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installation DVD not recognized


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#1
Billybob24153

Billybob24153

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Newbie to forums, sorry if I'm not doing this right ! :)

Purchased Photoshop CS3 ext and when I went to install from the supplied DVD it failed to bring up the installation menu. A Win Explorer opened but showed no files, just the electronic label for the disk. After that, drive fails on all CDs and DVDs until after reboot. Upgraded XP to SP3, no help. Got a hot fix from MS but it says it's contained in SP. MS KB item 818733 is a good description of the problem. BTW if I put the DVD in my work's laptop, the menu comes up ok and I can browse the files.

I was able to get the Hotfix.
Got a readme and two files. Which do I run first and from what location? or will it cause more harm?

I note that the 5/26 date is when MS sent the fix and the 5/31 date is when I unpacked it?

05/31/2008 02:18 PM 268,576 Q818733_WXP_SP2_x86_ENU.exe
05/26/2008 09:11 PM 58,144 Q818733_WXP_SP2_x86_ENU_Symbols.exe

Installation Instructions

=========================

1. If this hotfix was delivered with hfx.exe then it can be installed by running

hfx.exe from the appropriate platform directory.
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#2
happyrock

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sounds like your cd drive is the problem...is this a laptop or tower
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#3
snooker

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Hi ... Its worth looking at the website below and see if it helps

http://support.micro....com/kb/321641/
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#4
Billybob24153

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Thanks for the replys. I've been on the road since last week with little time and not with the failing system.

The failing drive is on a desktop, IBM ThinkCentre. The disk works on a IBM T60 with combo drive.

I briefly looked at the MS item snooker mentioned. I think I've done most of the suggestions but will revist.

Have rec'd a replacement DVD from Adobe, which I need to check out.

If that doesn't work, I think IBM will replace the drive.

Will update after I've tested the new disk.

Thanks.
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#5
Billybob24153

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The replacement DVD from Adobe had the same problems so I went to a online chat with Microsoft support. 3 1/2 hours later, it was fixed. To make a long story short, there was an item in the startup that was causing the failure. Something to do with Drive Letter Access (DLA) tfswctrl ?? We removed that from the startup and the install menu came up when the disc was inserted in the drive.
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#6
happyrock

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thanks for letting us know... :)
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