We are going to attempt to use the Norton Removal Tool from Symantec to remove your Norton installation. You will need to disable AVG until we are finished with this. To do this, just right click on the icon in the system tray (next to the clock in the lower right corner) and then select exit. Then follow the steps below.
Please download the Norton Removal Tool to your Desktop.
Once the download is complete, please double click on the program to start it.
- Click Setup
- If the Windows Firewall alerts you, click Unblock
- Follow the On-Screen instructions
- Once the removal tool is done, it should prompt you to reboot.
Please note that this could take some time to remove and should not be interrupted, or you could potentially put your machine in a unusable state.
Please report back with your results.