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My friend needs help. Not sure .. details inside.

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im just going to copy / paste what she said

SpiffydeezY: what do u want me to say to them?
OHHDiViNEE: For the second time, Outerinfo is back onto my programs and i can't go back onto normal mode on the computer and it doesnt go any further except for the " old menu"(safe mode,continue normally-which does not work and just restarts), so i can only access safe mode. I can't go on any self-help/tech pages and clicking on it will redirect or cause an error. Pleaaaaaaase email me or reply back on here. I need to get back onto normal mode before i can install/uninstall anything. THANKS!
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