Cannot repair network connection (ERROR)
Started by
troxio
, May 29 2008 05:50 PM
#16
Posted 30 May 2008 - 05:02 PM
#17
Posted 30 May 2008 - 05:05 PM
Where do you want me to get the msinfo32 from? And what do you mean upload?
#18
Posted 30 May 2008 - 05:07 PM
Ok, I have msinfo32 open, which settings and components do you need to see, I have Hardware resources, Components, Software Environment, Internet Settings.
#19
Posted 30 May 2008 - 05:09 PM
Hardware, components, and maybe software environment.
#20
Posted 30 May 2008 - 05:12 PM
Do you have some messenger so we can discuss this faster? Thanks.
#21
Posted 30 May 2008 - 05:17 PM
If you go to Add Reply, below the text box is Attachments where you can browse to the msinfo file you just saved and upload those.
I used to have MSN on here, I'll check to see if I still do lol.
I used to have MSN on here, I'll check to see if I still do lol.
#22
Posted 30 May 2008 - 05:26 PM
The problem is the text is huge, and I can't just type it all in here, since my other PC does not have Internet, and I can't burn it on a CD, since I don't have a burner on my reinstalled Windows.
Edited by troxio, 30 May 2008 - 05:26 PM.
#23
Posted 30 May 2008 - 05:52 PM
Hmm ok, that makes it a little trickier
You said your laptop is a Dell, correct? What model?
You said your laptop is a Dell, correct? What model?
#24
Posted 30 May 2008 - 05:58 PM
No, I don't think you understood me correctly, my PC I am having problems with is DELL, system model Dell DXG051.
The computer I'm writing from is my laptop!
The computer I'm writing from is my laptop!
#25
Posted 30 May 2008 - 06:05 PM
OK, then on your computer do you have an ethernet port for a wired cable? Or only the wireless card on the back?
#26
Posted 30 May 2008 - 06:07 PM
My PC is not wireless, why would it have a wireless card on it?
The only thing I have is a cable which goes directly to the modem.
The only thing I have is a cable which goes directly to the modem.
#27
Posted 30 May 2008 - 06:13 PM
OK, I guess from your first post when you said wireless from your laptop, I misunderstood that to mean the one you were having the problems with. Ok, so you have a desktop with a WIRED network connection and a cable from your computer's network card into the cable modem. This is where that msinfo file would have come in real handy lol.
Is the network card integrated or is it an add on card? Meaning, can you remove the card physically from your computer? Trying to determine if it's something we can try to enable or disable from your BIOS or if it can be completely removed and reinserted.
Edit to add:
When you look at your system in device manager, can you see if there's any reference to Nvidia? Trying to determine if you have an nvidia chipset.
Is the network card integrated or is it an add on card? Meaning, can you remove the card physically from your computer? Trying to determine if it's something we can try to enable or disable from your BIOS or if it can be completely removed and reinserted.
Edit to add:
When you look at your system in device manager, can you see if there's any reference to Nvidia? Trying to determine if you have an nvidia chipset.
Edited by fawoodward, 30 May 2008 - 06:16 PM.
#28
Posted 30 May 2008 - 06:30 PM
Here is the system info from the msinfo file: Under copmonents --> Adapter, Protocol, WinSock
See attached files
Yes I have the wire that is plugged into the PC and going into the modem. I do not have a network card I can actually pull out, well I looked at the System Info but I did not see anything related to Nvidia...
See attached files
Yes I have the wire that is plugged into the PC and going into the modem. I do not have a network card I can actually pull out, well I looked at the System Info but I did not see anything related to Nvidia...
Attached Files
#29
Posted 30 May 2008 - 06:39 PM
OK go here http://support.us.de...p;fileid=133057
and download that driver for your SMBUS - that's probably what's preventing your network device from being detected. You'll probably have several new hardware items detected.
You may want to also download this for the networking driver: http://support.us.de...p;fileid=133057
Good luck
and download that driver for your SMBUS - that's probably what's preventing your network device from being detected. You'll probably have several new hardware items detected.
You may want to also download this for the networking driver: http://support.us.de...p;fileid=133057
Good luck
#30
Posted 30 May 2008 - 06:43 PM
I'll try those drivers, but both links are the same!
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