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(Internet in Japan) Some Online Programs Dont Work


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#1
BBilbo

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Hello. I'm having some network issues with some of my internet programs. Usually, I can fix problems like these myself or with the assistance of support over the phone. But I recently moved to Japan, so I have both a language barrier and a disorienting sense of constant unfamiliarity that comes from living in a foreign country. Please help me if you can!

*The Situation*

I moved from America to Japan and just got the internet set up at my apartment. My Japanese boss was kind enough to talk to the ISP (NTT and plala) support to configure (perhaps manually?) my English Notebook computer to connect to the modem (the installation CD wouldn't work on my American computer).

When I turn on my computer I am prompted with the Username/Password window to connect to broadband. I connect and I am able to use Internet Explorer, Firefox, veohTV, and AOL Instant Messenger with no problem and with a fast connection speed.

*The Problem*

Some Internet programs Do NOT work:
-Yahoo Instant Messenger
-MSN/Windows Instant Messenger
-STEAM (gaming library that requires the user to be connected to the internet) Message: "It appears that you are not currently connected to the internet, or that your internet connection is not configured correctly for steam"
-Puzzle pirates (online game)

*Information*

The ISP Broadband connection is my current default connection.

I AM connected to the internet. (some internet programs work fine)

I'm directly connected to the modem (not wireless or with a router).

When I go to another location somewhere and use a wireless connection, All Internet programs work fine (with various connection speeds, of course)

At the bottom of the screen, my task bar says my "local Area Connection has little to no Connectivity" But if i disable it in my network places window, It kills my Broadband connection.


*My Assumptions*


1) My Modem/Computer is not configured correctly to run these programs or vise-versa.

2) My ISP is blocking the programs from being run (I hope not, because I'd REALLY like to be able to run these programs).


I'm sorry that I haven't included the Make and model of my modem, The box is in Japanese and there are no English Instructions included. I'm hoping that this issue can be solved by changing/editing some network configurations or properties.

Thank you very much for your time. I hope I provided you with enough information. I shall be waiting eagerly for a possible solution.
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#2
Artellos

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Hello BBilbo and welcome to Geeks to Go! :)

My initial assumption would be that a firewall is blocking some ports.

I connect and I am able to use Internet Explorer, Firefox, veohTV, and AOL Instant Messenger with no problem and with a fast connection speed.

All these applications use Port 80.
Do you have a firewall installed on your own machine?
Can you access the modem?
Is the modem in english or japanese?

Regards,
Olrik
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#3
BBilbo

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Thanks for the warm welcome. :)

My initial assumption would be that a firewall is blocking some ports.


The Firewalls I have is Windows firewall and McAfee Personal Firewall plus.

McAfee Firewall is enabled.

I checked the Windows firewall and I think I see some conflicting information. The "Windows Security Center" window says that my firewall is "ON" but when I go to the "Windows Firewall" screen, in the general Tab, I have it turned off.


Can you please be more specific with your next 2 questions?

Can you access the modem?
Is the modem in english or japanese?


I may need some instruction for checking this.
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#4
Artellos

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Thanks for the warm welcome. smile.gif

You're welcome :)

Can you access the modem?

What I ment was, can you access the modem through Internet Explorer?
You can do this by going to the command prompt and typing "ipconfig"
Then in the address bar in internet explorer type the IP address that appears at "Default Gateway".

Is the modem in english or japanese?

Once you connect to the modem. Is the modem in japanese language or english?

I checked the Windows firewall and I think I see some conflicting information. The "Windows Security Center" window says that my firewall is "ON" but when I go to the "Windows Firewall" screen, in the general Tab, I have it turned off.

This is correct. If you have a Third Party firewall running windows detects this and says your firewall is running even though the windows firewall isn't running.

McAfee Firewall is enabled.

Have you tried disableing the firewall to see if you -can- access these other applications if the McAfee firewall is off?

Regards,
Olrik
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#5
BBilbo

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What I ment was, can you access the modem through Internet Explorer?
You can do this by going to the command prompt and typing "ipconfig"
Then in the address bar in internet explorer type the IP address that appears at "Default Gateway".
In the ipconfig info:


Ethernet adapter local area connection- Default Gateway- It's blank

PPP Adapter plala - Default Gateway - Ip address is shown


Is the modem in english or japanese?
Once you connect to the modem. Is the modem in japanese language or english?


I typed in the ip address from Default gateway in the address bar. I only got a search results page after that.

McAfee Firewall is enabled.
Have you tried disableing the firewall to see if you -can- access these other applications if the McAfee firewall is off?


After disabling the mcafee firewall I tried the programs. Still not working.
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#6
Artellos

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I'd like to see some more information. Please follow the steps below.
  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /all".
  • A lot of information will appear, Please right click the black window and hit mark.
  • Select every line of text you recieved and copy it into your next reply.

It's not McAfee, so just leave that on :)

Regards,
Olrik
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#7
BBilbo

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C:\Documents and Settings\Blake Bilbo>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Blake
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-02-5B-92-EA

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-F4-05-D4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.18.70
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter plala:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 121.116.103.78
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 121.116.103.78
DNS Servers . . . . . . . . . . . : 220.220.248.1
220.220.248.9
NetBIOS over Tcpip. . . . . . . . : Disabled
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#8
Artellos

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How exactly are you connected?
The internet comes into your home, then goes into your modem?
Then your modem has a cable to your laptop?
Discribe this as detailed as possible.

And how do you mean "When I go to another location somewhere and use a wireless connection, All Internet programs work fine (with various connection speeds, of course)"
When you connect to some other network wirelessly you have complete internet?

Note: Just wanting to veryfy some things here. I have a suspicion the network is not properly set-up, however this might also be just the ISP.

Regards,
Olrik
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#9
BBilbo

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How exactly are you connected?
The internet comes into your home, then goes into your modem?
Then your modem has a cable to your laptop?
Discribe this as detailed as possible.

And how do you mean "When I go to another location somewhere and use a wireless connection, All Internet programs work fine (with various connection speeds, of course)"
When you connect to some other network wirelessly you have complete internet?

Note: Just wanting to veryfy some things here. I have a suspicion the network is not properly set-up, however this might also be just the ISP.

Regards,
Olrik


It's pretty much exactly as you described it. Simple set up.
Phone line from the wall of my home comes into the modem, an Ethernet cord runs from the modem to the Ethernet port of my laptop.

What I mean is that If I go to (for example) My school and use the wireless internet connection, All these programs that I cant currently run do work. Everything works fine. I'm able to log into steam, my games, and my instant messengers. But in my apartment, some of them don't work.

I hope this helps. :)
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#10
Artellos

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Like you mentioned above (in your first post) you can't give us a make/model.
This makes it a bit difficult as loads of modems are diffrent.

As I don't know what your boss and ISP have configured it's also hard to try things without messing it up. (if you know what I mean)
I think your best shot would be to ask someone you know with good control of the japanese language to ask your ISP about this.

Regards,
Olrik
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#11
BBilbo

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Well the only thing on the modem and box that are in romanized characters is the following:

NTT

VH-100 <3> E <N>


Could this be the brand and model/make???


You said something about The programs that are working use port 80?

Is there a way to allow the ports of my current problematic programs?

Thanks so much for your time, either way.
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#12
Artellos

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Lets renew your connection to the gateway.
  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /release".
  • After it is done releasing. Type in: "ipconfig /renew".
  • This should renew your connection with your gateway.

See if that helps.
It's a wild idea I got from some forums I read looking for your modem.
After this, could you give me a new ipconfig/all?

Regards,
Olrik
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#13
BBilbo

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Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Blake Bilbo>ipconfig /release

Windows IP Configuration

No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

PPP adapter plala:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 121.116.103.78
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 121.116.103.78

C:\Documents and Settings\Blake Bilbo>ipconfig /renew

Windows IP Configuration

No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while renewing interface Local Area Connection : unable to con
tact your DHCP server. Request has timed out.

C:\Documents and Settings\Blake Bilbo>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Blake
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-02-5B-92-EA

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-F4-05-D4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.18.70
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter plala:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 121.116.103.78
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 121.116.103.78
DNS Servers . . . . . . . . . . . : 220.220.248.1
220.220.248.9
NetBIOS over Tcpip. . . . . . . . : Disabled



After All that, A message on my taskbar said that the "Local area connection has little or no connectivity" again.

Also that PPP Adapter didn't seem to change.
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#14
Artellos

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Correct.

Can you open Internet Explorer and type the following in the address bar.

192.168.1.1

What can you see?

Regards,
Olrik
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#15
BBilbo

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Can you open Internet Explorer and type the following in the address bar.

192.168.1.1

What can you see?

Regards,
Olrik


Copied and pasted it to the address bar in Internet explorer.

Got a search results page.

Tried http://192.168.1.1

Says: Cannot find server, Page cannot be displayed...
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