[bigdogalex]

I had to send my laptop back to HP because of a hardware problem - my computer shut down and could not be restarted - not a power problem, but HP has admitted to some hardware problem. Before I sent it back, I was able to backup my entire hard drive to an external hard drive. SInce I was unable to export my email message due to the shutdown, is there anyway I can recover the email that was in all my folders from this hard drive? I had exported my address book, so that was OK.

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Did they format the disk at HP (restored to factory settings is the same)?

[The Skeptic]

Did they format the disk at HP (restored to factory settings is the same)?

[bigdogalex]

They said they would do a restore - that was why I copied to a 2nd drive

[bigdogalex]

sorry - they actually said they would be doing a recovery. Haven't got it back yet

[The Skeptic]

Recovery can be "destructive" or "non-destructive". The first one equals clear format where everything is wiped out and lost unless you apply special data recovery programs. The second type of recovery is supposed to leave your data intact. You either can call HP and find out what they plan to do or you can wait to get the computer and see what happened.