About a month ago I was attacked by a Malware Bell. I went to Geeks to Go and followed as much of the removal information that I could understand. I believe the removal was successful as I have run many scans since and I have not seen any evidence of this virus.
Last week my 7 year old was downloading some site where you could dress dolls ( she has been told no more downloading w/o permission). In the middle of the download the computer shut down completely. I called a repairperson whom I have used before. He said the fan burned out, and since he does not believe in coincidences, it was probably caused by the download. He repaired the computer, ran some scans, added/enabled my Panda virus program, and returned the computer. However, the sound does not work and I cannot afford another repair charge ($240).
I clicked on start, control panel, sound speech and audio devices, adjust the system volume, and the window states no audio device, and the box to adjust the volume is not highlighted. We did check to be sure that the speakers were properly connected.
I have a Dell desktop computer which is about 4 years old. It was updated several months ago by the same repairperson. He added more rams or memory (???) and installed the Panda. The computer runs much better and faster. I pretty much only use the computer for shopping (I am disabled and it is hard for me to walk around stores or malls), emailing family/friends, surfing the net, and for my daughter who attends an online school.
I thank you for taking the time to read this. Please help if you can. THANKS!!