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Limited or No Connectivity, using LAN (XP, SP2)


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#1
_m_

_m_

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Hi geeks. I am somewhat adept on a computer but this is way beyond my skill level. When I try to connect through the ethernet cable to a router (model: Motorola SB512), I get "limited or no connectivity." It cannot repair the connection because it for whatever reason cannot renew the IP address. The computer is BRAND NEW and my old computer did fine, as does another computer, but my new computer (and my friend's computer) do this limited or no connectivity business.

A lot of people have this problem - but I have noticed that the other threads all have some characteristic different than my problem, or they get too advanced and I don't understand :) , or frankly I just need someone to look at MY information and see if they can't help ME out.

Before we start making fun of the dumb girl, things I have tried:
1. Power cycling router/computer
2. Verifying that cable and ethernet work at other locations
3. Renewing IP Address (doesn't work)
4. Resetting winsock
5. Talking to Microsoft (completely not helpful)
6. Talking to Motorola (blaming Microsoft)


IPCONFIG info:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\_m_>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : m
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethern
et
Physical Address. . . . . . . . . : 00-15-58-CE-41-9B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.199.67
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 169.254.199.67

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-1C-BF-8A-D4-36




If someone could help me with this...I could not even begin to explain how much it would mean to me. :) I really appreciate any assistance.
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#2
SmileyXX

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Have you tried running the network setup wizard?
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#3
Gravity Gripp

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Well, first welcome to Geeks-To-Go. :)

I'll see if I can help you with this. First, though, I need some information.

Are you trying to connect wireless or wired?

Is there any other computers on this router that do work?

Does this computer work on a known working network?
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#4
Artellos

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3. Renewing IP Address (doesn't work)

Just how exactly did you do this?
There's 2 ways to renew the IP.
(1) Through the "Repair" button in the network properties.
(2) Through the command line.

If you did it through (1) you might want to consider using method (2).
Follow the below steps.

Lets renew your connection to the gateway.
  • Go to Start -> Run.
  • In the Box, type in "cmd".
  • A black box will appear. Type in: "ipconfig /release".
  • After it is done releasing. Type in: "ipconfig /renew".
  • This should renew your connection with your gateway.

Regards,
Olrik
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#5
_m_

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Well, first welcome to Geeks-To-Go. :)

I'll see if I can help you with this. First, though, I need some information.

Are you trying to connect wireless or wired?

Is there any other computers on this router that do work?

Does this computer work on a known working network?



Ok to answer these questions, I am trying to connect wired, other computers work through this router, both wired and wireless, (the cable is fine because I've used it to wire other computers that work) and the computer works on other wireless networks - I haven't had the opportunity to try to plug it into a LAN anywhere else.

Also, as far as renewing the IP address, I have tried both repairing the connection and going through the command prompt. With the command prompt, this is what I get:


C:\Documents and Settings\_m_>ipconfig/release

Windows IP Configuration

No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

C:\Documents and Settings\_m_>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection : unable to con
tact your DHCP server. Request has timed out.
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.

C:\Documents and Settings\_m_>



I also tried the network setup wizard like SmileyXX suggested but it didn't make a difference.


I hope this information is helpful. I really appreciate your time.

Edited by _m_, 22 May 2008 - 08:12 AM.

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#6
Artellos

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Every bit of information you give us is helpfull for the both of us :)

Could you repeat the ipconfig on one of the other working computers please.

Regards,
Olrik
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#7
fawoodward

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You say you're trying to connect wired, yet your ipconfig describes wireless connection info. If you're actually wired to a router - you also listed a cable modem model for your router model so please confirm that you are or are not wired to a router - then you need to disable the wireless card in your computer. You can do that either through device manager or just physically remove the wireless card. And make sure you have an ethernet card or integrated ethernet connection that is enabled. Then reboot and post your ipconfig results.

Thanks.
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#8
Artellos

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You say you're trying to connect wired, yet your ipconfig describes wireless connection info. If you're actually wired to a router - you also listed a cable modem model for your router model so please confirm that you are or are not wired to a router - then you need to disable the wireless card in your computer. You can do that either through device manager or just physically remove the wireless card. And make sure you have an ethernet card or integrated ethernet connection that is enabled. Then reboot and post your ipconfig results.

Thanks.

ipconfig /all displays ALL information, ofcourse the wireless info is shown.
Turning it off wouldn't have any effect on what this user is experiencing.

Regards,
Olrik
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#9
fawoodward

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Yes I understand it shows all, I was asking the poster to verify s/he is connecting wired and to disable the wireless cards because the error "limited or no connectivity" is, in my experience, typically a wireless error. If no wireless connection is being used, there's no point using the resources for the wireless and helps eliminate confusion.

And my primary issue is to verify if the connection is directly to the Motorola SB512, as posted, or to an actual router.
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#10
Artellos

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to disable the wireless cards because the error "limited or no connectivity" is, in my experience, typically a wireless error.

You ain't seen nothing yet.

Also

C:\Documents and Settings\_m_>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Local Area Connection : unable to con
tact your DHCP server. Request has timed out.
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.

This indicates a DHCP error.

Regards,
Olrik
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