First I'll just let you know that I don't have a lot of computer knowledge. The extent of it is what I have learned from this website (which I thank you all for, I would rather know a little then none at all).
The issue that I am having is for the past week and half or so I have been having issues with my internet (I use Mozilla Firefox). It times out ("the connection to the server has been reset") and takes a long time to load pages. It was timing out so badly that I couldn't even use the internet for hours on end, and then all of a sudden it would work beautifully. I have contacted my internet provider and everything from their end is going fine. I will admit, when it was doing that I didn't have an anti-virus software on my computer (I know, really big mistake on my part!). I recently updated my Trend micro and ran it, which quarantined 6 files. Now that I have added that again and also ran MalwarebytesAntiMalware, it is just taking a long time to load pages. For the most part, it acts up when I am trying to login to a website, such as Myspace, Facebook, Hotmail, even my bank account. It will load other pages, such as ebay and let me browse for about 2 minutes before it starts taking forever to load a new page. It seems to be o.k. when I am on this website, though.
Another issue I am having is that I am trying to active my subscription with Trend Micro, but when I click on "not activated yet" next to the subscription heading, I get an error that reads "Unable to contact Trend Micro Please reconnect this computer to the Internet immediately to activate your software. If you can successfully open Web sites and receive email but still received this warning, then scheduled Trend Micro server maintenance has prevented you from activating Trend Micro AntiVirus. Please wait forty-five minutes before trying again. "
I tried after 45 minutes and then after another 45 minutes, and it's still not allowing to me update. I restarted my computer and that didn't help.
Here is my HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:28:27 PM, on 5/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\zHotkey.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.c...h...TP&M=GT5220
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.c...h...TP&M=GT5220
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.c...h...TP&M=GT5220
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Suggest - {5A263CF7-56A6-4D68-A8CF-345BE45BC911} - C:\Program Files\Yahoo!\Search\YSearchSuggest.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [readericon] "C:\Program Files\Digital Media Reader\readericon45G.exe"
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CanonMyPrinter] "C:\Program Files\Canon\MyPrinter\BJMyPrt.exe" /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{3FC04637-F62E-4747-A5E0-BEF8CE61205D}: NameServer = 85.255.115.58,85.255.112.224
O17 - HKLM\System\CCS\Services\Tcpip\..\{90B23F6D-B080-46FD-AB73-C8ED92F31528}: NameServer = 85.255.115.58,85.255.112.224
O17 - HKLM\System\CCS\Services\Tcpip\..\{B0228DAF-E7FB-4B48-91A8-5D2182B3A89E}: NameServer = 85.255.115.58,85.255.112.224
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.58 85.255.112.224
O17 - HKLM\System\CS1\Services\Tcpip\..\{3FC04637-F62E-4747-A5E0-BEF8CE61205D}: NameServer = 85.255.115.58,85.255.112.224
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.58 85.255.112.224
O17 - HKLM\System\CS2\Services\Tcpip\..\{3FC04637-F62E-4747-A5E0-BEF8CE61205D}: NameServer = 85.255.115.58,85.255.112.224
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.58 85.255.112.224
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
--
End of file - 8452 bytes
Any advice you can give is so greatly appreciated. Please let me know if there is any other info I can get you.
Thank you!
~Theresa