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Serious domain problem.


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#1
Arfinwulf

Arfinwulf

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Hello board,

Sorry if this is the wrong place for this question. One of my company's domains has expired and the host we registered it with will not give us the password/login to manage it via Tucows (where they registered it on our behalf). Why? We left their hosting service back in December and another company now host's our website via our main domain (which we control). However, the other domain was pointing to our main one and now it no longer does that as, presumably, it's expired--on 27Apr in fact. I e-mailed Tucows but according to the message screen after it just went to the company that registered the domain, which does not help as they don't return calls or e-mails. We want our domain back in our hands, not in the hands of the old host who won't talk to us.

I did a whois search and found our old host's name as the registration service provider and registrant. The registrar of record is Tucows Inc., but I can't seem to be able to talk to them directly as they apparently re-directed my e-mail inquiry (fill in the blank version) to our old host. Grrr.

Advice appreciated!

Cheers,
Arf.
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#2
ipods619

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Hey Arfinwulf,

In all honesty, if your domain expired, you have a low chance of getting it back soon. But, you have a few options:

1) Talking with the sales department (or even supervisor) at Tuscows
2) Wait until the domain expires
3) Pay a little extra to buy out the domain. (i.e. If normal cost is $10, pay $20)

Other than that, I'd say your stuck. I suggest you put an auto-renew on the rest of the domains you have. It'll prevent your company from falling into this ditch in the future.
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