[Robert1451]

I picked up a virus downloading a video. The system locked up and displayed that my system was infected and that I needed to download a certain spyware program to resolve the issue, which I did not do. The "virus" disabled my administrator and blocked any retore dates prior to the virus problem. Although I can get into a single program application during the initial log on, everthing dissappears after that. I can get onto the internet where I was able to download Spysweeper which has isolated a number of high risk problems, but I can not seem to get system.

Can you help.

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Hello Robert1451, my name is fenzodahl512 and welcome to Geekstogo..

Please have a read at this topic and do all the preliminary steps given.

If you are using Windows Vista, or if you are using XP and already have Service Pack 1a or later, please ignore Step Three: Windows Updates and continue with Step Four: Reboot - Test

It should handle about 70% of your malware problem.. Should the problem still exist, please post a fresh HijackThis log here as shown in the Step Five: Posting a Hijack This Log.. Thank you

Regards
fenzodahl512

[fenzodahl512]

Hello Robert1451, my name is fenzodahl512 and welcome to Geekstogo..

Please have a read at this topic and do all the preliminary steps given.

If you are using Windows Vista, or if you are using XP and already have Service Pack 1a or later, please ignore Step Three: Windows Updates and continue with Step Four: Reboot - Test

It should handle about 70% of your malware problem.. Should the problem still exist, please post a fresh HijackThis log here as shown in the Step Five: Posting a Hijack This Log.. Thank you

Regards
fenzodahl512

[fenzodahl512]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.