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#46
AccidentalClick

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I know for a fact that there are updates, however, whenever I try to install them, the computer has to restart. The computer, for some reason, refuses to restart. I've waited at least one hour once, and all there was a light blue screen (not a BSOD) that's there when the computer is normally shutting down.
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#47
Mike

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Hi there,

I need to know the contents of your update history, if you could please post what it says on the website.

Thanks,

Mike

Edited by Mike, 01 June 2008 - 12:42 PM.

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#48
AccidentalClick

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Should I post all of them? Or the ones that have failed to update?
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#49
Mike

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Post it all if you could please.
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#50
AccidentalClick

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Product Update

Office 2003 Office 2003 Service Pack 3 (SP3)
Office 2003 Update for Microsoft Office Outlook 2003 Junk Email Filter (KB950380)
Office 2003 Security Update for Microsoft Office Publisher 2003 (KB950213)
Office 2003 Security Update for Microsoft Office Word 2003 (KB950241)
Windows XP Security Update for Windows XP (KB950749)
Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830)
Windows XP Windows Internet Explorer 7 for Windows XP (Failed)
Windows XP Windows Genuine Advantage Notification (KB905474) (Failed)
Windows XP Security Update for ActiveX Killbits for Windows XP (KB948881)
Windows XP Cumulative Security Update for Internet Explorer 6 for Windows XP (KB947864)
Windows XP Security Update for Windows XP (KB941693)
Office 2003 Update for Microsoft Outlook Junk Email Filter 2003 (KB949044)
Windows XP Security Update for Windows XP (KB948590)
Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
Windows XP Security Update for Windows XP (KB944338)
Windows XP Security Update for Windows XP (KB945553)
Windows XP Windows Genuine Advantage Notification (KB905474) (Cancelled)
Office 2003 Security Update for Microsoft Office Excel 2003 (KB943985) v2
Office 2003 Security Update for Microsoft Office Excel 2003 (KB943985)
Office 2003 Security Update for Microsoft Office 2003 (KB947355)
Office 2003 Security Update for Microsoft Office Outlook 2003 (KB945432)
Windows XP Windows Malicious Software Removal Tool - March 2008 (KB890830)
Office 2003 Update for Microsoft Office Outlook 2003 Junk Email Filter (KB947944)
Windows XP Windows Genuine Advantage Notification (KB905474) (Cancelled)
Windows XP Windows Genuine Advantage Notification (KB905474) (Cancelled)
Windows XP Windows Malicious Software Removal Tool - February 2008 (KB890830)
Windows XP Security Update for Windows XP (KB946026)
Office 2003 Security Update for Microsoft Office Publisher 2003 (KB946254)
Office 2003 Security Update for Microsoft Works Suite 2005 (KB943973)
Office 2003 Update for Outlook Junk Email Filter 2003 (KB944941)
Office 2003 Security Update for Office 2003 (KB945185)
Windows XP Cumulative Security Update for Internet Explorer 6 for Windows XP (KB944533)
Office 2003 Security Update for Microsoft Office Word 2003 (KB943983)
Windows XP Security Update for Windows XP (KB943055)
Windows XP Windows Malicious Software Removal Tool - January 2008 (KB890830)
Windows XP Security Update for Windows XP (KB941644)
Windows XP Security Update for Windows XP (KB943485)
Windows XP Update for Internet Explorer 6 for Windows XP (KB946627)
Windows XP Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366)
Windows XP Security Update for Windows XP (KB943460)
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#51
Mike

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Hi there,

Due to the fact that your product key is invalid and that WGA updates either failed to install or the installation process was canceled, I have to consider your version of windows to be cracked.
While we understand that you may not have been aware your copy of Windows is not legitimate, we are unable to help you any further on this site. We have a strict policy we adhere to in only helping people who have legitimate copies of Windows.
I would recommend you return to that store where you bought the computer and ask for refund, it would be good to mention to them that, by selling you a computer with an illegal version of windows, they broke the law.

Thank you for understanding.

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