Hello Dezzi and Welcome to Geeks to Go
Below you can find my second opinion.
If you have any questions what so ever, don't be afraid to ask. We're here to help
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I took a look at the generated log and it seems to be that the issue is a conflict between explorer.exe and shell32.dll (Both located in the C:\WINDOWS directory)
Although I'm not 100% sure on this - I think you may wish to repair you shell32.dll file with another one. You can do this by going to : Dll-Files home page
You may wish to ask for a second opinion before doing so.
If you know what dll files are you know that if people go mess around with these (put malicious code in) and upload them to the Internet you might as well head straight back to the malware specialists.
Or worse, won't be able to boot windows.
The only way to restore dll files is either through the 'sfc' scan built into windows or by running a windows repair.
a) I would recommend backing up your data
b) I think you have two options
b1) Open a command window (start: Run: type cmd and press ok).
run sfc.exe -scannow (also make sure you have the windows XP cd in your drive)
Allow it to run, this will restore corrupted files. Issues do occur
sometimes that cause damage to the system, hence where you would want to
backup. If this occurs reinstall windows.
b2) reinstall windows.
we're miles away in troubleshooting before we even have to think of a re-install of windows.
and since the user just got a clean bill from the malware experts it's certainly not a virus
(These people do an awesome job!)
The 'sfc' scan is the way to go.
There's an easy way to do so:
Open start menu and select "run..."
Then in that white box, type "sfc /scannow" (without quotation)
Make sure you have your XP CD in your CD Drive.
sfc /scannow will then scan all your windows system files and if needed replace them with the original file.
If this doesn't work I've still got a few other methods we can try to restore the shell32.dll file.