[anuragjain]

Please help.... tried everything but not sure what to do

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:42:46 PM, on 5/18/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ngvpnmgr.exe
C:\Program Files\Funk Software\Odyssey Client\odClientService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\EY AWS\bin\NetAPISrvr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\PROT_SRV.EXE
C:\WINDOWS\system32\pagents.exe
C:\WINDOWS\system32\PSTARTSR.EXE
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\StacSV.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CyberArmor\casvc.exe
C:\PROGRA~1\CYBERA~1\pcs.exe
C:\Program Files\Configuresoft\CSI Remote Client\CSIRemoteCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Pointsec\P95tray.exe
C:\PROGRA~1\CYBERA~1\pcshelp.exe
C:\Program Files\AAP\ACQ\EY.AAP.Acquisition.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\PROGRA~1\CYBERA~1\pcshelp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home-americas.ey.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.iweb.ey.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Ernst & Young
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [vptray] "C:\Program Files\Symantec AntiVirus\VPTray.exe"
O4 - HKLM\..\Run: [Protect Tray] "C:\Program Files\Pointsec\P95tray.exe"
O4 - HKLM\..\Run: [CyberArmorHelper] C:\PROGRA~1\CYBERA~1\pcshelp.exe -check
O4 - HKLM\..\Run: [AAPAcqService] C:\Program Files\AAP\ACQ\EY.AAP.Acquisition.exe
O4 - HKLM\..\Run: [_NotesINIBKUP] c:\Program Files\Eyutils\notesinicpy.EXE
O4 - HKCU\..\RunOnce: [ProxyOn] C:\Progra~1\ConnWiz\ProxyOn.EXE
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://home.iweb.ey.com
O15 - Trusted Zone: http://*.iweb.ey.com
O15 - Trusted Zone: http://*.ey.com
O15 - Trusted Zone: http://*.ey.net
O15 - Trusted Zone: http://*.eylink.com
O15 - Trusted Zone: http://ey.fincad.com
O15 - Trusted Zone: http://contentserver.elementk.com (HKLM)
O15 - Trusted Zone: http://*.ey.com (HKLM)
O15 - Trusted Zone: http://*.ey.net (HKLM)
O15 - Trusted Zone: http://*.eyleads.com (HKLM)
O15 - Trusted Zone: http://*.eylink.com (HKLM)
O15 - Trusted Zone: http://*.eyqa.net (HKLM)
O15 - Trusted Zone: http://*.eyua.net (HKLM)
O15 - Trusted Zone: http://ey.fincad.com (HKLM)
O15 - Trusted Zone: http://*.intellinex-asp.com (HKLM)
O15 - Trusted Zone: http://*.intellinex.com (HKLM)
O15 - Trusted Zone: http://web.lexis.com (HKLM)
O15 - Trusted Zone: http://intellinex.raindance.com (HKLM)
O15 - Trusted Zone: http://*.smarttrainer4.com (HKLM)
O15 - Trusted Zone: http://*.surveymonkey.com (HKLM)
O15 - Trusted Zone: http://ey.taleo.net (HKLM)
O15 - Trusted Zone: http://*.thomsonib.com (HKLM)
O15 - Trusted Zone: http://cserver.xtremelearning.com (HKLM)
O15 - Trusted IP range: http://199.51.65.79
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.anandabaz...er/tdserver.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=58813
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://extraweb-ame...01/iNotes6W.cab
O16 - DPF: {51B217FA-AA53-11D1-8295-006097970389} (NotesUserCtrl Class) - https://globalselfhe...s/notesuser.cab
O16 - DPF: {C5A27D6A-4659-4351-9B7F-45E40BE42715} (gpwsx.plugin) - https://print-global...ugin/EYGPWS.CAB
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = us.na.ey.net
O17 - HKLM\Software\..\Telephony: DomainName = us.na.ey.net
O17 - HKLM\System\CCS\Services\Tcpip\..\{26EF281B-A3A6-4CAA-803B-D8D74E9E4157}: Domain = us.na.ey.net
O17 - HKLM\System\CCS\Services\Tcpip\..\{362220A4-1ED6-405D-9108-79C4D66EE6A3}: Domain = us.na.ey.net
O17 - HKLM\System\CCS\Services\Tcpip\..\{43214DB0-076C-4BE1-8CEE-B4EAB2085726}: NameServer = 69.78.96.14 66.174.95.44
O17 - HKLM\System\CCS\Services\Tcpip\..\{EFBE31CE-DB71-4A45-83D1-98F4B5FB0AEB}: Domain = us.na.ey.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = us.na.ey.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = us.na.ey.net,ey.net,ey.com,eycan.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{26EF281B-A3A6-4CAA-803B-D8D74E9E4157}: Domain = us.na.ey.net
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = us.na.ey.net,ey.net,ey.com,eycan.com
O20 - AppInit_DLLs: cahooknt.dll
O23 - Service: Configuresoft ECM Remote Client (CSIRemoteC) - Configuresoft, Inc. - C:\Program Files\Configuresoft\CSI Remote Client\CSIRemoteCSvc.exe
O23 - Service: CyberArmor Run Service (CyberArmorRunService) - InfoExpress - C:\Program Files\CyberArmor\casvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Network API Server (NetAPISrvr) - Unknown owner - C:\Program Files\EY AWS\bin\NetAPISrvr.exe
O23 - Service: Aventail VPN Client (NgVpnMgr) - Aventail Corporation - C:\WINDOWS\system32\ngvpnmgr.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Odyssey Client (odClientService) - Funk Software, Inc. - C:\Program Files\Funk Software\Odyssey Client\odClientService.exe
O23 - Service: OracleOraHome81ClientCache - Unknown owner - C:\Oracle\Ora81\BIN\ONRSD.EXE
O23 - Service: Pointsec - Unknown owner - C:\WINDOWS\system32\PROT_SRV.EXE
O23 - Service: Pointsec update agent (Pointsec_agent) - Unknown owner - C:\WINDOWS\system32\pagents.exe
O23 - Service: Pointsec service start (Pointsec_start) - Unknown owner - C:\WINDOWS\system32\PSTARTSR.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 7955 bytes

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Hello anuragjain and Welcome to Geeks to Go!

Sorry for the long wait, busy week.

After checking your log, I found signs of malware on your system. Please stick with me until we get you cleaned up.
Please read this post completely before proceeding with the fix. If you have questions, don't hesitate to ask.

Let's start.

First,

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next,

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Finally,

Post back with the following logs.

- MBAM log
- SuperAntispyware log
- New HijackThis log

[koko_crunch]

Hello anuragjain and Welcome to Geeks to Go!

Sorry for the long wait, busy week.

After checking your log, I found signs of malware on your system. Please stick with me until we get you cleaned up.
Please read this post completely before proceeding with the fix. If you have questions, don't hesitate to ask.

Let's start.

First,

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next,

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Finally,

Post back with the following logs.

- MBAM log
- SuperAntispyware log
- New HijackThis log

[sarahw]

Hi,
Welcome to the site

I will be handling your log to help you get cleaned up. As it has been a few days, can you please post a another Hijack This log. This is because your computers condition may have changed.

I want you to show hidden files. There are instructions HERE to help you do this.
You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time.
Please dont use any of the tools without specific instructions. Some of them are dangerous (and could leave your computer in worse condition that it is when infected) if used incorrectly.
These instructions should be read first, then followed. If you do not understand something, don't be afraid to ask, or see if I'm on chat.

[sarahw]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.