[lars24]

I was updating to Norton 360 (not sure if that has anything to do with it) and now windows live one family safety program gives an error when I try to sign in. I use the program to limit the kids internet access. The error message is given in the ss attached.

A little help here please and thank you.

Attached Thumbnails

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Lets see if you have any errors in the event viewer.

• Go to Start -> Run.
• In the Box, type in "eventvwr".
• When the window pops up. Go to the system log.
• Look for red circles with "X"s in them around the time of error.
• Once you've opened the error press the button to the right with the 2 papers on it.
• Please attach the information you just copied onto your next reply.

Regards,
Olrik

[Artellos]

Lets see if you have any errors in the event viewer.

• Go to Start -> Run.
• In the Box, type in "eventvwr".
• When the window pops up. Go to the system log.
• Look for red circles with "X"s in them around the time of error.
• Once you've opened the error press the button to the right with the 2 papers on it.
• Please attach the information you just copied onto your next reply.

Regards,
Olrik

[Ztruker]

Google gets quite a few hits, several pointing to Microsoft articles on repairing this, take a look: http://www.google.co...G=Google Search

[lars24]

I did not see any errors listed at the times of the error. I even tried reinstalling it again to get the error to show in the event viewer and there was nothing.

[happyrock]

try uninstalling live one family safety...then reinstall it