[RatHat]

Go through all three, in the order that you have laid out there.

Regards,
RatHat

[Advertisements]

I did everything you suggested, and it does seem to be working a bit faster, but I think I found the problem that is making the computer still run slower than it should be (I'm so sorry to still be bothering you!). When I looked at the Windows Task Manager I noticed that one of the svchost.exe's is using about 98% of my CPU usage. The maximum memory usage I've recorded it using so far is around 56,000. How do I fix that? Also, is there still infections on my computer since when I did that Kaspersky online scan you told me to do and the Combofix, it said I had some?

[Akina]

I did everything you suggested, and it does seem to be working a bit faster, but I think I found the problem that is making the computer still run slower than it should be (I'm so sorry to still be bothering you!). When I looked at the Windows Task Manager I noticed that one of the svchost.exe's is using about 98% of my CPU usage. The maximum memory usage I've recorded it using so far is around 56,000. How do I fix that? Also, is there still infections on my computer since when I did that Kaspersky online scan you told me to do and the Combofix, it said I had some?

[RatHat]

Weird!

Could you run another Kaspersky scan, and post me the results please.

Regards,
RatHat

[Akina]

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Monday, June 02, 2008 9:30:10 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 2/06/2008
Kaspersky Anti-Virus database records: 821972
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\

Scan Statistics:
Total number of scanned objects: 92578
Number of viruses found: 10
Number of infected objects: 42
Number of suspicious objects: 0
Duration of the scan process: 02:56:10

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\MSHist012008060220080603\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\temp\~DFC4C4.tmp Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\temp\~DFC4CF.tmp Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Real\Toolbar\RealBar.dll Infected: not-a-virus:AdWare.Win32.MegaSearch.s skipped
C:\Program Files\Morpheus\morpheustoolbar.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.bm skipped
C:\Program Files\Morpheus\mymorpheusToolbar.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.bm skipped
C:\Program Files\Norton AntiVirus\AVApp.log Object is locked skipped
C:\Program Files\Norton AntiVirus\AVError.log Object is locked skipped
C:\Program Files\Norton AntiVirus\AVVirus.log Object is locked skipped
C:\Program Files\Norton AntiVirus\Quarantine\0DE251F2.exe Infected: Worm.Win32.Perlovga.a skipped
C:\Program Files\Norton AntiVirus\Quarantine\10375560.DLL Infected: Trojan-PSW.Win32.OnLineGames.tje skipped
C:\Program Files\Norton AntiVirus\Quarantine\168345E1 Infected: Trojan-Dropper.Win32.Small.apl skipped
C:\Program Files\Norton AntiVirus\Quarantine\173F2BEC Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\17F65B22 Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\188F1832.EXE Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\198F5B61 Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\1992055E Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\1CCB0B89.BAT Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\1CF62D5A.exe Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\1EF7656E Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\1F7D1EDA Infected: Worm.Win32.Perlovga.a skipped
C:\Program Files\Norton AntiVirus\Quarantine\1FDD723F Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\228A4687 Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\23F5627B Infected: Worm.Win32.Perlovga.a skipped
C:\Program Files\Norton AntiVirus\Quarantine\23F90C78 Infected: Worm.Win32.Perlovga.a skipped
C:\Program Files\Norton AntiVirus\Quarantine\2A9E7F28 Infected: Trojan-Dropper.Win32.Small.apl skipped
C:\Program Files\Norton AntiVirus\Quarantine\2AA12924 Infected: Trojan-Dropper.Win32.Small.apl skipped
C:\Program Files\Norton AntiVirus\Quarantine\3B0D7436.exe Infected: Worm.Win32.VB.el skipped
C:\Program Files\Norton AntiVirus\Quarantine\3BD83D5E Infected: Worm.Win32.Perlovga.a skipped
C:\Program Files\Norton AntiVirus\Quarantine\513F71D0 Infected: Trojan.Java.ClassLoader.as skipped
C:\Program Files\Norton AntiVirus\Quarantine\514645C9 Infected: Trojan.Java.ClassLoader.as skipped
C:\Program Files\Norton AntiVirus\Quarantine\52823A05 Infected: Worm.Win32.Perlovga.c skipped
C:\Program Files\Norton AntiVirus\Quarantine\5A4B3B41 Infected: Trojan-Dropper.Win32.Small.apl skipped
C:\Program Files\Norton AntiVirus\Quarantine\5FF16555 Infected: Worm.Win32.Perlovga.a skipped
C:\Program Files\Norton AntiVirus\Quarantine\60C431E0 Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\65A5503E Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\65E61883 Infected: Trojan-Dropper.Win32.Small.apl skipped
C:\Program Files\Norton AntiVirus\Quarantine\6624363F Infected: Trojan-Dropper.Win32.Small.apl skipped
C:\Program Files\Norton AntiVirus\Quarantine\6627603B Infected: Backdoor.Win32.Small.lo skipped
C:\Program Files\Norton AntiVirus\Quarantine\662E3434 Infected: Trojan.Java.ClassLoader.as skipped
C:\Program Files\Norton AntiVirus\Quarantine\7A6803E8 Infected: Trojan.Win32.Pakes.cob skipped
C:\Program Files\Norton AntiVirus\Quarantine\7AC356D6 Infected: Backdoor.Win32.Small.lo skipped
C:\QooBox\Quarantine\C\WINDOWS\autorun.inf.vir Infected: Worm.Win32.Perlovga.a skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP4\A0003041.exe Infected: Worm.Win32.Perlovga.c skipped
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP4\A0003042.exe Infected: Worm.Win32.Perlovga.a skipped
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP4\A0003043.inf Infected: Worm.Win32.Perlovga.a skipped
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP5\A0004068.inf Infected: Worm.Win32.Perlovga.a skipped
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP8\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\drivers\sptd.sys Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\LogFiles\WUDF\WUDFTrace.etl Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
D:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP4\A0003044.inf Infected: Worm.Win32.Perlovga.a skipped

Scan process completed.

[RatHat]

Please download OTMoveIt2 by OldTimer.

• Save it to your desktop.
• Double-click OTMoveIt2.exe to run it.

Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Program Files\Common Files\Real\Toolbar\RealBar.dll
C:\Program Files\Morpheus


Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.

• Click the red Moveit! button.
• Open Notepad, and copy everything in the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy).
• Save the Notepad file to your Desktop as OTM.txt.
• Close OTMoveIt

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please include the contents of OTM.txt in your next reply and let me know how your computer is doing now.

Regards,
RatHat

[Akina]

C:\Program Files\Common Files\Real\Toolbar\RealBar.dll unregistered successfully.
C:\Program Files\Common Files\Real\Toolbar\RealBar.dll moved successfully.
C:\Program Files\Morpheus\Torrents moved successfully.
C:\Program Files\Morpheus\Temp moved successfully.
C:\Program Files\Morpheus\SkinData\happy\xml moved successfully.
C:\Program Files\Morpheus\SkinData\happy\images moved successfully.
C:\Program Files\Morpheus\SkinData\happy moved successfully.
C:\Program Files\Morpheus\SkinData\default\xml moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile\xhtml\images moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile\xhtml moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile\template moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile\searches moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile\public moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile\images moved successfully.
C:\Program Files\Morpheus\SkinData\default\mobile moved successfully.
C:\Program Files\Morpheus\SkinData\default\images moved successfully.
C:\Program Files\Morpheus\SkinData\default moved successfully.
C:\Program Files\Morpheus\SkinData moved successfully.
C:\Program Files\Morpheus\Schemas moved successfully.
C:\Program Files\Morpheus\Partials moved successfully.
C:\Program Files\Morpheus\Offers moved successfully.
C:\Program Files\Morpheus\My Shared Folder moved successfully.
C:\Program Files\Morpheus\Downloads moved successfully.
C:\Program Files\Morpheus moved successfully.

OTMoveIt2 by OldTimer - Version 1.0.4.2 log created on 06032008_220207


My computer is working much better, thank you! There are no words to describe my relief from this headache thanks to you, because this all started from contacting a virus to my computer from a friend who had it on her USB without knowing it (I took it off the USB though so that won't happen again). It's still a little lagging, but I guess it can't be helped since this computer has been open to so many infections its wearing the system down right?

Which reminds me, what do I do about all those infections the Kaspersky scan found?

[RatHat]

Which reminds me, what do I do about all those infections the Kaspersky scan found?

You have just got rid of them!

OK, lets get rid of all the tools you have been using:

First uninstall Combofix:

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the x and the /u, it needs to be there.
  

Now, click Here to download OTCleanIt
Double-click OTCleanIt.exe to run it.
Click the Clean up button
Click Yes to the reboot.

When you have done that, could you post me a final HijackThis log so I can make sure that all is OK, then I'll show you some preventative measures that you can take to help keep your computer clean in the future.

Regards,
RatHat

[Akina]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:50:59 AM, on 6/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\lxczcoms.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://awesomestart.com/elfenlied/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Universal Installer] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /fromrun /starthidden
O4 - Global Startup: Run Nintendo Wi-Fi USB Connector Registration Tool.lnk = C:\Program Files\WiFiConnector\NintendoWFCReg.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgree...eensActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1006.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab47946.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zon...ss.cab31267.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GlobalSCAPE CuteFTP Server Home - Unknown owner - C:\Program Files\GlobalSCAPE\CuteFTP Server\cftpstes.exe (file missing)
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: lxcz_device - - C:\WINDOWS\system32\lxczcoms.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 9484 bytes

[RatHat]

OK! Well done, your log is clean again!

Now lets Reset and Re-enable your System Restore to remove any infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Turn OFF System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

Restart your computer.

Turn ON System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check Turn off System Restore.
• Click Apply, and then click OK.

System Restore will now be active again.

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Next, lets reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.

Reset Hidden/System Files & Folders

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
• CHECK the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

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Another essential is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vunerable. It is best if you have these set to download automatically.

Automatic Updates for Windows

• Click Start.
• Select Settings and then Control Panel.
• Select Automatic Updates.
• Click Automatic (recommended)
• Choose a day and a time when you know the computer will be on and connected to the internet.
• Click Apply then OK.

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In addition to Windows updates, you also need to ensure that your version of Java is the latest.Click here to download the latest version (Java Runtime Environment (JRE) 6 Update 6). Once downloaded, install it and then Reboot your computer.

It is most important that you also uninstall older versions of Java.

• Click Start, Control Panel, Add/Remove Programs.
• Delete all Java updates except Java ™ 6 Update 6

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OK, now lets download some preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running each at least once a month.

Anti Spyware

• SpywareBlaster to help prevent spyware from installing in the first place. A tutorial can be found here.
• SpywareGuard to catch and block spyware before it can execute. A tutorial can be found here.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email. A tutorial can be found here.
• Spybot Search & Destroy a powerful tool which can "search and destroy" nasties that make it onto your system. Now with an Immunize section that will help prevent future infections. A tutorial can be found here.
• AdAware another very powerful tool which searches and kills nasties that infect your system. A tutorial can be found here. AdAware and Spybot Search & Destroy compliment each other very well.

Note: If you find your system slows down after installing any of these, just uninstall it, or disable it from running at startup.

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OK, lets do a bit of a tune up of your machine.

Firstly, lets get rid of all the old prefetch files, that could be slowing things down a bit:

Click Start then Run, type prefetch then press enter. Click Edit then Select All, (all files will highlight), right click any file, click delete, confirm. This will empty all the old prefetch files, and Windows will rebuild the new ones that it needs. If you want to find out more about what Prefetch does, click here.

Now, lets run Disk Cleanup:

Click Start then All Programmes, then Accessories, then system tools. Locate Disk Cleanup and click to run it. Clean all your drives, then reboot your computer.

Next run a defrag: Start then All Programmes, then Accessories, then system tools. Locate Disk Defragmenter and click to run it. Highlight a drive, and click Defragment. Repeat for each of your drives.

Another good way to improve the speed of your computer is by downloading and installing Tune-Up Utilities.

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor.

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Lastly, it is a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

Temp File Cleaners

• CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Note: Do NOT run this program if you have XP Professional 64 bit edition.
• ATF Cleaner A very powerful cleaning program for XP and Windows 2000 only. Note: You may have this already as part of the fixes you have run.

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I will keep this log open for the next couple of days, so if you have any further problems post another reply here.

OK, all the best, and stay safe!

Best regards,
RatHat

[RatHat]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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