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Wireless trouble and odd windows firewall message


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#1
Tina B.

Tina B.

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MAIN PROBLEM:

I have a Dell Inspiron laptop running Windows XP home
edition. When I first received it I could not get the
WIFI to connect to my DSL modem network at home. I
went through every step Microsoft had on the
knowledge base help, tried to configure with Windows
controlling it, with the card utility to control
it.. using WZC service, and nothing happens except the continual cannot
connect.
I have 3 other computers at home, various
manufacturers, and all others connect with no
problem. I am using a Westell DSL router.
I took the DELL computer to work, started it up and
it recognized the wireless connection at work and
connected without a single problem..so I know the
WIFI is working.
I have reset the modem, and restarted the
computer..still no luck. I have also reset router to
factory default settings via internet explorer and
created a network Key. The other computers had no
problem with it, and I was able to put my key and
they connected immediately.
I tried to uninstall the wireless card and reinstall
after re-boot, and same problem occurring.

Sometimes the message will come up that wireless
networks are dectected,but when I go through the
process of connecting windows suddenly says it isn't
available and refresh the network list.

RESULTING PROBLEM:

I read forum after forum on the net and the question
on windows firewall being on kept coming up. So I
turned off windows firewall in hopes that might be
the culprit and it was no help. Now I want to turn
the firewall back on and I am getting the following
message when I use the wireless adapter icon and
right click to hit windows firewall settings:
"Windows firewall settings cannot be displayed
because the associated service is not running. Do you
want to start the Windows Firewall/Internet
connection sharing (ICS) service?"
If I click no, it just closes. If I click yes, I get
a simple message that the windows firewall service
cannot be started.
I tried the Security center, and it said it couldn't
be done and referred me to the control panel. Control
panel windows firewall says the same thing. Windows
firewall cannot be started.
Can anybody tell me what's happening with this?
The wireless connection still will not connect, even
though all of the settings are correct, correct WEP
key, SSID etc. When I go to command prompt and type
in "ipconfig", it states the media is disconnected.
If I type in "Ipconfig /renew" I get the same type of
thing. No IP addresses or anything. I did at one
point get the Ethernet adapter to try to connect, and
it kind of stayed in "aquiring network address" mode
and wouldn't do anything else.
Sorry, this is so exasperating :) that I can connect on
other wireless networks...but not my own on the DELL
computer. Card manufacturer has been no help, and Dell support doesn't have any answers either.
Does the firewall error maybe have something to do
with this?

Some hardware info:
Dell Inspiron 1521
Windows XP home edition installed after removing
vista (I'm not happy about that either, but keep in
mind the wireless card does connect to other
networks so that doesn't seem to be the issue.)

Dell WLAN 1390 mini-card
LAN card is Broadcom 440x 10/100 integrated
controller
1394 net adapter (working fine)
DSL high speed internet via Verizon
Westell 327W modem 802.11b
WLAN card set for 802.11 b/g

Tina B.
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#2
fawoodward

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Hi Tina;

First to turn your windows firewall back on - right click on "My Computer" on your desktop, then select "Manage", then down towards the bottom click the + next to "Services and Applications" and then click on "Services". On the right hand side down near the bottom you should see "Windows Firewall/Internet Connection Sharing (ICS)", make sure the status is listed as "Started", if not, double click it and click the Start button. Hopefully that will get your firewall running. If it brings up an error, please post it.

Now for the wireless connection. Right click "My Network Places" from your desktop and select "Properties". Under Lan or High-Speed Internet, you might have several items listed - the only one we're concerned with is anything with wireless in the name. Right click on this and select Properties. Then scroll down the list til you see "Internet Protocol (TCP/IP)" and highlight it and click Properties. Make sure Obtain an IP Address Automatically is selected and that automatic is selected for all in this area.

If it was already selected to automatically obtain IP, then try removing this network device from device manager and rebooting and let windows detect it.

If this doesn't help your issue at all, please post again. Good luck.
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#3
Chris13_

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I have a similar prob while trying to install a wireless USB adapter. When I tried to start ICS from the directions above, I got the following:

Error 5: Access is denied.

Any help? I have several problems on this computer, this is just the one I am working on now.
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