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Unwanted restarts


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jcmcnelly

jcmcnelly

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Being new to geekstogo I am not sure how to start but here is my problem. I have read the prerequisites and can't figure out what to follow and here is why. Everytime the file C:\windows\help\tours\ is accessed it causes my system to reboot. This is windows XP and is kept up dated. Now the reboot will occur anytime a scan of the system occurs. This includes doing a search, using ad-aware, spybot, AVG antivirus or the online virus scanners such as Kapersky or Trends house calls. The complete path that the restart occurs is C:\help\tours\htmltour\nav_start_here_down.gif. Simply going to explore and trying to open the Tours folder will also cause a restart.

I really don't know if this is spyware, a virus or what. Any help would be great...Thanks
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