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#16
Gravity Gripp

Gravity Gripp

    Trusted Helper

  • Malware Removal
  • 1,813 posts
Jon,

We are going to attempt to use the Norton Removal Tool from Symantec to remove your Norton installation. You will need to disable AVG until we are finished with this. To do this, just right click on the icon in the system tray (next to the clock in the lower right corner) and then select exit. Then follow the steps below.

STEP ONE
Please download the Norton Removal Tool to your Desktop.

Once the download is complete, please double click on the program to start it.

Then,
  • Click Setup
  • If the Windows Firewall alerts you, click Unblock
  • Follow the On-Screen instructions
  • Once the removal tool is done, it should prompt you to reboot.

Please note that this could take some time to remove and should not be interrupted, or you could potentially put your machine in a unusable state.

Please report back with your results.
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#17
softyheadjon

softyheadjon

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  • 12 posts
YESSSSS

it worked!

i'm guessing that was what was blocking internet connection?

omg thank yo sooooo much!
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#18
Gravity Gripp

Gravity Gripp

    Trusted Helper

  • Malware Removal
  • 1,813 posts
Jon, I'm glad to hear that your computer is working now. Just one more thing for you and we'll consider this done.

The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Spybot Search & Destroy - Uber powerful tool which can search and annihilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • Avast! Anti-Virus - A free for home use anti-virus program.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • JKDefrag - A disk defragmenter and optimizer for Windows 2000/2003/XP/Vista. It is completely automatic and very easy to use, fast, low overhead and has several optimization strategies. After downloading the zip file, just extract JKDefrag.exe to your desktop and double click.
  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • Pidgin - A Malware free Instant Messenger program which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN, MyspaceIM, GTalk)
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein
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