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email hijacked


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#1
michael81

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Hope I'm asking this in the right place...
A junk email keeps sending itself to my contacts from my hotmail account, even though I deleted it. How can I stop it? Or find it? How could it be doing it?
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#2
ScHwErV

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You should probably contact hotmail tech support.
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#3
Major Payne

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Hope I'm asking this in the right place...
A junk email keeps sending itself to my contacts from my hotmail account, even though I deleted it. How can I stop it? Or find it? How could it be doing it?

Just a quick question. Do you have the HotMail Pro account or free? If the paid account and you access Hotmail with your local Email client, your computer may be infected with malware.

There might be a possibility that, if you have the free non-pop3 access account, that when you log into HotMail online it triggers the malware to use your HotMail contacts and sends ithe emails while you are logged in. Either way, you should visit this site's [url="http://"http://www.geekstogo.com/forum/You_Must_Read_This_Before_Posting_A_Hijackthis_Log-t2852.htm"]Malware Section[/url]. Especially the Malware Removal Guides and Tutorials page. That will give you several steps that will help you clean up most of all problems by yourself.

Ron

Edited by Major Payne, 13 May 2008 - 05:16 PM.

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#4
Noto

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Have you tried using a different email provider?
Both with POP3 and without.
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#5
Major Payne

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Still waiting for answer to Post #3.

Ron
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#6
michael81

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I am using hotmail free. It was difficult to find how to contact tech support. And I don't actually know what pop3 is... But I will have a look at the malware removal tutorials, thanks. i have a different email provider, but it hasn't had the same problem, nor have the other users of this computer.

thanks
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#7
Major Payne

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Thanks for posting back. Getting support from Micro$oft is always hard. Not sure if you would get direct help about HotMail, but here's a link for several support contacts for different subjects:

Customer Service Solution Centers

Possible helpful links:

Microsoft Announces Changes for Accessing Hotmail with Outlook Express
Windows Live Hotmail Technical Support Blog
Windows Live Help Community

Ron

Edited by Major Payne, 15 May 2008 - 02:08 AM.

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#8
michael81

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Would using Windows Defender be recommended? Is that a good program, or worthwhile? Thanks for the links.
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