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Windows explorer crashing, pc shutting down


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#1
Dezzi

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When I try to drag a file or folder from one folder to another I get an error that says windows explorer has encountered a problem and needs to close and then it gives this the attached error signature.

When I try to use to short cut keys to copy from one folder to another I get the attached application error.

Sometimes the computer restarts itself saying that it suffered from a serious error.

I already posted in the Malware section and am certified free of Malware. :)

Any help will be highly appreciated

Attached Files


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#2
ipods619

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Hey Dezzi!

Welcome to the Geeks To Go Forum Boards!

I took a look at the generated log and it seems to be that the issue is a conflict between explorer.exe and shell32.dll (Both located in the C:\WINDOWS directory)

Although I'm not 100% sure on this - I think you may wish to repair you shell32.dll file with another one. You can do this

You may wish to ask for a second opinion before doing so.

Regards,

Edited by Rorschach112, 15 June 2008 - 05:45 AM.
Removed link

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#3
Dezzi

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How do I ask for a second opinion? :) :)
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#4
ipods619

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Just wait here for someone to reply :) :)
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#5
FunaGuy

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a) I would recommend backing up your data

b) I think you have two options
b1) Open a command window (start: Run: type cmd and press ok).
run sfc.exe -scannow (also make sure you have the windows XP cd in your drive)
Allow it to run, this will restore corrupted files. Issues do occur
sometimes that cause damage to the system, hence where you would want to
backup. If this occurs reinstall windows.
b2) reinstall windows.

Since these issues can be caused by viruses, I would also run an antivirus
scan (free scans can be found on my anti-virus websites if you do not have an
antivirus installed.)
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#6
cmpm

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ipods619,

Alert a peer geek about this problem.
wannabe1, happyrck, The Skeptic and many others come to mind.

Edited by cmpm, 15 June 2008 - 06:22 AM.

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#7
Artellos

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Hello Dezzi and Welcome to Geeks to Go :)

Below you can find my second opinion.
If you have any questions what so ever, don't be afraid to ask. We're here to help :)

Hey Dezzi!

Welcome to the Geeks To Go Forum Boards!

I took a look at the generated log and it seems to be that the issue is a conflict between explorer.exe and shell32.dll (Both located in the C:\WINDOWS directory)

Although I'm not 100% sure on this - I think you may wish to repair you shell32.dll file with another one. You can do this by going to : Dll-Files home page

You may wish to ask for a second opinion before doing so.

Regards,


ipods619,
If you know what dll files are you know that if people go mess around with these (put malicious code in) and upload them to the Internet you might as well head straight back to the malware specialists.
Or worse, won't be able to boot windows.

The only way to restore dll files is either through the 'sfc' scan built into windows or by running a windows repair.

a) I would recommend backing up your data

b) I think you have two options
b1) Open a command window (start: Run: type cmd and press ok).
run sfc.exe -scannow (also make sure you have the windows XP cd in your drive)
Allow it to run, this will restore corrupted files. Issues do occur
sometimes that cause damage to the system, hence where you would want to
backup. If this occurs reinstall windows.
b2) reinstall windows.


FunaGuy,
we're miles away in troubleshooting before we even have to think of a re-install of windows.
and since the user just got a clean bill from the malware experts it's certainly not a virus :)
(These people do an awesome job!)

Dezzi,
The 'sfc' scan is the way to go.

There's an easy way to do so:
Open start menu and select "run..."
Then in that white box, type "sfc /scannow" (without quotation)

Make sure you have your XP CD in your CD Drive.

sfc /scannow will then scan all your windows system files and if needed replace them with the original file.
If this doesn't work I've still got a few other methods we can try to restore the shell32.dll file.

Regards,
Olrik
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#8
Dezzi

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Thanks everyone for your reply.

Olrik, I have a major problem. I don't have an XP CD. Not sure if I got one when I bought my computer or if I lost if while I was moving house; I have never had to use it :) . I hope there is a method that doesn't require the CD.
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#9
Troy

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Hi there,

You should ask around your family/friends, if you can find an XP CD to use, then it will work. Just make sure it has the same type as what you have (i.e. XP Home, for example).

Cheers

Troy

EDIT: Do you receive multiple, random errors, or just this one problem only?

Edited by troy, 15 June 2008 - 07:39 AM.

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#10
Dezzi

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Thanks for your input Troy, I will find a CD.

I am have a problem with:
1. copying/moving files and folders
2. Sometimes my computer restarts itself
3. Until recently I had a problem with my wallpaper: I would get the active desktop screen
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#11
happyrock

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go here...in post number 8 you can find a link to download RC.ISO..get it and burn it as a .iso (image)...run chkdsk /f/r then press ENTER
no joy...
since you have been cleared by the malware pros...
do a repair...you don't have to have the cd if you can get someone to burn a copy of the i386 folder from their cd...
thats all you will need...it does have to be the same flavor though...if you have xp pro then the i386 folder HAS to be from a xp pro disk or it won't work....instructions for repairing xp here
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#12
Dezzi

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Do I need to burn each to an empty CD?
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#13
Artellos

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You'll need to burn the RC.ISO to an empty CD by burning from an image. (Don't just simply put it on the CD)
the i386 folder can be simply put on CD like you would with pictures for example.

I hope this helps :)

Regards,
Olrik
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#14
Dezzi

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That really helps Olrik :) :)
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#15
happyrock

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thanks for picking up the slack Artellos.... :)
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