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Windows Live Messenger crashing


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#1
Vesku

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Hello, I require some help.

Starting today I've noticed that when I start my Windows Live Messenger 8.1, it will crash when I try to talk to a person, usually after couple minutes. If I use nudge it crashes immediately. I also noticed that it will crash if I leave it alone too.

The error is the usual error: Windows Live Messenger has encountered a problem and needs to close. etc.

I can't install Internet Explorer 7 either, it is the only thing in the Automatic Updates program. I've also tried installing it manually.

edit: IE7 will give the same error as WLM. After it a program called DrWatson Postmortem Debugger will give the same error aswell.

I also noticed that when I open My Computer, it takes about 5 to 15 seconds to load the shortcuts.

The problem with Live Messenger started I started after I tried installing the Automatic Updates, but with no luck.

I've tried system restore as well.

Could this be because of malware/viruses etc.?

HijackThis log:
Attached File  hjt.txt   7.8KB   136 downloads

Thank you, please help me.Attached File  hjt.txt   7.8KB   136 downloads

edit: I don't know why but it seems like Windows can't find Windows Media Player or Windows Messenger at all.
Windows Media Player and MSN Gaming Zone folders are in lower case. e.g. windows media player, and empty.

edit2: Seems like several programs like iTunes and Ventrilo 2.1.4 are crashing too.

Edited by Vesku, 17 May 2008 - 08:42 AM.

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#2
Rorschach112

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Sorry made a mistake

Edited by Rorschach112, 19 May 2008 - 10:37 AM.

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#3
Rorschach112

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Sorry about that, I thought your problem was in the Malware Removal forum. It isn't malware related so it is best if somebody helps you. Please don't post the Kaspersky log here.

If you could remake your Waiting Room topic since I closed that, somebody else will get to you soon.


My apologies
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#4
Vesku

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Okay no worries, mistakes happen :)

I'll do that.
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#5
Fenor

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First thing I would do is to uninstall WLM8 and F-Secure Internet Security from ADD/REMOVE PROGRAMS in the Control Panel. Once they are removed, reboot your computer and see how things are going. See if the delay when you open MY COMPUTER is still there, etc...

Is there any other software that you installed AFTER the date that you System Restored to? If so, you will need to install that software again and then remove it properly, because what system restore does is remove it from the registry but the files and settings are still there and could be causing lots of problems with your system.

Also, uninstall any software programs that are crashing for you, like Ventrilo, iTunes, etc... We can get them reinstalled later.

It would also not be a bad idea to do a Disk Clean and Disk Defragment of your C drive. You can access both these tools by going to START-->ALL PROGRAMS-->ACCESSORIES-->SYSTEM TOOLS.

It also wouldn't be a bad idea to get a list of all the programs that are installed on your computer. You already have it installed, so open HijackThis. On the first screen click on Open the Misc Tools Section...on the next screen, click on the Open Uninstall Manager button and click on Save List on the next screen. Save it to your desktop so it is easy to find. Once saved, open up the saved file, located on your desktop, and copy and paste everything in it in your next post.

Also, you no longer have any security software installed on your computer, so DO NOT go to any other sites other then this one on the computer that is experiencing this problem until after we are done with it and get a AV program installed back on your computer.

Once you have done the above, post back with how things are going.

Fenor

Edited by Fenor, 26 May 2008 - 08:40 AM.

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#6
Vesku

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Hi, I uninstalled the programs like you told me to, but the delay when opening MY COMPUTER still exists..

Also I tried to defragment my C drive, but it will freeze my system.

I've also experienced those crashes 2-5 times a day.

I haven't installed anything after the date I system restored to.

Here is the list:

Ad-Aware 2007
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.1
Adobe Shockwave Player
Advanced WindowsCare Personal 2.6.0
Age of Empires III
Apple Mobile Device Support -tuki
Apple Software Update
AsusUpdate
Audiosurf
BioShock
BitLord 1.1
Bonjour
Call of Duty® 4 - Modern Warfare™
Call of Duty® 4 - Modern Warfare™ 1.2 Patch
Call of Duty® 4 - Modern Warfare™ 1.3 Patch
Call of Duty® 4 - Modern Warfare™ 1.4 Patch
Call of Duty® 4 - Modern Warfare™ 1.5 Multiplayer Patch
CCleaner (remove only)
Counter-Strike
Creative Audio Console
DivX Content Uploader
DivX Web Player
DyynoPlayer 0.8.6e
EA Link
EAX4 Unified Redist
eMule
FlatOut2
Frets On Fire
Futuremark SystemInfo
Half-Life 2
Half-Life 2: Episode One
Half-Life 2: Lost Coast
Hamachi 1.0.2.3
HijackThis 2.0.2
Java™ 6 Update 2
Java™ 6 Update 3
Java™ SE Runtime Environment 6 Update 1
Kaspersky Online Scanner
Keylogger Killer (remove only)
Last.fm 1.4.2.59470
LcdStudio 2.0 Build 753
Logitech QuickCam
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Games for Windows - LIVE Redistributable
Microsoft Kernel-Mode Driver Framework Feature Pack 1.1
Microsoft Visual C++ 2005 Redistributable
Microsoft Xbox 360 Accessories 1.1
mIRC
Mozilla Firefox (2.0.0.14)
MSXML 4.0 SP2 (KB936181)
NASCAR® Racing 2003 Season
Natural Selection 3.2
Nero 7 Premium
NVIDIA Drivers
Oblivion
OpenAL
PC Connectivity Solution
Peggle Extreme
PlayNC Launcher
Project Wildfire Trans Am Series for Nascar Racing 2003
PunkBuster Services
QuickTime
ResidentEvil3
S.T.A.L.K.E.R. - Shadow of Chernobyl [v1.0004]
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Ship Simulator 2008
Spybot - Search & Destroy
Star Wars® Knights of the Old Republic® II: The Sith Lords™
Starcraft
Steam
StepMania (remove only)
System Requirements Lab
Tortun 0.74
TuneUp Utilities 2007
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
WC3Banlist
Ventrilo Client
VentriloMIX
VeohTV BETA
VideoLAN VLC media player 0.8.5
Winamp
Windows Driver Package - Advanced Micro Devices (AmdK8) Processor (05/27/2006 1.3.2.0)
Windows Driver Package - Nokia (WUDFRd) WPD (06/01/2007 6.84.33.0)
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Installer 3.1 (KB893803)
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinPcap 3.1
WinRAR archiver
Virtual Cable Tester
World in Conflict - DEMO
World of Warcraft

Edited by Vesku, 26 May 2008 - 11:56 AM.

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#7
Fenor

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Since your system appears to be freezing/crashing at random intervals and for different reasons that no pattern can be discerned, lets take a look at the hard drive and it's file structure...

Do you have your windows XP CD? (If you don't, then download the ISO for the Recovery Console HERE and burn it onto a CD and then follow the instructions that follow as normal.) If you do, I want you to put it in and turn on your computer. When you are given the message press any key to boot from cd..., press a key and Windows Setup will start. At the first screen where you have to enter input, hit R to enter the Recovery Console. Then you will have to hit 1 to log into your windows installation and then just hit Enter for the Administrator password because it is normally blank unless you changed it. Once you are at the command prompt C:\WINDOWS I want you to type chkdsk /p /r. This will run a VERY THOROUGH check of both your hard drive and also your windows installation files and replace any that are missing/corrupt. Once it's done, type Exit and take out your Windows XP/Recovery Console CD. Your computer will reboot itself.
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#8
Vesku

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Hi, I ran the repair tool, but the delay when opening MY COMPUTER still exists..

Should there be a report from the repair tool somewhere?

I also had a problem with starting windows:

Windows XP could not start because of an error in the software.
Please report this problem as :
load needed DLLs for kernel.
Please contact your support person to report this problem.

But it got fixed after running the Windows Recovery Console again.

Edited by Vesku, 27 May 2008 - 08:29 AM.

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#9
Fenor

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Does your computer run slow doing normal actions or is it just when you try to open MY COMPUTER? Once My Computer is open, is it just as slow navigating between folders as it is to initially open My Computer? Try hitting the Windows + E key to open an Explorer window. Does opening an explorer window take as long as when you try to open My Computer?

Fenor
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#10
Vesku

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Hello

My computer doesn't really run slow doing normal actions, apart from using WinRAR, but I believe that will be fixed with a reinstall.

Opening MY COMPUTER takes about 20 seconds now, with Windows + E as well. Navigating between folders is working just normal, the delay is only when opening My Computer.

Vesku
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#11
Fenor

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I am guessing that either a CD/DVD drive or a second hard drive (if you have one) is holding things up. Lets try th easy thing first and that is uninstalling your CD/DVD drives in Device Manager (You can get there by going to START-->RUN and typing in devmgmt.msc and clicking OK.) then locate your CD/DVD drives and one-by-one right click their entry and choose uninstall. After they are all uninstalled (if you have more then one that is) reboot your computer and let windows reinstall it.
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#12
Vesku

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Ok i'll try.

Sorry for a stupid question but will Windows reinstall the dvd drive after i reboot? Without any CD I need?
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#13
Fenor

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Yes it will install it automatically with built-in drivers that are a part of Windows itself, so no CD is needed.
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#14
Vesku

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Hi, I uninstalled the drive and rebooted, and it installed the drive back.

But the delay still appears..
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#15
Fenor

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Lets try and rule out that it is any process or service that is running by having you boot up in Selective Startup Mode:

To run in Selective Startup:
  • Hold the Windows key + R together to open a Run box
  • Enter msconfig and press OK
  • Under the General tab select Selective Startup
  • Un-check Load Startup Items
  • Apply these settings and restart your system

Once rebooted, see if the delay in opening MY COMPUTER still persists.

Also, did you do the Disk Cleanup and Disk Defragment like I suggested in my first reply to this topic?

Fenor
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