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Printer/mouse problem - system affected by viruses/malwares [RESOLVED]


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#16
Essexboy

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Which programmes are not working ?

Make sure that DSS.exe is located on your Desktop.
Click on your START button, then choose Run. A little box will appear.
Now copy and paste all the following in bold (including the "" marks) into the run box and click OK.

"%userprofile%\desktop\dss.exe" /daft



This will start DSS in a different way. A small window will appear.
Click on the Scan button.
If it finds faulty file associations, they will appear in red beside a checkbox. If this occurs, just place a tick in the boxes in question.
Click the Fix button.
Re-scan and save a logfile. By default, it will save as daft.txt.
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#17
samsungR50

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Hi... as u may see in the printscreen attached in my previous post, i have no longer the Run command on the start menu... is there any alternative way to run the command? i tried to run with Task manager, but it didn't work...
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#18
Essexboy

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Can you right click the taskbar and select properties
Select Start menu tab
Select Customise
Ensure that all the required elements are ticked
Apply

let me know how that goes
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#19
samsungR50

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Attached File  daft.txt   136bytes   100 downloadsSans_titre.JPG yes i finally could run the command and so dss.exe; there were some fautly file association appeared in read, and then i tick them, to fix... after i rescan and save the log file, and here is the log file.

Also, tThe programs that are not running are as shown in the printscreen attached... :)
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#20
Essexboy

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Reinstall Superantispyware and let me know if the problem disappears
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#21
samsungR50

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Hmm... there are a lot of problems right now... i don't really know how to explain... but it is very strange... now even the control panel is strange... also, the add and remove program list is blank... Please see attached a print screen of the control pannel... :)

Sans_titre_2.JPG
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#22
Essexboy

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It looks like removing the final worm files revealed a lot more damage than appeared initially

Do you have your windows cd as we will look at repairing the main files

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.
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#23
samsungR50

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I don't have the Windows CD with me right now... only have it when i come back home in 22 days.
but right now i do need the computer for my work. do we have an alternative solution to repair it?

PS: now i'm running the sfc /Scannow command...

It seems take time... is it normal... ?
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#24
Essexboy

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Yes it can take up to 20 minutes
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#25
samsungR50

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Hmm... it doens't work. it requires the CD, but i don't have it...
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#26
Essexboy

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OK the run system restore back to your previous restore point and I will then take a different approach to killing this
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#27
samsungR50

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how to run the systeme restore? please tell. i don't know much about this.
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#28
samsungR50

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Sans_titre3.JPG Hello... i could not even restore the system... there is no previous date to select from the list of the restore... please find attachted a print screen... Am i in a critical situation.?
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#29
Essexboy

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You should have a restore point as DSS created one along with combofix.

What is the situation of your system at the moment

Reboot your system and as soon as it restarts press F8 until the safe mode comes up
Select recovery consol


At the C:\ prompt type

CD WINDOWS

At the C:\Windows prompt, type the following bolded text, and press Enter:

cd ERDNT\Hiv-backup

At the next prompt, type the following bolded text, and press Enter:

batch erdnt.con

The erunt backups will begin copying.
At the next prompt, type the following bolded text, and press Enter:

exit

Windows will now begin loading.
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#30
samsungR50

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Ok... thank you... now the computer has been restored to the initial situation before the malware killing process...

what to do next plz?
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