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Itunes


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#1
SamGascoyne

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Hi, After weeks of waiting my Ipod Touch has arrived, to make it work it seems i have to install Itunes and register it before i
can even get on the main screen for the touch. well i downloaded Itunes and double click the icon and nothing happens whatsoever!
Ive followed plenty of advice from sites ive removed itunes and quicktime and reinstalled, same problem still!
I dont have Norton at all on my PC and ive turned off Windows defender and my firewall to try and tryed to open it but it still doesnt happen!
also when i do ctrl-alt-del and go onto processes Itunes.exe is there, if i end the process and double click itunes i get the error message C:\Windows\System32\Softpub.dll
And a message about i may have an error or the software is not for my computer..
Please help! not being able to use the ipod is killing me! :)
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#2
starjax

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Have you tried right clicking on itunes and "run as admin" ?
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#3
SamGascoyne

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When i right click Run as admin isnt an option unlike the rest of my programs on Desktop :)
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#4
starjax

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try that through the start menu
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#5
SamGascoyne

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Nope, still no option to Run as Admin there on the start menu and ive tried going onto Properties of Itunes and changing it to Administrator.
Still no luck ..
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#6
starjax

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try disabling User account control:

Control Panel\User Accounts and Family Safety\User Accounts
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#7
SamGascoyne

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Tried that no luck..
Im told that the problem could be something to do with my Drivers perhaps?
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#8
starjax

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try this:

http://docs.info.app...l?artnum=305999
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#9
SamGascoyne

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When i did what it said the black Command Prompt screen stayed up for roughly a second and then went when i tried to open
Itunes it showed that it was loading for a little bit longer then normal then it came up with the same usual error..
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#10
starjax

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Not sure if you have tried all the suggestions listed here:
http://support.apple...iewlocale=en_US

Have you created a new user account on your pc and tried to install itunes from there?
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#11
SamGascoyne

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Yep, ive tried creating a new user account, Exactly the same thing comes up and ive tried those solutions
looks as if im going to get an old laptop fixed so i can use that for itunes instead, Looks like its never going
to work on this pc unless i tottaly cleared everything and started from scratch
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