After finding out our BestBuy Geeks UPS was non-functional: short story long - We experienced a rare power outtage and the PC & peripherals went out like a candle in the wind. Not good. A week later my better half reminds me. I check the UPS and found out she had it plugged in to a high quality power-strip. She didn't have one darn thing plugged in to the UPS. After I set it up proper it doesn't function. Checked it on other known good power outlets. The UPS simply is not functioning. I made a mad dash to Staples and purchased a APC Battery BackUP, remove the old Geeks UPS software and install the new UPS according to instructions, all nice and neat.
Ever since installing the APC UPS I'm getting an irritating audible twinkle noise with a pop-up which reads: "Unable to communicate with APC battery backup. Please check that the USB cable between your battery backup and PC is properly connected." I have been playing email-tag with 'Lucky' at APC for a little while, doing all sorts of things (Yes, we have removed and re-installed software). This, my friends, is where I'm stumped:
Lucky wants me to check and make sure I have some drivers. I looked at the Device Manager and the Item is listed. I've looked for how to locate Drivers in the PC's Help area, searched around on GtG, even downloaded Belarc Advisor. I'm stumped.
I'm supposed to find out if Drivers hidclass.sys, hidparse.sys, hidusb.sys, hid.dll, -and- pid.dll are alive and well in the PC. Will one of you good people please explain how I do this?
I thank you all for your time and consideration, and I thank God for you good people at GtG.