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#1
kkduerson

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I am operating a laptop with Windows XP and I am unable to open any documents saved under "my documents"...."my documents" stops responding. I have been researching on the internet trying to find help, but have been unable to find a fix to this problem.

Any advice would be greatly appreciated.

Thank you!!
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#2
Fenor

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Hi kkduerson! Welcome to G2G!

What type of files are located in your My Documents folder? Movie files? MP3's, AVI's, MPG's, etc...?

Fenor
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#3
kkduerson

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I'm sorry for not listing this information....I'm not very computer literate. There are PDF, word, MP3 and several embroidery zip files. I'm wondering if one of these isn't corrupt. Is there any way to scan your computer to see if there is a corrupt file?

Thank you so much for asking!!! This has been driving me crazy!!!

Kimberly
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#4
Fenor

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Open up MY COMPUTER and navigate to the following folder: C:\Documents & Settings\<AccoutName>\Documents\, where <AccountName> is the name of the Windows account you are currently logged on to. Does the computer hang when you get to your My Documents folder this way? If so, does it hang when you try to open a specific file? Does it happen when you try to open any other files? What are the extensions of the files that cause the hang up? Try copying a file located in the My Documents folder to another location and see if the computer still hangs when trying to open it.
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#5
kkduerson

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Okay...I've tried to access the documents this way and the "documents" still stop responding. I've moved the suspected file to another location and it still hangs....I've also gone back into my documents with the suspected file elsewhere and my documents still stops responding....I've been able to scan "my documents" and the moved file with norton and no spywhere or problems were detected.

While scanning I've written down the following extensions: .jpg, .psd, .jef, .edr, .png and zone.identifier.....forgive me, but is this what you were asking??

Thank you!!!!!!!!
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#6
kkduerson

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I've also noticed that when I scroll down in my documents that it begins to stop responding after scrolling past a certain point....does this make a difference?
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#7
Fenor

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Try the following:

Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have selected, if itís supported. Image files, HTML pages, video clips, MP3s, etc are all previewed (even with the folder view open).

If you have a large movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until itís finished.

Simply do the following:
  • Go to START-->RUN and type regsvr32 /u shmedia.dll and hit ENTER.
  • A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)
  • Reboot your computer and see if the problem persists.

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#8
kkduerson

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I've completed these steps and am still having the same problem.

Kimberly
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#9
Fenor

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Lets run a chkdsk of your harddrive and file system. Go to START-->RUN and type: chkdsk /f /r and click OK. A window will popup saying that it can't do the chkdsk now, and do you want to have it run the next time Windows loads. Click YES and reboot your computer. The chkdsk will run during the next startup.

Once the chkdsk is completed, run a Disk Cleanup and Disk Defragment. You can get to both of these by going to START-->ALL PROGRAMS-->ACCESSORIES-->SYSTEM TOOLS.

Once the defragmenting is done, reboot your computer and post back how things are going.
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#10
kkduerson

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Still the same problem(s). This time I was able to scroll down to the end of "my documents" before it stopped responding and I also received a DrWatsojn Postmortem Debugger message stating a problem had been encountered and needed to close....however it never did due to the unresponsiveness.
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#11
Fenor

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Lets take a look at what is starting up when your computer does. Please download HiJackThis, install it, and double-click on the HiJackThis.exe icon. On the first screen click on Open the Misc Tools Section...On the next screen, click on the Generate StartupList log button and post a copy of the log here. You need not check either of the boxes next to this button.
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#12
kkduerson

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StartupList report, 6/2/2008, 3:49:06 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16640)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\WINDOWS\system32\svchost.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\TOSHIBA\ConfigFree\CFXFER.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Kimberly Duerson\Start Menu\Programs\Startup]
Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

RTHDCPL = RTHDCPL.EXE
Alcmtr = ALCMTR.EXE
SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
THotkey = C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
NDSTray.exe = NDSTray.exe
Tvs = C:\Program Files\Toshiba\Tvs\TvsTray.exe
AGRSMMSG = AGRSMMSG.exe
DLA = C:\WINDOWS\System32\DLA\DLACTRLW.EXE
TFncKy = TFncKy.exe
TPSMain = TPSMain.exe
PadTouch = C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
SmoothView = C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
Pinger = c:\toshiba\ivp\ism\pinger.exe /run
CFSServ.exe = CFSServ.exe -NoClient
eTrustPPAP = "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
NeroFilterCheck = C:\WINDOWS\system32\NeroCheck.exe
Adobe Photo Downloader = "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
osCheck = "C:\Program Files\Norton AntiVirus\osCheck.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
TOSCDSPD = C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
swg = C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\scrnsave.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\WINDOWS\System32\DLA\DLASHX_W.DLL - {5CA3D70E-1895-11CF-8E15-001234567890}
Symantec Intrusion Prevention - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll - {6D53EC84-6AAE-4787-AEEE-F4628F01010C}
(no name) - c:\program files\google\googletoolbar3.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}

--------------------------------------------------

Enumerating Task Scheduler jobs:

EasyShare Registration Task.job
Norton AntiVirus - Run Full System Scan - Kimberly Duerson.job
Registration reminder 2.job
Registration reminder 3.job

--------------------------------------------------

Enumerating Download Program Files:

[Microsoft Data Collection Control]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MSDcode.dll
CODEBASE = https://support.micr...veX/MSDcode.cab

[ICSScannerLight Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ICSScannerLight.dll
CODEBASE = http://download.zone...cm/ICSCM_ca.cab

[Snapfish Activia]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\SnapfishActivia1000.ocx
CODEBASE = http://www.clarkcolo...larkActivia.cab

[MSN Photo Upload Tool]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MsnPUpld.dll
CODEBASE = http://gfx1.hotmail....es/MSNPUpld.cab

[Symantec Download Manager]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\symdlmgr.dll
CODEBASE = https://webdl.symant...ex/symdlmgr.cab

[MUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\muweb.dll
CODEBASE = http://www.update.mi...b?1211850785281

[Aurigma Image Uploader 3.5 Control]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ImageUploader3.ocx
CODEBASE = http://www.dotphoto....ageUploader.cab

[get_atlcom Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\gp.ocx
CODEBASE = http://www.adobe.com...obat/nos/gp.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9f.ocx
CODEBASE = http://fpdownload2.m...ash/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll

--------------------------------------------------
End of report, 9,288 bytes
Report generated in 0.734 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
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#13
Fenor

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I am thinking that one of your pieces of security software is causing the problem. Boot into Safe Mode (hit F8 about once a second as soon as you turn on the laptop until you see the screen giving you the option to boot into safe mode) and see if the problem still occurs.
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#14
kkduerson

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I'm almost afraid to admit, but yes the problem still exists.
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#15
Trippster

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just a suggestion, but maybe there could be some info in the event viewer hinting towards whats causing it?
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