IE/SpyAd, stops suspect sites loading ActiveX, popups etc onto your PC. An excellent tutorial is Here

Spyware Detection:
AVG Anti-Spyware is my favourite here.

Anti-Virus:
The first line of defence, especially since some will now detect trojans as well.
Avira's Antivir PersonalEdition Classic and Grisoft's Avast! Free Edition are among the best freebies.
*Please note* You should never install more than one anti-virus program on a PC, as it will cause conflicts.

Firewall:
A Firewall is an essential tool in the security of any PC connected to the Internet.
Sunbelt Personal Firewall and Comodo are both excellent freeware.

Alternate Browsers:
Thankfully, there are now some excellent alternatives to MS Internet Explorer. They offer better security, more stability, and better speed.
A couple of good examples are: Firefox and Opera

Other Updates:
Vital security patches and updates are available for Microsoft Windows and Internet Explorer at the Windows Update Site
It is equally important to update the other security software you use, on a regular basis.

Further reading about these issues is available in a very good article: How did I get infected in the first place ? (by Tony Klein and dvk01)

All the best & safe surfing in the future,

sage5
  • 0

#7
Mike5580

Mike5580

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Hi Sage5,

My virus problem seems to have been taken care of, but now I have a new little problem. While taking the steps you told me to, I had begun to notice that my monitor would shut off if I left my computer for a period of time. Occasionally a blue screen would come up that says, "A problem has been detected and windows has been shut down to prevent dmage to your computer.....Running a dump of physical memory."

When that would happen and I'd restart my computer I would get a notice from Microsoft saying that the problem was caused by antivirus software.

Any suggestions? Thanks,

Mike
  • 0

#8
sage5

sage5

    RIP 10/2009

  • Retired Staff
  • 2,646 posts
Hi Mike5580,

Any chance that you can replicate the problem & copy down exactly what Microsoft message says.
It may give us a clue as to what the issue is.
The suggestion is that it might be a conflict between Norton/Symantec & perhaps a graphics driver ???
  • 0

#9
Mike5580

Mike5580

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When I reported the problem to microsoft again, this is what came up:


Problem caused by Device Driver

You received this message because a device driver installed on your computer caused Windows to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

More information

--------------------------------------------------------------------------------



Problem report summary

Problem type
Windows stop error (a message appears on a blue screen with error code information)

Solution available?
No

What does this problem mean?
Windows has encountered a problem it cannot recover from and it needs to be restarted

Cause
Unknown

Computer symptoms
A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

Additional steps for you to take
Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible
  • 0

#10
sage5

sage5

    RIP 10/2009

  • Retired Staff
  • 2,646 posts
Hi Mike5580,

Let's rule out System File errors/corruption:

System File Checker:
  • Go to Start > Run and type sfc /scannow (Note the space between the c & the /)
  • /scannow starts the System File Checker immediately.
  • You will probably need your Windows XP CD to be handy as it may be required.
    If you have Service Pack 2 installed, you will need the SP2 version of the CD. This can be done with a borrowed CD, if you don't have one.
  • Allow the scan to run and when complete reboot the system

Test the system to try to replicate the error & get back to me if/when it occurs again.

Question: Does the Blue screen that you get mention a STOP ERROR CODE at all?
  • 0

#11
Mike5580

Mike5580

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Unfortunately I have neither of the disks you mentioned. I ran and it made it almost all the way to the end before it asked for the Windows XP Disc 2.

As far as error codes on the blue screen, the only thing I see is:


Win32k.sys--address BF 83000D base at BF 800000, Datestamp 47e0e106

I have no idea what this means or if it helps you at all, but that's what it says.


The blue screen hasn't popped up in the last day and a half but I'm still having some sort of memory issue. If I leave my computer, the screen saver starts up for a little while but then my computer just goes into sleep mode. It's not nearly as annoying as the virus problem I had before I talked to you but something clearly still isn't right. At least it's fully operable right now.
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#12
sage5

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Hi Mike5580,

There appears to be support for this issue at http://support.microsoft.com/kb/816047
Under the heading Windows XP Professional, it mentions that the Hotfix for this issue is to be included in the next Service Pack.

SP3 is now out at Windows Update, so that should be worth a try.
Access via Start > Help & Support > Windows Update.

Let me know how you get on.
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#13
Mike5580

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I've tried downloading SP3 3 times now and every time I get the same error message.

SP3 Setup Error:

To complete installation of Service Pack 3, setup requires an additional download. Please install SP3 again.



Frustrated to say the least.
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#14
sage5

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Try downloading the install file directly from
Here

It is a bigger file, but may get you out of trouble.
Please read the Release notes first
SP3 realease notes

Let me know how you get on.
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#15
sage5

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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