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Norton update disabled extra memory stick


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#1
Georgie19

Georgie19

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I have a problem - can anyone help?
I recieved a message to update my norton goback 4.0 yesterday and so I did. Ever since my PC has refused to recognise the existence of my pen drive (extra memory stick) that plugs into the fron USB ports. Tried all sorts of combinations to take it out and put it back in, switched on / off etc.
Best result = LEd on pen drive constantly flashing
Worst result = complete Pc crash (when plugging it in while Pc + XP open and running)

Pen drive has not been wiped - tried it on another PC and worked fine. Cannot afford the extravagant norton charges for help!!!

thanks
Georgie :tazz:
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#2
gerryf

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Georgie,

If I can be so bold...

I hate to recommend that people remove software they paid for, but in this case I generally make an exception.

Remove Goback.

Goback causes too many random issues on windows xp machines and with system restore, it's usefulness is limited. If you had windows me or earlier, it is a good product, but other than file restoration for xp i just don't see the upside.
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#3
Georgie19

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Thanks for your help.
I've uninstalled norton go back but the drive still doesn't work. Just rapidly flashing red light on it. I've tried lots o fthings to get it to recognise it's existence again all to no avail. Do you have any other ideas?? :tazz:
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