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Unable to quarantine / delete Troj/Agent and mal/behav


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#1
Jeffz08

Jeffz08

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Alright so my brother was on my PC and was on some gaming forum when he clicked on a keylogger / trojan. I hadn't updated my virus protection on my desktop in a while b/c i have a laptop that i use while at college (Desktop stays at my house). I now have an updated Norton antivirus 08 and Webroot Spy sweeper with antiVirus which removed all of the problems except 2 =/...

Norton did not find the problems when i scanned but when i run a scan with spysweeper it finds Troj/Agent-GVF and Mal/Behav-053. When the scan ends spysweeper is unable to quarantine the selected items and when i try and delete them they pop right back up in the next scan....=/. I have been looking all night for ways to get rid of this but to no avail.

I did do a Hijackthis scan and this is the log for that, I could use any help that you could give and thanks in advance. Hope u can help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:09:31 AM, on 5/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
E:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\nvsvc32.exe
E:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\SOUNDMAN.EXE
E:\WINDOWS\system32\RUNDLL32.EXE
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
E:\Program Files\QuickTime\QTTask.exe
E:\Program Files\Messenger\msmsgs.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\wuauclt.exe
E:\Program Files\Webroot\Spy Sweeper\SSU.EXE
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Java\jre1.6.0_01\bin\jucheck.exe
E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - E:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - E:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - E:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" E:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "E:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [SpySweeper] E:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Shell] "E:\WINDOWS\system32\Rundll32.exe" "E:\WINDOWS\system32\shell32.dll",Control_RunDLL "E:\DOCUME~1\Client\LOCALS~1\Temp\dat1C4.tmp"
O4 - S-1-5-18 Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe (User 'Default user')
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O23 - Service: Adobe LM Service - Unknown owner - E:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - E:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - E:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 6339 bytes

Im going to bed for now its already 2am and I've been trying to fix this since about 8am =( Ill check these forums again tomorrow morning.

Edited by Jeffz08, 29 May 2008 - 12:01 AM.

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#2
Jeffz08

Jeffz08

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it seems to have gotten worse =( i now have mal/generic-A popping up as well (it also unable to delete / quarantine).... Heres the most recent hijackthis log. Any help would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:44:18 AM, on 5/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\csrss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
E:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\nvsvc32.exe
E:\WINDOWS\system32\wdfmgr.exe
E:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\SOUNDMAN.EXE
E:\WINDOWS\system32\RUNDLL32.EXE
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
E:\Program Files\QuickTime\QTTask.exe
E:\Program Files\Messenger\msmsgs.exe
E:\WINDOWS\System32\alg.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Webroot\Spy Sweeper\SSU.EXE
E:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
E:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
E:\Program Files\Trend Micro\HijackThis\HijackThis.exe
E:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - E:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - E:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - E:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" E:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "E:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [SpySweeper] E:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Shell] "E:\WINDOWS\system32\Rundll32.exe" "E:\WINDOWS\system32\shell32.dll",Control_RunDLL "E:\DOCUME~1\Client\LOCALS~1\Temp\dat1C4.tmp"
O4 - HKUS\S-1-5-18\..\Run: [Shell] "E:\WINDOWS\system32\Rundll32.exe" "E:\WINDOWS\system32\shell32.dll",Control_RunDLL "E:\WINDOWS\TEMP\dat68C.tmp" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Shell] "E:\WINDOWS\system32\Rundll32.exe" "E:\WINDOWS\system32\shell32.dll",Control_RunDLL "E:\WINDOWS\TEMP\dat68C.tmp" (User 'Default user')
O4 - S-1-5-18 Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe (User 'Default user')
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O23 - Service: Adobe LM Service - Unknown owner - E:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - E:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - E:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 6940 bytes
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#3
Jeffz08

Jeffz08

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bump, keylogger still there and i cant get rid of it.
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