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Unable to install some .exe files or watch some online videos


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#1
Tom_B

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Hi,

For some reason I am unable to install some .exe files or watch some online videos on my desktop PC.

I belong to an internet marketing forum where a gifted and generous programmer has made some software programs and training videos available at no cost on his website. I know there are a lot of people who are using his software and viewing his videos with no problem - so there must be something wrong with my computer that is preventing me from using his resources.

When I try to install one of his software programs such as: http://www.mattharwa...serKW_Setup.exe
all I get is what appears to be a command prompt window that appears for a fraction of a second but then disappears.

When I try to view his training videos on his site, such as: http://www.mattharwa...aserURL_Search/
all I get is a black screen with nothing on it. I get the same result when viewing in either Firefox or IE7 browsers.

From what I can tell, no one else is experiencing these problems.

Any help you can provide would be very much appreciated.

Thanks,

Tom B.
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#2
cmpm

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These are flash player videos.
You may have them blocked.
Or you may not have flash installed.
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#3
Tom_B

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Hi,

I went to the adobe flash player website and it told me I have version 9,0,28,0 installed on Firefox.
I also visited the same page using IE7 and it told me I have version 9,0,115,0 installed.

How can I tell if I have the flash player being blocked?

I am able to view Camtasia Studio 5 videos without any problems that are displayed on other websites.
As far as I know, it's the videos on the following site that are just giving me problems, such as:
http://www.mattharwa...aserURL_Search/

Thanks.

P.S. I have AVG version 8.0.93 installed on my PC if that would make a difference.
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#4
cmpm

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If you had flash blocked, you would probably know it since you have to set it that way.

Run this program to clean up some folders and try again.

http://www.geekstogo...amp;showfile=21

Right now I don't know why it is not working for you.

Unless these sites are being blocked by a blacklist in one of your security programs, including AVG, which is now watching the sites you visit.
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#5
Tom_B

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Hi CMPM,

Thank you so much for your help!

Your advice to use ATF Cleaner completely solved my problems.

I am now able to watch the videos that previously weren't showing up in my browser with no problem.

I was also able to install the .exe files that I was unable to install before.

Thank you once again for taking the time to answer my questions and quickly solve my pc problems.

I hope you have a great weekend. I know I will (thanks to your help).

Best Regards,

Tom B.
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#6
cmpm

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Cool, glad it worked.

Keeping a computer clean of even harmless files is a necessity.
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