Purchased Photoshop CS3 ext and when I went to install from the supplied DVD it failed to bring up the installation menu. A Win Explorer opened but showed no files, just the electronic label for the disk. After that, drive fails on all CDs and DVDs until after reboot. Upgraded XP to SP3, no help. Got a hot fix from MS but it says it's contained in SP. MS KB item 818733 is a good description of the problem. BTW if I put the DVD in my work's laptop, the menu comes up ok and I can browse the files.
I was able to get the Hotfix.
Got a readme and two files. Which do I run first and from what location? or will it cause more harm?
I note that the 5/26 date is when MS sent the fix and the 5/31 date is when I unpacked it?
05/31/2008 02:18 PM 268,576 Q818733_WXP_SP2_x86_ENU.exe
05/26/2008 09:11 PM 58,144 Q818733_WXP_SP2_x86_ENU_Symbols.exe
1. If this hotfix was delivered with hfx.exe then it can be installed by running
hfx.exe from the appropriate platform directory.