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#1
PEANUT

PEANUT

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Hello. I have a yellow triangle icon that flashes and will not go away. It takes me to msxpsupport.com that only tries to get me to buy things. I also am getting popups like crazy. I need help. I went to the beginners page and followed all the instructions on how to rid of my infection. It did not work. I have my Ad-aware SE log if that can be useful of diagnosing the problem.

Please help me.

Thanks, Peanut

Logfile removed: Incorrect logfile type posted

Edited by Andy_veal, 27 April 2005 - 05:37 PM.

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#2
Guest_Andy_veal_*

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In order to assist you, we need to see the log from an Ad-Aware SE 1.05 full system scan.

Important Note! Before performing a scan, be sure that you have the most recent definitions file by using WebUpdate. (Click on the Globe icon, Click connect, Click OK, Click Finish.) At this current point * SE1R41 25.04.2005 * is the most recent definition file.

Ad-Aware SE comes preconfigured with default options so we need you to make only one change. Please deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat. This option can be changed when choosing your scan type.

Select "Perform Full System Scan" and press "Next". When the scan has completed, click "Show Logfile".

Please copy/paste the complete log file here using the reply button. Don't quarantine or remove anything at this time, just post a complete logfile. This sometimes takes 2-3 posts to get it all posted. You will know you are at the end when you see the "Summary of this scan" information has been posted.

When you have posted your log here, Team Lavasoft can advise on what to do next.

Please post back if you have any questions or other problems.


Good luck

Andy

Edited by Andy_veal, 27 April 2005 - 05:42 PM.

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