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Dr. Watson crashing a lot


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#1
sleM

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Hi, I was first helped in your malware section
http://www.geekstogo...p;gopid=1259773
But I was told there was no malware problem and that I should ask in the XP forum,
so here I am.

I have 3HDs
D: with OS and some other stuff
C: and E: for music, movies and pictures

The D: disk seems fine, but the other two crash.
When it happends all Windows Explorer windows are closed.
I can usually navigate the HDs with out them crashing, but
right clicking any folders on the C: or E: disk and selecting
<Properties> makes 2 error messages pop up.

Here is what happends when I try to navigate my HDs.
It allways crashes if I right click a folder and choose Properties:

Posted Image

Posted Image


EDIT:
Im also getting MSVCR71.dll Error message sometimes when I try
to stream videos from the web in fullscreen.
Posted Image

Thanks in advance for any help you can provide

Edited by sleM, 14 June 2008 - 10:37 PM.

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#2
happyrock

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run chkdsk /f/r on drive C AND E first ..... then on D drive
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#3
sleM

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Im sorry I dont know what that means. Could you explain how to run it?
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#4
Artellos

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To run chkdsk, follow the steps below.
Open your start menu and select "run..."
In the runbox type chkdsk /f/r

Regards,
Olrik
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#5
sleM

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To run chkdsk, follow the steps below.
Open your start menu and select "run..."
In the runbox type chkdsk /f/r

Regards,
Olrik


Thank you for explaining.

I ran chkdsk /f/r in the order I was told, dont see any change though.
I get the same problem as before. Further assitance will be much appreciated
Thanks
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#6
happyrock

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it sounds like a context menu handler problem... run sfc /scannow....lowdown here...
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#7
sleM

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it sounds like a context menu handler problem... run sfc /scannow....lowdown here...


I followed the guide in the link you provided but still couldnt get through the scan with out getting
Posted Image

Is there anything else we could try?

Thanks
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#8
happyrock

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you need to have someone you know copy the i386 folder from their xp PRO disk and burn it to a cd for you...put it in your cd drive and try again...
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#9
sleM

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I did what you told me to in your last post, still get the same problem.
Could reinstalling XP fix it? I dont realy have anything on that drive that
I need. Its just my C and E drive that I dont want to format.
If you think there is a problem on C or E further assistance would be much appreicated.
Thanks for all the help so far, and sorry for the late reply
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#10
happyrock

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a reinstall of XP should fix any problems you have...just make sure its going on the D drive and your data on the C and E drive will be fine...
get all the updates as soon as you get the OS installed...before anything else....
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#11
sleM

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Ok I'll try that then.
Final thanks to the team here for superb help
both here and in the malware forum.
I'll report back if reinstalling doesnt work
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