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Cannot repair network connection (ERROR)


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#16
fawoodward

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Yeah I was going to suggest installing the CD, but you don't show any devices needing drivers :/ can you upload that file please so we can take a look and see what's going on with your system?
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#17
troxio

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Where do you want me to get the msinfo32 from? And what do you mean upload?
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#18
troxio

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Ok, I have msinfo32 open, which settings and components do you need to see, I have Hardware resources, Components, Software Environment, Internet Settings.
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#19
fawoodward

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Hardware, components, and maybe software environment.
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#20
troxio

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Do you have some messenger so we can discuss this faster? Thanks.
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#21
fawoodward

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If you go to Add Reply, below the text box is Attachments where you can browse to the msinfo file you just saved and upload those.

I used to have MSN on here, I'll check to see if I still do lol.
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#22
troxio

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The problem is the text is huge, and I can't just type it all in here, since my other PC does not have Internet, and I can't burn it on a CD, since I don't have a burner on my reinstalled Windows.

Edited by troxio, 30 May 2008 - 05:26 PM.

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#23
fawoodward

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Hmm ok, that makes it a little trickier :)

You said your laptop is a Dell, correct? What model?
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#24
troxio

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No, I don't think you understood me correctly, my PC I am having problems with is DELL, system model Dell DXG051.

The computer I'm writing from is my laptop!
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#25
fawoodward

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OK, then on your computer do you have an ethernet port for a wired cable? Or only the wireless card on the back?
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#26
troxio

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My PC is not wireless, why would it have a wireless card on it?

The only thing I have is a cable which goes directly to the modem.
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#27
fawoodward

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OK, I guess from your first post when you said wireless from your laptop, I misunderstood that to mean the one you were having the problems with. Ok, so you have a desktop with a WIRED network connection and a cable from your computer's network card into the cable modem. This is where that msinfo file would have come in real handy lol.

Is the network card integrated or is it an add on card? Meaning, can you remove the card physically from your computer? Trying to determine if it's something we can try to enable or disable from your BIOS or if it can be completely removed and reinserted.

Edit to add:

When you look at your system in device manager, can you see if there's any reference to Nvidia? Trying to determine if you have an nvidia chipset.

Edited by fawoodward, 30 May 2008 - 06:16 PM.

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#28
troxio

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Here is the system info from the msinfo file: Under copmonents --> Adapter, Protocol, WinSock

See attached files

Yes I have the wire that is plugged into the PC and going into the modem. I do not have a network card I can actually pull out, well I looked at the System Info but I did not see anything related to Nvidia...

Attached Files


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#29
fawoodward

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OK go here http://support.us.de...p;fileid=133057
and download that driver for your SMBUS - that's probably what's preventing your network device from being detected. You'll probably have several new hardware items detected.

You may want to also download this for the networking driver: http://support.us.de...p;fileid=133057

Good luck
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#30
troxio

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I'll try those drivers, but both links are the same! :)
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