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malware/spyware issues [CLOSED]


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#1
weissm120

weissm120

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my computer has been infected with malware and its taking over my computer please help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:35:24 AM, on 5/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Common Files\AOL\1170121242\ee\AOLSoftware.exe
C:\Program Files\MalwareCrush\MalwareCrush.exe
C:\Program Files\MalwareCrush\MalwareCrush.exe
C:\Documents and Settings\MATTHEW WEISS\lsass.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3070122
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.live.com/?mkt=en-us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3070122
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.nyit.edu:80
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1170121242\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Winupdate Engine] C:\WINDOWS\system32\wupeng.exe
O4 - HKLM\..\Run: [MalwareCrush] C:\Program Files\MalwareCrush\MalwareCrush.exe /h
O4 - HKLM\..\Run: [LSA Shellu] C:\Documents and Settings\MATTHEW WEISS\lsass.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 5960 bytes
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#2
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Hi weissm120,

I am currently reviewing your log and will post back soon.

Please take note of the following points.
  • I am still in training, this means that I need all my replies to be approved by an expert, hence there may be a slight delay between my posts. Also please accept that there may be a time difference between us, If you are not in the GMT +1 time zone, than you can expect a slight delay.
  • Please do not run any tools other than what I request of you to run. Some of the tools we will use are very powerful, and using them without the required knowledge could cause more damage and prove to be more troublesome than the problem you are currently facing.
  • If at any time you have a doubt about what you are to do, please stop there and ask. No question is considered dumb here at GeeksToGo!.

Thanks,

Mike :)
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#3
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Hi again Weissm120,

Please follow my instructions in the order they were given, if you come across something you don't understand or don't feel comfortable doing, don't hesitate to ask and I will get you sorted out :)

Very Important!

You have a backdoor trojan installed on your computer.
Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned.
All passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

Although the backdoor Trojan has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again.
It is dangerous and incorrect to assume that because the backdoor Trojan has been removed the computer is now secure.
Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat and reinstall the OS. When should I re-format?

If you choose to reformat please let me know in your next post. If not please proceed with the rest of my instructions.

  • Download the latest version of Java Runtime Environment (JRE) 6 Update 6.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation (jre-6u6-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.

Step 1. Running SDFix

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).

Step 2. Running OTMoveIt2 -- For MalwareCrush

You have a rouge antispyware program installed ( MalwareCrush )

Its description taken from bleepingcomputer.com:

MalwareCrush is a rogue anti-spyware program that uses aggressive advertising and is installed onto your computer through the use of Trojans and other malware. This software is typically installed on your computer when you download programs masquerading as a video codecs required to view a video on a web page. In reality, though, when you install these Trojans, they will instead show fake security alerts in your Windows taskbar and install MalwareCrush onto your computer without your consent.


If you did not install this program willingly, or now would like to remove it please go to Start > Control Panel > Add or Remove Programs and uninstall:

MalwareCrush

Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    C:\Program Files\MalwareCrush
       C:\WINDOWS\system32\wupeng.exe 
       HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\Winupdate Engine
       HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\MalwareCrush
  • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to Move" window (under the light Yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
  • Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Step 3. Deckards' System Scanner

Please download Deckard's System Scanner (DSS) and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.
Note:These logs may be too large to post in one reply, if so, please post extra.txt in a seperate reply.

In your next reply

Please post the log from SDFix (Step 1)
Please post the log from OTMoveIt2 (Step 2)
Please post Main.txt and Extra.txt from Deckards' System Scanner (Step 3)
If these logs are too big to post in one reply, please spread them out over multiple posts.
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#4
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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