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Somethings wrong...not sure where to begin


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#1
matina

matina

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I have no idea what is wrong with my Computer. I have a Dell Inspiron 6000 with Windows XP. I've ran my CCleaner and Ad-Aware and I have no idea what to do next. The issue is that my computer will shut down and go to the blue screen that says Beginning Physical Dump of Files. While scanning using the Malwarebytes' program the computer shut off and went to the blue screen again. I also have had issues with the Internet. For instance, if I go to www.bedbathandbeyond.com website, it will open but if I try to go to another page, it closes IE automatically. The same thing happens when I try to click on Live Chat on this stie. I'm assuming that the text files that keep appearing on my desktop are related to any programs I run...the latest is below that was from 8:16:40PM and titled hs_err_pid4936. These keep showing up, do I keep them or delete them. Hopefully someone is able to help...my guess is that it is a spyware program of some sort. I do have a wireless connection through a router that is with Comcast. Thanks in advance for any assistance you can offer :)




*************LATEST TEXT FILE...I HAVE MORE A COUPLE OF MORE IF NEED BE****************

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x6A9775A
Function=ZIP_Open+0x160
Library=C:\PROGRA~1\Java\J2RE14~1.2_0\bin\zip.dll

Current Java thread:
at java.net.URLClassLoader.findResource(Unknown Source)
at java.lang.ClassLoader.getResource(Unknown Source)
at java.lang.ClassLoader.getResource(Unknown Source)
at java.lang.ClassLoader.getResourceAsStream(Unknown Source)
at java.util.ResourceBundle$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.util.ResourceBundle.loadBundle(Unknown Source)
at java.util.ResourceBundle.findBundle(Unknown Source)
at java.util.ResourceBundle.getBundleImpl(Unknown Source)
at java.util.ResourceBundle.getBundle(Unknown Source)
at sun.plugin.resources.ResourceHandler.<clinit>(Unknown Source)
at sun.plugin.util.DialogFactory.<clinit>(Unknown Source)

Dynamic libraries:
0x00400000 - 0x0049B000 C:\Program Files\Internet Explorer\iexplore.exe
0x7C900000 - 0x7C9B0000 C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F5000 C:\WINDOWS\system32\kernel32.dll
0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll
0x77F10000 - 0x77F57000 C:\WINDOWS\system32\GDI32.dll
0x7E410000 - 0x7E4A0000 C:\WINDOWS\system32\USER32.dll
0x77C10000 - 0x77C68000 C:\WINDOWS\system32\msvcrt.dll
0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x7C9C0000 - 0x7D1D7000 C:\WINDOWS\system32\SHELL32.dll
0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll
0x42CF0000 - 0x42E17000 C:\WINDOWS\system32\urlmon.dll
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x42990000 - 0x429D5000 C:\WINDOWS\system32\iertutil.dll
0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll
0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.DLL
0x48000000 - 0x48027000 C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll
0x773D0000 - 0x774D3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x5D090000 - 0x5D12A000 C:\WINDOWS\system32\comctl32.dll
0x10000000 - 0x10023000 C:\Program Files\Google\Google Desktop Search\GoogleDesktopCommon.dll
0x42C10000 - 0x42CE0000 C:\WINDOWS\system32\WININET.dll
0x00A80000 - 0x00A89000 C:\WINDOWS\system32\Normaliz.dll
0x41000000 - 0x41020000 C:\Program Files\Google\Google Desktop Search\GoogleDesktopIE.dll
0x62000000 - 0x62081000 C:\PROGRA~1\Google\GOOGLE~2\GoogleDesktopResources_en.dll
0x71A50000 - 0x71A8F000 C:\WINDOWS\system32\mswsock.dll
0x42EF0000 - 0x434BD000 C:\WINDOWS\system32\IEFRAME.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\system32\PSAPI.DLL
0x5AD70000 - 0x5ADA8000 C:\WINDOWS\system32\UxTheme.dll
0x00D20000 - 0x00D26000 C:\Program Files\SiteAdvisor\6253\saHook.dll
0x74720000 - 0x7476B000 C:\WINDOWS\system32\MSCTF.dll
0x20000000 - 0x202C5000 C:\WINDOWS\system32\xpsp2res.dll
0x755C0000 - 0x755EE000 C:\WINDOWS\system32\msctfime.ime
0x5DFF0000 - 0x5E01F000 C:\WINDOWS\system32\IEUI.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
0x4EC50000 - 0x4EDF3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x47060000 - 0x47081000 C:\WINDOWS\system32\xmllite.dll
0x77B40000 - 0x77B62000 C:\WINDOWS\system32\apphelp.dll
0x76FD0000 - 0x7704F000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x746F0000 - 0x7471A000 C:\WINDOWS\system32\msimtf.dll
0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll
0x605D0000 - 0x605D9000 C:\WINDOWS\system32\mslbui.dll
0x77A20000 - 0x77A74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661D000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77A13000 C:\WINDOWS\system32\SETUPAPI.dll
0x325C0000 - 0x325D2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x5C2C0000 - 0x5C300000 C:\WINDOWS\ime\sptip.dll
0x74C80000 - 0x74CAC000 C:\WINDOWS\system32\OLEACC.dll
0x76080000 - 0x760E5000 C:\WINDOWS\system32\MSVCP60.dll
0x01500000 - 0x01511000 C:\WINDOWS\IME\SPGRMR.DLL
0x7D1E0000 - 0x7D49E000 C:\WINDOWS\system32\msi.dll
0x01520000 - 0x0157B000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x61930000 - 0x6197A000 C:\Program Files\Internet Explorer\ieproxy.dll
0x75E90000 - 0x75F40000 C:\WINDOWS\system32\SXS.DLL
0x01C40000 - 0x01C47000 C:\Program Files\Common Files\AOL\ACS\WLHook.dll
0x60000000 - 0x60091000 C:\Program Files\Google\Google Desktop Search\GoogleDesktopAPI2.dll
0x75CF0000 - 0x75D81000 C:\WINDOWS\system32\MLANG.dll
0x01D90000 - 0x0210F000 c:\program files\google\googletoolbar2.dll
0x77A80000 - 0x77B14000 C:\WINDOWS\system32\CRYPT32.dll
0x77B20000 - 0x77B32000 C:\WINDOWS\system32\MSASN1.dll
0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\imagehlp.dll
0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll
0x76C30000 - 0x76C5E000 C:\WINDOWS\system32\WINTRUST.dll
0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\WSOCK32.dll
0x74980000 - 0x74A93000 C:\WINDOWS\system32\msxml3.dll
0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.DLL
0x769C0000 - 0x76A73000 C:\WINDOWS\system32\USERENV.dll
0x5B860000 - 0x5B8B4000 C:\WINDOWS\system32\netapi32.dll
0x76990000 - 0x769B5000 C:\WINDOWS\system32\ntshrui.dll
0x76B20000 - 0x76B31000 C:\WINDOWS\system32\ATL.DLL
0x76EE0000 - 0x76F1C000 C:\WINDOWS\system32\RASAPI32.dll
0x76E90000 - 0x76EA2000 C:\WINDOWS\system32\rasman.dll
0x76EB0000 - 0x76EDF000 C:\WINDOWS\system32\TAPI32.dll
0x76E80000 - 0x76E8E000 C:\WINDOWS\system32\rtutils.dll
0x71B20000 - 0x71B32000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F67000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1E000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE7000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CD0000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C87000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C03000 C:\WINDOWS\System32\SAMLIB.dll
0x77C70000 - 0x77C93000 C:\WINDOWS\system32\msv1_0.dll
0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\system32\sensapi.dll
0x75970000 - 0x75A68000 C:\WINDOWS\system32\MSGINA.dll
0x74320000 - 0x7435D000 C:\WINDOWS\system32\ODBC32.dll
0x763B0000 - 0x763F9000 C:\WINDOWS\system32\comdlg32.dll
0x76360000 - 0x76370000 C:\WINDOWS\system32\WINSTA.dll
0x02D00000 - 0x02D17000 C:\WINDOWS\system32\odbcint.dll
0x73BA0000 - 0x73BB3000 C:\WINDOWS\system32\sti.dll
0x74AE0000 - 0x74AE7000 C:\WINDOWS\system32\CFGMGR32.dll
0x026B0000 - 0x02793000 C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
0x4D4F0000 - 0x4D548000 C:\WINDOWS\system32\WINHTTP.dll
0x708F0000 - 0x70903000 C:\WINDOWS\system32\asycfilt.dll
0x03470000 - 0x03478000 C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
0x14490000 - 0x144A2000 C:\Program Files\McAfee\VirusScan\scriptsn.dll
0x63380000 - 0x633F8000 C:\WINDOWS\system32\JScript.dll
0x73300000 - 0x73365000 C:\WINDOWS\system32\VBScript.dll
0x435D0000 - 0x43944000 C:\WINDOWS\system32\mshtml.dll
0x746C0000 - 0x746E9000 C:\WINDOWS\system32\msls31.dll
0x43560000 - 0x435C0000 C:\WINDOWS\system32\ieapfltr.dll
0x77690000 - 0x776B1000 C:\WINDOWS\system32\NTMARTA.DLL
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x69100000 - 0x69151000 C:\Program Files\McAfee\MSK\mcapbho.dll
0x69F00000 - 0x69F6C000 C:\Program Files\McAfee\MSK\MSKSet.dll
0x037B0000 - 0x037C6000 C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll
0x03E10000 - 0x03E2F000 C:\WINDOWS\system32\dla\tfswshx.dll
0x03E30000 - 0x03E3F000 C:\WINDOWS\system32\tfswapi.dll
0x03E40000 - 0x03E7B000 C:\WINDOWS\system32\dla\tfswcres.dll
0x03EE0000 - 0x03F97000 C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
0x662B0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76FC0000 - 0x76FC6000 C:\WINDOWS\system32\rasadhlp.dll
0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll
0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll
0x16080000 - 0x160A5000 C:\Program Files\Bonjour\mdnsNSP.dll
0x71D40000 - 0x71D5C000 C:\WINDOWS\system32\actxprxy.dll
0x0FFD0000 - 0x0FFF8000 C:\WINDOWS\system32\rsaenh.dll
0x30000000 - 0x303AE000 C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx
0x72D20000 - 0x72D29000 C:\WINDOWS\system32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\system32\msacm32.drv
0x77BE0000 - 0x77BF5000 C:\WINDOWS\system32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\system32\midimap.dll
0x767F0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x6D430000 - 0x6D43A000 C:\WINDOWS\system32\ddrawex.dll
0x73760000 - 0x737A9000 C:\WINDOWS\system32\DDRAW.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\system32\DCIMAN32.dll
0x74D90000 - 0x74DFB000 C:\WINDOWS\system32\USP10.dll
0x58760000 - 0x58792000 C:\WINDOWS\system32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x084C0000 - 0x084D2000 C:\Program Files\Dell\QuickSet\dadkeyb.dll
0x1B000000 - 0x1B00C000 C:\WINDOWS\system32\ImgUtil.dll
0x41E30000 - 0x41E3E000 C:\WINDOWS\system32\pngfilt.dll
0x45000000 - 0x4500C000 C:\Program Files\Google\Google Desktop Search\gzlib.dll
0x42B90000 - 0x42C07000 C:\WINDOWS\system32\mshtmled.dll
0x420C0000 - 0x420F9000 C:\WINDOWS\system32\Dxtrans.dll
0x42010000 - 0x42067000 C:\WINDOWS\system32\Dxtmsft.dll
0x6D440000 - 0x6D450000 C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
0x5EDD0000 - 0x5EDE7000 C:\WINDOWS\system32\OLEPRO32.DLL
0x6D310000 - 0x6D327000 C:\Program Files\Java\j2re1.4.2_03\bin\jpiexp32.dll
0x6D380000 - 0x6D398000 C:\Program Files\Java\j2re1.4.2_03\bin\jpishare.dll
0x096C0000 - 0x097F8000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\client\jvm.dll
0x06A30000 - 0x06A37000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\hpi.dll
0x06A60000 - 0x06A6E000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\verify.dll
0x06A70000 - 0x06A89000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\java.dll
0x06A90000 - 0x06A9D000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\zip.dll

Heap at VM Abort:
Heap
def new generation total 576K, used 203K [0x202d0000, 0x20370000, 0x20a30000)
eden space 512K, 39% used [0x202d0000, 0x20302de0, 0x20350000)
from space 64K, 0% used [0x20350000, 0x20350000, 0x20360000)
to space 64K, 0% used [0x20360000, 0x20360000, 0x20370000)
tenured generation total 1408K, used 0K [0x20a30000, 0x20b90000, 0x262d0000)
the space 1408K, 0% used [0x20a30000, 0x20a30000, 0x20a30200, 0x20b90000)
compacting perm gen total 4096K, used 1081K [0x262d0000, 0x266d0000, 0x2a2d0000)
the space 4096K, 26% used [0x262d0000, 0x263de698, 0x263de800, 0x266d0000)

Local Time = Tue May 06 20:16:40 2008
Elapsed Time = 6
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot™ Client VM (1.4.2_03-b02 mixed mode)
#
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