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Computer running very poorly! [RESOLVED]


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#106
Michelle

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That's the whole infected items log?
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#107
Michelle

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I need you to open the Norton control panel. Click on "Reports", then click on "View Report" under 'Quarantined Items'. Delete EVERYTHING quarantined in there.

Then do this:
Please read these instructions carefully

*Double-click on Killbox.exe to start the program.
*In the killbox program, select the Delete on Reboot option.
*In the field labeled Full Path of File to Delete enter the file paths listed below ONE AT A TIME (EXACTLY as it appears, please double check to make sure! I would just copy each file path and paste it in the field):

C:\WINDOWS\INETSVC.EXE
C:\WINDOWS\System32\i
C:\Program Files\America Online 9.0\Jiti\Jiti_mm.exe


Press the button that looks like a red circle with a white X in it after each one. When it asks if you would like to delete on reboot, press the YES button, when it asks if you want to reboot now, press the NO button. Do this after each one until you have entered the LAST file path I have listed above. After that LAST file path has been entered press the YES button at both prompts so that your computer restarts. Click "NO" to any "PendingRenameOperation..." prompt and manually restart your computer if it doesn't automatically.

After it reboots make sure the items in bold are gone!
C:\WINDOWS\INETSVC.EXE
C:\WINDOWS\System32\i
C:\Program Files\America Online 9.0\Jiti (this is why your computer restarted...we deleted the file, please delete this folder)

Edited by bananafanafo, 02 May 2005 - 02:27 PM.

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#108
racinmason001

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OK did that what to do now.I did the mwav scan in safe mode does that matter.

Edited by racinmason001, 03 May 2005 - 12:07 AM.

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#109
Michelle

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Nah, it should be fine running in Safe Mode. :tazz: I just thought it would find more stuff than that! (but that's a good thing! lol)

We'll go ahead and do a repair install of IE to see if that helps anything.

Please make sure all programs are closed and that you are disconnected from the Internet, go into Windows Explorer and locate this file (in bold):

C:\Windows\inf\ie.inf

Right-Click on it and go to "install" (located under "open").

After it's installed try using it to see if it still freezes up. Then post a new HiJackThis log.

Edited by bananafanafo, 03 May 2005 - 12:23 AM.

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#110
Michelle

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If you haven't already done this, check these settings:

Start Microsoft Internet Explorer.
Click Tools > Internet Options.
Click on the Security tab.
Click on the Internet Icon on upper pane of the window.
Click on Default Level on lower right corner of the window.
Click on the Local Internet Icon on upper pane of the window.
Click on Default Level on lower right corner of the window.
Click on the Trusted sites Icon on upper pane of the window.
Click on Default Level on lower right corner of the window.
Click on the Restricted sites Icon on upper pane of the window.
Click on Default Level on lower right corner of the window.
Click OK on lower right corner of the window.

Then please run Silent Runners.
*When you run it, you will see a text file appear on the desktop - it's not done yet so just let it run (it won't appear to be doing anything)!
*Once you receive the prompt "All Done!" - then click on the new text file on the desktop and copy that log and paste it here.

Edited by bananafanafo, 03 May 2005 - 12:34 AM.

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#111
Michelle

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And, then do this for me:

*Open HijackThis.
*Click on None of the above, just start the program
*Click Config (bottom right)
*Click Misc Tools
*Click Open Uninstall Manager
*Click Save List - Save it anywhere.
*A notepad will pop-up after it's saved, please copy everything in that Notepad and paste it here.
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#112
racinmason001

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OK when I tried the ie install it said I needed the file IEXPLORE.EXE on a home edition windows xp service pack 1 disc? I doing the other stuff now.
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#113
racinmason001

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Here is the uninstall list.

Ad-Aware SE Personal
Adobe Acrobat 5.0
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20030807.3)
AOL Instant Messenger (SM)
BigFix
CC_ccStart
ccCommon
CleanUp!
CompuServe
Conexant SoftK56 Modem(M)
ewido security suite
ICQ
Intel® Extreme Graphics Driver
Internet Explorer Q822925
Java 2 Runtime Environment Standard Edition v1.3.1
Java 2 Runtime Environment Standard Edition v1.3.1_02
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Macromedia Flash Player
Microsoft Data Access Components KB870669
Microsoft Money 2003
Microsoft Money 2003 System Pack
Microsoft Works 6.0
MSRedist
Netscape 6 (6.2.1)
Norton AntiVirus 2004
Norton AntiVirus 2004 (Symantec Corporation)
Norton AntiVirus Parent MSI
Norton WMI Update
Outlook Express Update Q330994
PowerDVD
QuickTime
RealPlayer Basic
Realtek AC'97 Audio
Spybot - Search & Destroy 1.3
Symantec Script Blocking Installer
SymNet
The Axe Effect
Viewpoint Media Player
Winamp (remove only)
Windows Backup Utility
Windows XP Hotfix - KB826939
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB840987
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB893066
XoftSpy
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#114
racinmason001

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And here is the hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 12:59:24 AM, on 5/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\BigFix\BigFix.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Netscape\Netscape 6\netscp6.exe
C:\Hijackthis\HijackThis.exe
C:\WINDOWS\explorer.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Joey\Application Data\Mozilla\Profiles\default\6hdgikqx.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Kaspersky] C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\KAV Personal Pro\5.0\Save Kaspersky.bat
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#115
Michelle

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Your log looks fine and the program list looks fine. The only problems you're having now is that the computer is still slow and IE freezes?

I actually think BigFix (not malware or anything, but a resource hog that could cause problems) might possibly be the culprit.

Before decideing to remove it from Startup (will still be on your computer and you can start it anytime just won't load when Windows loads), let's try this:

Go to Start > Run - type in:

msconfig

Click on the "Startup" tab, then Scroll down to find:

BigFix

UN-check it! Click "Apply" click "OK"

Reboot your computer and let me know if it's running any better!

Edited by bananafanafo, 03 May 2005 - 02:19 AM.

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#116
Michelle

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Please do this also to make sure nothing is hiding:

*Double- click the Silent Runners program you downloaded.
*When you run it, you will see a text file appear on the desktop - it's not done yet so just let it run (it won't appear to be doing anything)!
*Once you receive the prompt "All Done!" - then click on the new text file on the desktop and copy that log and paste it here.

Edited by bananafanafo, 03 May 2005 - 02:37 AM.

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#117
racinmason001

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OK I'm not sure if I downloaded the silent runners program because I cant find it.I'm getting an error saying generic host 32 had a fatal error and had to shut down what does that mean?And also my norton anti virus is telling me to uninstall and then reinstall because it is missing some components and now the auto protect feature is disabled :tazz:
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#118
Michelle

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Here is the link for silent runners:

http://www.silentrun...ent Runners.vbs

I need that one and a new HiJackThis log.

I can fix Norton Auto-protect if it's missing the file that usually causes that problem (although it's in your last log...)
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#119
racinmason001

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here is the silent runners log.

"Silent Runners.vbs", revision 36, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]
"ctfmon.exe" = "C:\WINDOWS\System32\ctfmon.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"NAV CfgWiz" = "C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"" ["Symantec Corporation"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]
"SSC_UserPrompt" = "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" ["Symantec Corporation"]

HKLM\Software\Microsoft\Active Setup\Installed Components\
{306D6C21-C1B6-4629-986C-E59E1875B8AF}\(Default) = (no title provided)
\StubPath = ""C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx" [empty string]
{243B17DE-77C7-46BF-B94B-0B5F309A0E64}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Money\System\mnyside.dll" [MS]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
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#120
racinmason001

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here is my new hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 1:55:54 AM, on 5/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WScript.exe
C:\WINDOWS\System32\WScript.exe
C:\WINDOWS\System32\WScript.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Joey\Application Data\Mozilla\Profiles\default\6hdgikqx.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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